Denise Santos Email & Phone Number

Berkeley, Ca, Us

Berkeley, California, United States

I have grown sales and revenue for our Expedition Cruises Department in the past 6 years by increasing group and private charter sales, tracking sales and negotiating commissions. I maintain relationships with our key partners, some of most well respected small ship boat operators in the world. I maintain a robust understanding of our partners products and services. I research industry trends and search for new itineraries and operators to partner with. I manage the day to operations of our team and keep them apprised of industry trends, ensure we understand and and are able to translate products to our clients, and ensure we have a working knowledge of world affairs to keep clients informed and safe throughout their travel careers.I specialize in private boat charters and small or large group reservations

San Francisco Bay Area

I work with travelers to help them reach some of the most spectacular places in the world. Whether a client is looking to explore the waterways of the Amazon or is ready to embark on their dream expedition to Antarctica, I support them every step of the way. As a planner and avid traveler, what I love most about my job is taking care of the details. In an ever changing world, the unexpected must be expected when traveling; active problem solving, attention to detail, flexibility and the unfaltering commitment to make things right is necessary in this role. Bon Voyage!

San Francisco Bay Area

San Francisco Bay Area

At Peet's Coffee I collaborated with a resourceful and incredibly creative team and worked tirelessly to deliver the Peet's standard of great coffee. My immediate team operated within the Wholesale department and I was the dedicated service representative for Office Coffee Services as well as the point person for many of our Distribution and Licensed Partners. Working with a diverse group of business partners pushed me adapt to the different needs of a competitive industry. My experience and responsibilities ranged from product knowledge, shipping logistics, inventory and data management and just being a great resource for clients and teammates.

San Francisco Bay Area

At theBalm I worked to deliver beautifully crafted cosmetics to customers around the world. I oversaw all online ordering systems and worked closely with the warehouse and shipping teams to ensure all orders were fulfilled. Additionally, I developed reports to communicate sales and product feedback to relevant teams. With this responsibility I had the unique opportunity to correspond with passionate customers from all over the world; good customer service and empathy translates regardless of where your customer is located. In addition to my Customer Service role I worked with the social media and marketing teams and assisted with sourcing marketing materials, coordinated sales events and conventions, and mapped out travel arrangements and itineraries for various events. I worked as a liaison between our fulfillment, procurement and product development teams and Marketing/Social Media teams to ensure product launches and events were successful.

United States

It was an incredible experience landing my dream job for the award winning Virgin America brand. I was a member of the InFlight Team and created unique customer experiences to make flying fun again.Developed a working knowledge of crucial safety and security procedures and along with my flight crew was responsible for overseeing safety, security and customer service responsibilities during all phases of flight. I utilized crew resource management, creative problem solving and communication to achieve success in a unique and unpredictable work environment. In a position that requires extensive travel, time and schedule management were invaluable skills that made myself and my team successful in providing exceptional customer service and maintaining upholding crucial safety and security requirements. Both personally and professionally I learned how to be a savvy and perceptive traveler.

San Francisco Bay Area

Working with US Bank gave me an incredible opportunity to work all over San Francisco (Mission District, Sunset District, Castro, Financial District, Richmond District, Civic Center, Pacifica) and experience firsthand the vast diversity of clientele in the Bay Area. I was able to seamlessly transition between locations and utilized my interpersonal skills to develop and maintain customer relationships between these various locations and demographics. I found great success in customer service, receiving 80% in Gallup customer satisfaction surveys on a quarterly basis. I was also a core contributor to 2 branch teams that achieved recognition in top 10% of 181 branches. The technical side of my career presented me with the challenges of audit preparations and reviewing of account processes. I took on the challenge of coaching and monitoring my branch teams on compliance and banking regulations by reviewing daily reports, maintaining filing systems and facilitating mock interviews. Under the direction and supervision of various Branch Managers I coordinated major branch activities, provided workflow direction to branch staff, monitored sales goals and tracking, assisted in training and the implementation of new products, services and procedures.

San Francisco State University Housing Business Office

As the Lead Office Assistant of the Housing Business Office I was a part of team that served the Director of Housing directly in facilitating the direction and the success of renting and maintaining student housing units. I closely managed a staff of 6, was directly involved in interviewing, hiring and allocating office duties and responsibilities. As a team we ensured our processes were being followed and successfully rented out units to full capacity My primary day to day responsibilities focused on office operations. I oversaw the customer service responsibilities of staff - in person, telephone and digital communication (email and social networking) processes. My main challenge in this role was educating and communicating the requirements and processes of first time renters. I was also responsible for creating and managing organized tours of the rental properties and assisted in developing marketing material, managing social media sites and participating in marketing events at the University. The rental process required my attention and assistance in editing and processing licensing agreements, payments and ensuring all documentation and information was properly being accounted for in all databases and filing systems.

Greater Los Angeles Area

As a customer service representative I provided exceptional customer support with all banking transactions in an efficient and accurate manner; I developed business relationships with our customers to ensure the sales success of our branch team.Under the direction of the Branch manager I assisted with sales tracking, campaigns and the implementation of new products, services and procedures. I also assisted with the training and monitoring of new branch employees and assisted with the auditing of customer information in our sales and service platforms. In this position I assisted with the role of merchant teller and handled large business cash ordering and transactions to ensure our branch efficiently assisted our business clients with their banking needs.

As the Administrative Assistant for Borba Investment Realty, a property management and real estate office, I was responsible for providing administrative support to all departments. I was able to successfully coordinate vendor and customer appointments, receive and resolve customer complaints and inquiries and facilitate communications in person, on the phone and via email. I also took the lead role in collecting and processing rental payments and preparing bank deposits on a daily basis, I was responsible for accounts payable and receivable for all vendors and property owners. I assisted with drafting, revising and reviewing licensing agreements and overseeing every day office tasks. I was able to develop and maintain a comprehensive filing system and help coordinate the editing of social media and company website.