Denise Mildner-Ouellet, Mba Email and Phone Number

• Developed Strategic Business Plan. o Examined company’s competitive position in marketplace to realize growth opportunities.• Increased marketing initiatives and services to boost value-added proposition, while trimming total operating expenses by 16%.• Streamlined operations. o Implemented QuickBooks and updated financial systems• Collaborative leadership, providing a positive working environment based on mutual respect and trust.

• Created Plan from input of strategic planning session. o Utilized change management to re-position the Program to succeed amid competitive pressures.• Revamped the entire warranty product to increase efficiency and effectiveness and reduce risk (18 month endeavor)• Improved Client Services Process. o Implemented new techniques and new management training in order to reduce claims o Resulted in a 69% claim reduction and a drop in conciliation expenses by 65% over four years.• Successfully used fiscal management to not exceed budget of over one million and was able to increase reserves each year by 10% to over 14 million.• Developed relations with the provincial government to ensure mandatory regulations were not imposed in Saskatchewan that would be counter-productive for the industry.• Created and updated Board policies, procedures, and committees.• Established strategic alliances and built relationships with all stakeholders.

• Promoted to a full territory workload.• Created successful strategic marketing/advertising plans for customers that resulted in increased sales.• Received award of merit from Canadian Daily Newspaper Assoc.• Won several advertising incentives and surpassed quotas.• Developed solid relationships with clients and was their primary consultant for creating annual plans.