Denise Moshier Email & Phone Number

Norcross, Georgia, United States

Alpharetta, GA

• Key Operations Manager for global programs between Likewize and Fortune 500 client partners.
• Build and maintain strong relationships with 8 US clients encompassing $28M GP, and oversee 21 unique protection plan programs by providing superior personalized services.
• Successfully directs a global manufacturer's $7M SaaS protection plan program through strategic thinking, effective communication, and operational excellence, leveraging a deep understanding of the required API flow.
• Active and relevant contributor in client contract renewal negotiations, providing program development, growth, and claims analysis, resulting in an increased gross profit of $750K annually.
• Utilizes trusted relationships with clients, partners, and internal teams to create innovative structures and processes based on daily operations, resulting in over $35M in annual revenue for FY 2023.
• Taking the leadership role while partnering with Project and Team managers delivering customer mandates and requirements above expectations.

Norcross, GA

• Managed mobile service activities for 15 high-profile Enterprise Clients, overseeing $30M in annual revenue.
• Delivered exceptional support to meet client deliverables and expectations across strategic core teams.
• Validated processes and business objectives while timelines were achieved, seeking agile solutions for optimized workstreams.
• Drove new customer behaviors and trends to identify opportunities for improvement and growth.
• Escalation liaison between customers and Stratix, researching and troubleshooting root causes of issues, coordinating resolution, and implementing necessary process changes.
• Organized and led customer business reviews, delivered vital customer success metrics and trend data based on business objectives, met customer goals, and identified new opportunities.

Norcross, GA

• Compiled monthly analysis for Mobile Operations Center and Life Cycle Management service contracts.
• Identified areas of concern and additional revenue opportunities associated with customer invoices, particularly in Mobility Consulting and Project Management.
• Active leader in developing process improvements and procedures for ERP systems, collaborating directly with Oracle IT teams.
• Quickly moved new upgrades into production ahead of schedule, providing input, test validation, and vital feedback to expedite the process.

Norcross, GA

• Monitored customer satisfaction for Life Cycle Management services, while identifying and proactively resolving customer challenges to develop and implement new Service initiatives.
• Continuously evaluated business with recommendations to Executive Leadership to meet and exceed corporate metrics and directives.
• Committed to customer satisfaction, team building and professional development, and job performance excellence.
• Managed six Direct Reports, providing coaching, development, and periodic reviews.
• Coordinated and interfaced with multiple cross-divisional organizations, ensuring customer support and value.
• Extract, analyze, and review system data to monitor performance while providing superior customer support (e.g. Oracle, itrac360 modules).

• Daily communicated with cross-functional and departmental teams to meet customer’s expectations and goals.
• Reviewed and maintained asset accuracy in Oracle and online customer portal.
• Ensured correctness of customer orders to meet compliance standards.

 Simultaneously managed projects: product research, vendor collaboration, product testing, cost savings analysis. Created Data Warehouse for Product Development housing all pertinent information for Branded and Non-Branded divisions, resulting in a 45% increase in productivity. Developed standard program for Canada to meet all compliance and regulation.

 Negotiated with vendors to acquire lowest cost on materials for the Product Development team. Provided onsite software technical support for Product Development. Consistently upgraded and implemented policies and procedure to insure department guidelines while maximizing efficiencies. Researched external training sources and developed curriculum, to.

 Analyzed inventory productivity and recommended action plans to improve sales, turn and inventory levels. Reviewed, approved and maintained model changes, replenishment orders and stock levels. Created and maintained style specifications for new product generation. Calculated all material allowances adhering to cost guidelines for approved margins.

♦ Analyzed inventory productivity and recommended action plans to improve sales, turn and inventory levels♦ Reviewed, approved and maintained model changes, replenishment orders, and stock levels