Denise Morgan Email and Phone Number
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With over 20 years of experience in various customer-facing roles, I am a Strategic Customer Success Manager at AppZen, the leader in AI-powered spend auditing. As a FY23 Sales MVP and Customer Champion Award recipient, I help companies build relationships with key decision makers and influencers, foster cross-functional collaboration, and deliver unified efforts towards goals and objectives.I leverage my strong technical aptitude and passion for learning to communicate effectively with all levels of the business, from managers to C-Level executives. I innovate creative solutions to complex business problems and champion buy-in among team members and leaders. I have a background in solutions consulting, business development, program management, project management, and product management, which enables me to understand the needs and challenges of my clients and provide them with the best value proposition. I am always looking for new ways to improve customer satisfaction, retention, and loyalty, and to drive strategic business growth.“Do not follow where the path may lead. Go instead where there is no path and leave a trail” -Ralph Waldo Emerson
Appzen
View- Website:
- appzen.com
- Employees:
- 383
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Senior Strategic Customer Success ManagerAppzenTexas, United States
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Strategic Customer Success ManagerAppzen Apr 2022 - PresentSan Jose, California, UsFY23 Sales MVP Award for Outstanding Customer SuccessAppZen uses artificial intelligence (AI) to automate the auditing process of a company's overall spend. Leveraging patented AI technology, AppZen uses computer vision, deep learning, and natural language processing to automatically read and audit expense reports, receipts, invoices and contracts while cross-checking that information against hundreds of online data sources. This enables Shared Services, Accounts Payable, and T&E teams to detect fraud, compliance issues, and policy violations within minutes of an expense report or invoice submission.
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Enterprise Customer Success ManagerAppzen Aug 2021 - Apr 2022San Jose, California, UsCustomer Champion Award, April 2022Ensure Strategic and Enterprise Customer retention and satisfaction by establishing relationships with key decision-makers for designated accountsLiaison between Product, Engineering and Customer Support on identification and tracking of product enhancement requests, troubleshooting and bugsGrew product adoption rates by developing deep relationships as a trusted advisor for product selection, including new products, expanded lines of business, and integrationsCreate custom account plans to increase adoption and utilization, tracked CSAT and NPS, and conducted Quarterly Business Reviews to assess and track account performance Partner with Procurement, Finance and Travel Teams within our Enterprise Customers to drive strategic goals, product adoption, utilization and optimization, renewals, and customer satisfaction Serve as primary point of contact for customers to address concerns and resolve any issues that may arrive, consistently advocated as the voice of the customer with delivery teamsCollaborate cross-functionally with multiple teams to identify and resolve gaps and complex customer issues leading to greater product adoption, operational efficiency, and utilization
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Customer Success ManagerEci Software Solutions Nov 2020 - Aug 2021Westlake, Texas, UsBuilt Customer Success Program from ground up including establishing and implementing policies, procedures, and best practicesIncreased Enterprise and SMB Customer retention and satisfaction by establishing relationships with key decision-makers for designated accountsCreated custom account plans to increase adoption and utilization, tracked CSAT and NPS, and conducted Quarterly Business Reviews (QBR) to assess and track account performanceNurtured customer relationships by hosting regular meetings, championing resources to address concerns or issues, expanding the customer product portfolio, increasing revenues, securing renewals, and providing consistent excellence in service delivery and customer experience -
Sr Customer Success ManagerDeem, Inc. Apr 2019 - Aug 2020Oakland, California, UsEnsured Enterprise Customer retention and success by establishing long-term relationships with key decision-makers for national and global accounts, with a focus on the top strategic accountsServed as primary point of contact for customers to address concerns and resolve any issues that may arise, consistently advocated for the voice of the customer with delivery teamsGrew product adoption rates by developing deep relationships as a trusted advisor for product selection, including new products, expanded lines of business, and integrationsCreated, reviewed, and analyzed project plans and documents to identify and mitigate risks, and proactively innovate solutions that removed potential roadblocksBuilt Customer Success Team from ground up including establishing and implementing policies, procedures, and best practices Designed and executed custom account plans to increase adoption and utilization, tracked CSAT and NPS, and conducted Quarterly Business Reviews (QBR) to assess and track account performanceNurtured customer relationships by hosting regular meetings, championing resources to address concerns or issues, expanding the customer product portfolio, increasing revenues, and providing consistent excellence in service delivery and customer experience -
Program Manager - Triplink Tmc ServicesSap Concur Mar 2015 - Apr 2019Bellevue, Wa, UsDefined an implementation strategy with strong value propositions that fostered customer buy-in and led to long-term customer success through effective business model lifecycles. Onboarded new customers, monitored program deliverables, and optimized the Program LifecycleGrew TripLink adoption and utilization for TMC Partners by managing stakeholder expectations while collaborating with TMCs to create and implement new business modelsServed as liaison between technical and non-technical parties to ensure system requirements are understood and in alignment with company strategies and initiativesLed internal and external strategy sessions with stakeholders to define, scope and implement TripLink TMC Support for multiple Enterprise CustomersCreated and delivered documentation, training, presentations, coaching, and webinarsCollaborated cross-functionally with multiple development teams to identify and resolve gaps and complex customer issues leading to greater product adoption, operational efficiency, and utilizationRepresented SAP Concur at industry conferences, tradeshows, and eventsPartnered with Sales and Marketing to create marketing and product materials, worked vendor booth as a Subject Matter Expert, arranged meetings with Customers and 3rd Party Vendors, and presented product demonstrations and information sessions on behalf of SAP Concur -
Account ManagerSap Concur Jul 2013 - Mar 2017Bellevue, Wa, UsCultivated strategic relationships with customers and technology partners at both the development and executive level by understanding their strategic objectives and advocating for the customer experience to build trust, loyalty, optimization, and retentionIdentified and managed customer issues and requests for enhancements with various stakeholdersNegotiated contract terms with existing and new customers and third-party vendors including new product offerings, addition of optional products, renewals, statement of work, and cost analysisCollaborated with cross-functional teams to identify trends and commonalities and ensure the interests of both the customer and SAP Concur are fairly and objectively representedPerformed product demos and solution consulting to existing and prospective customers via online or in-person presentations, and supported the Sales Team during the RFP processRepresented SAP Concur at industry conferences, tradeshows, and eventsPartnered with Sales and Marketing to create marketing and product materials, worked vendor booth as a Subject Matter Expert, arranged meetings with Customers and 3rd Party Vendors, and presented product demonstrations and information sessions on behalf of SAP Concur
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Account Executive | Business Development Associate| Global Sales Consultant | Project ManagerGdsx (Acquired By Sap Concur) Dec 2007 - Jul 2013Balanced multiple roles as part of the Stakeholder Visionary Group within GDSX to create the customer facing product offerings for TripFix (flight disruption management), TravPay (virtual card management) and TripLink (integration between internal booking and 3rd party booking software) Subject matter expert for the entire product suite to identify, solicit and secure potential 3rd party technology partners for key projects and collaborated with key internal and external stakeholders to plan, define, scope, and implement these products and enhancementsNegotiated complex contract terms with both customers and third-party vendors including new product offerings, addition of optional products, renewals, statement of work, and cost analysisWorked directly with TMCs and their customers to identify technology gaps to achieve their objectivesCollaborated with the Sales Team to perform product demos and solution consulting to both existing and prospective customers, and supported the RFP processOversaw implementation of a top global TMCs migration to GDSX's COMPLEAT mid-office, meeting all agreed up milestones and timelines
Denise Morgan Skills
Denise Morgan Education Details
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University Of Missouri-ColumbiaCommunication -
University Of Missouri-ColumbiaEnglish
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Collin CollegeAssociate Of Arts - Aa
Frequently Asked Questions about Denise Morgan
What company does Denise Morgan work for?
Denise Morgan works for Appzen
What is Denise Morgan's role at the current company?
Denise Morgan's current role is Senior Strategic Customer Success Manager.
What is Denise Morgan's email address?
Denise Morgan's email address is de****@****dsx.com
What is Denise Morgan's direct phone number?
Denise Morgan's direct phone number is +121438*****
What schools did Denise Morgan attend?
Denise Morgan attended University Of Missouri-Columbia, University Of Missouri-Columbia, Collin College.
What skills is Denise Morgan known for?
Denise Morgan has skills like Account Management, Travel Management, Travel Technology, Compleat, Cetas, Contract Negotiation, Business Development, Gds, Amadeus, Apollo, Sabre, Worldspan.
Who are Denise Morgan's colleagues?
Denise Morgan's colleagues are Vaibhav Pund, Aditya Apte, Lokesh Khona, Roopa Badi, Pawan Kumar, Annet Navya, Shuaib Ahmed Shaikh.
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