Denise O'Brien Email & Phone Number

San Francisco Bay Area

• Responsible for scaling and developing Wish’s payments platform to stimulate business growth, mitigate risk, expand the breadth of payments capabilities and manage relationships with key partners.
• Advocated for Wish with strategic partners to identify opportunities and collaborate with card associations, processors and vendors introducing new processes such as Card Account Updater and Network Tokenization.
• Cultivated relationships with Issuers in the US, EU and LATAM to analyze authorization rates and fraud and risk, achieving significant improvements by increasing approval rates up to 20% while reducing fraud.
• Orchestrated strategies to develop new systems and processes to execute on Wish’s payments acceptance goals to increase checkout conversion rates.
• Collaborated with internal and external partners to launch experiments on authorization declines resulting in 16% recovery rate and $24M in annualized GMV.
• Vetted and launched new payments partners to scale Wish’s payments ecosystem allowing expansion into new markets in Poland, LATAM and Japan.

Ashburn, VA

• Organized and detail-oriented manager who was responsible for office oversight and the schedule for the Director of Emergency Management Services.
• Directed staff of 8 team members through scheduling of emergency service requests for customers 24/7.
• Recruited, hired, and trained office support staff supporting $4.2m line of business.

• Strategic leader who managed the operational relationship of the six largest clients at Visa globally that represented significant volume and revenue.
• Managed team of 25 staff responsible for the overall support and delivery of Visa products and services for the top clients including credit, debit, prepaid, commercial and digital.
• Performed Best Practice Reviews, Program Optimization and a Processing Product Gap Analysis resulting in $1.4B in payments volume for clients and $5.7M in Visa revenue in 2016.
• Collaborated to create and execute 25+unique service level agreements for clients.
• Partnered with clients to co-develop meaningful, creative solutions to address business opportunities and ensure alignment between Visa and the client.
• Maintained Employee Opinion Survey ratings consistently above the Visa average and Client Satisfaction scores of 4.4 out of 5.

Bachelor Of Science, Business Marketing

Education record