Denise Oliver

Denise Oliver Email and Phone Number

Experienced Operations, Management, Finance Leader | Driving Stability, Sustainability, and Growth @ Phoenix Counseling Center - North Carolina
Denise Oliver's Location
Mooresville, North Carolina, United States, United States
About Denise Oliver

My professional journey is marked by a diverse range of experiences that have allowed me to develop a comprehensive skill set and achieve notable successes. As the Chief Executive Officer of Quality Leaders in Management, I have been responsible for initiating and managing the startup of four companies, each with its unique challenges and opportunities. These ventures include Phoenix Counseling Center, a non-profit organization specializing in substance abuse and mental health crisis and counseling, a landscape company that grew to an annual $180,000 budget in two years and a start-up restaurant that was on track to earn $360,000 annually. At Phoenix Counseling Center, I led the organization through significant growth, achieving an annual revenue of $11,500,000 and obtaining national accreditation through CARF. My responsibilities encompassed managing finance, operations and human resources demonstrating my ability to manage multifaceted operations while ensuring compliance with regulatory standards.In addition to my entrepreneurial endeavors, I have also gained valuable experience as an English, as well as a Homebound Teacher, with Lincoln County and Charlotte-Mecklenburg Schools. These roles allowed me to cultivate my interpersonal and communication skills, as well as my ability to tailor educational strategies to meet the diverse needs of students.Throughout my career, I have consistently demonstrated a commitment to excellence, strategic problem-solving, and effective leadership. My experiences have equipped me with a deep understanding of business operations, financial management, and human resource practices. Overall, my work experience reflects a blend of entrepreneurial spirit, managerial expertise, and a passion for making a positive impact in both business and education sectors.

Denise Oliver's Current Company Details
Phoenix Counseling Center - North Carolina

Phoenix Counseling Center - North Carolina

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Experienced Operations, Management, Finance Leader | Driving Stability, Sustainability, and Growth
Denise Oliver Work Experience Details
  • Phoenix Counseling Center - North Carolina
    Chief Business And Operations Officer
    Phoenix Counseling Center - North Carolina Jun 2017 - Present
    Gastonia, North Carolina, United States
    • Developed and implemented operational strategies and initiatives aligned with the organization's goals and objectives• Identified opportunities to streamline processes, reduce waste, and improve efficiency across departments• Managed human and material resources to optimize productivity and minimize costs, including workforce planning and resource allocation• Ensured services met quality standards and customer expectations through quality control measures and continuous improvement initiatives• Monitored performance indicators to track operational performance, identify trends, and make data-driven decisions for efficiency and effectiveness• Provided leadership and direction to operational teams, fostering a culture of collaboration, accountability, and continuous improvement• Collaborated with other departments, such as finance and HR, to ensure alignment and coordination of activities to achieve organizational objectives• Ensured compliance with relevant laws, regulations, and industry standards governing operations and safety• Ensured a positive customer experience by addressing inquiries, resolving complaints, and implementing feedback to improve services• Utilized technology and information systems to automate processes, improve data collection, and enhance operational efficiency• Provided training and professional development opportunities to employees to enhance their skills, knowledge, and performance• Promoted a culture of continuous improvement and innovation by encouraging feedback, implementing best practices, and fostering a mindset of learning and adaptation
  • Phoenix Counseling Center - North Carolina
    Founder And Chief Finance Officer
    Phoenix Counseling Center - North Carolina Nov 2003 - Jun 2022
    Gastonia, North Carolina, United States
    • Developed financial plans, budgets, and forecasts to guide financial decisions and ensure stability and growth• Prepared and presented accurate financial reports, including income statements, balance sheets, and cash flow statements to management, stakeholders, and regulatory authorities• Created and monitored budgets to ensure expenses were within allocated limits, identifying cost-saving opportunities• Monitored cash flow to ensure sufficient funds for operational needs and financial obligations• Identified, assessed, and managed financial risks to protect the organization's financial health and minimize losses• Ensured compliance with financial regulations, laws, and accounting standards, such as GAAP• Oversaw the preparation of financial statements and tax returns and coordinated internal and external audits• Implemented and maintained effective internal controls, addressing audit findings to ensure data integrity• Provided financial analysis, insights, and recommendations to support strategic decision-making and business planning• Oversaw the implementation, maintenance, and optimization of financial systems, software, and technologies to improve efficiency• Built and maintained positive relationships with internal and external stakeholders, including local government officials, auditors, and regulatory agencies, to promote transparency and trust in financial management
  • Quality Leaders In Management
    Chief Executive Officer
    Quality Leaders In Management Nov 2011 - Present
    Mooresville, North Carolina, United States
    • Successfully initiated and managed the startup of 4 companies: o Phoenix Counseling Center (Health Care; $11.5 Mil Rev.)o Quality Leaders in Management (Management Company; $400K Rev.)o Smokin’ Grill (Restaurant; $365K Projected Rev.)o NC Curb Appeal (Landscaping; $180K Rev.)• Managed a team of 30 employees and oversaw the Finance, Operations, and Human Resource departments• Acted as the main contact for referrals, business relationships, and the follow-through of business goals and objectives• Negotiated the purchase and sale of 10+ real estate properties up to $650,000, managed all categories of subcontractors, site management, budgets and permitting
  • Quality Leaders In Management
    Chief Executive Officer
    Quality Leaders In Management Aug 2011 - Jun 2024
    Mooresville, North Carolina, United States
    • Successfully initiated and managed the startup of 4 companies: Phoenix Counseling Center ($11,500,000 revenue), Quality Leaders in Management ($400,000 in revenue), Smokin’ Grill ($365,000 in revenue), and NC Curb Appeal ($180,000 in revenue)• Managed a team of 30 employees and oversaw the Finance, Operations, and Human Resource departments• Obtained tax IDs, Secretary of State and Unemployment numbers, all necessary business insurances, compliance documentation, and advertising for each startup• Identified departments not meeting financial goals, strategized solutions, and worked closely with staff to ensure program profitability• Acted as the main contact for referrals, business relationships, and the follow-through of business objectives• Developed and monitored budgets and ensured compliance with insurance and certifications
  • Phoenix Counseling Center
    Founder And Chief Business Officer
    Phoenix Counseling Center Nov 2003 - Jun 2022
    Gastonia, North Carolina, United States
    • Founded, grew, and managed an $11,500,000 non-profit business specializing in substance abuse and mental health services• Headed the Finance, Operations, Human Resource, and Guardianship departments
  • Charlotte-Mecklenburg Schools
    Homebound Teacher
    Charlotte-Mecklenburg Schools Aug 1999 - Feb 2004
    Charlotte, North Carolina, United States
    • Provided North Carolina curriculum instruction to K-12 students who were medically unable to attend school in person
  • Lincoln County Schools
    English And Social Studies Teacher
    Lincoln County Schools Dec 1994 - Jun 1999
    Lincolnton, Nc

Denise Oliver Education Details

  • Suny Brockport
    Suny Brockport
    3.4
  • University Of Brockport
    University Of Brockport
    Educational Administration
  • University Of Brockport
    University Of Brockport
    English Education

Frequently Asked Questions about Denise Oliver

What company does Denise Oliver work for?

Denise Oliver works for Phoenix Counseling Center - North Carolina

What is Denise Oliver's role at the current company?

Denise Oliver's current role is Experienced Operations, Management, Finance Leader | Driving Stability, Sustainability, and Growth.

What schools did Denise Oliver attend?

Denise Oliver attended Suny Brockport, Suny Brockport, University Of Brockport, University Of Brockport.

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