Denise Panepinto Email and Phone Number
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Denise Panepinto personal email
My entire life has included a love of reading and writing. I always had a pen in my hand as a kid; then it became a keyboard. The art of crafting clear and carefully thought out sentences seems to becoming obsolete as generations now communicate in emojis, acronyms, and 2 minute videos. I'm pretty sure my kids have never experienced diagraming a sentence either. It's not surprising that when I went to college I knew I wanted to write but wasn't a novelist. So, with a focus on journalism I was able to write and then followed the journey as opportunities presented themselves. People ask me why I became a Technical Writer. It wasn't a conscious choice. I was recruited by a former coworker to join the Tech Writing team to write cutting edge telephony software documentation. It turned out to be a career changing opportunity. And I'm so glad I did. It started me on a path of being able to do what I love - research, learn, play with new technology, and write. My greatest passion is exploring technology that results in helping users achieve their goals with clear "user-centric" documentation. I am undaunted by independently exploring new documentation tools, which previously led to a collaborative relationship with AuthorIT as a Beta client conducting product testing. I love poking holes at software to create user documentation that is accurate and easily understood.Now, 15+ years later I have extensive process improvement and documentation experience in startup, public, privately held, and Fortune 100 companies across a wide range of industries, including software, healthcare, banking, and retail. Regularly described as a self-starter with drive and motivation to consistently exceed expectations, I have always been known as the one who does what is necessary, not what is asked and deep dives into subject matters to ensure the customer gets what they need, not just what they asked for. I also love helping others reach their goals. As a resume writer, I love creating a document that let's their strengths shine and tells their story. I am always available for resume, cover letter, and LinkedIn profile orders. Feel free to reach out if you or someone you know could use my services. Before you reach out with the next great Tech Writing opportunity, please be aware that I only entertain 100% remote permanent opportunities.
Avi-Spl
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Technical WriterAvi-Spl Sep 2020 - PresentTampa, Fl, UsI serve as the sole Technical Writer committed to delivering customer-facing and internal documentation for a variety of software products, knowledge bases, and Sales deliverables, such as proposals and SOWs. As a proponent of equality, diversity, and inclusion I proudly serve on the employee Employee Resource Groups (ERG): ABLE, OPEN, and Elevate. Some key achievements in this role include:• Develop a consistent documentation template set for all client-facing documentation. • Design and implement ServiceNow knowledge bases for internal teams so technicians can focus on the job at hand rather than researching issues and resolutions. • Identify usability and functionality issues while testing Symphony, ServiceNow, and Salesforce and collaborate with Developers to remedy issues. This reduces customer calls and tickets after the product is in production, reducing customer maintenance costs. • Provided training for internal employees on the roll out of the Salesforce ecommerce platform.
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Independent Sales ConsultantNorwex Usa Mar 2020 - PresentCoppell, Tx, UsOur Mission is to improve quality of life by radically reducing chemicals in our homes. I help families create Safe Havens in every home by living more sustainably and safer from the effects of harmful chemicals.Check out our products and place an order to be shipped direct to you via the link below.Check out the videos that help explain why Norwex is so important and how we reduce chemicals in our lives. -
Technical WriterAmerican Express Jun 2018 - Jun 2020New York, Ny, UsAs part of the Global Documentation team, I simplified complex information into easy to understand policies, procedures, and reference articles for an enterprise audience published to a knowledge base. Management of the knowledge base requires consistency of content, ongoing evaluation of articles, archiving outdated information., and frequent HTML coding in the Oracle documentation tool. I conducted quality reviews on all content, ensuring standards are adhered to while meeting strict deadlines by following a Kanban approach. Some key achievements in this role include:•Recipient of the Blue Box Award for going above and beyond my job duties to assist with several high-profile projects. •Selected to serve on the Inaugural team to increase employee morale and develop recognition programs for associates and contractors. -
Sr. Technical WriterGlobal Safety Management Inc Jun 2017 - Oct 2017Tampa, Florida, UsPosition ended due to budget cuts required by Company investors. I set the standard for new customer-driven documentation for a suite of Safety Data Sheet (SDS) authoring and management software products in a Startup environment. After I created a consistent documentation plan I created and maintained all user documentation in coordination with an offshore development team. I created internal documents, process flows, and standard operating procedures (SOPs). I assisted in raising awareness of social media campaigns on a daily basis. Skills utilized in this position include: • I collaborated with a team of non-native English speaking developers in a different time zone to gain complex understanding of product features and functionality to develop clear and concise end-user documentation. -
Sr. Technical WriterCarecentrix 2015 - 2017Hartford, Connecticut, UsI championed recommendations to the Chief Operating Officer and assist the team's Director in implementing an all-inclusive company-wide Technical Writing team and program. I assisted with hiring new Technical Writers and then trained and mentored all new and existing Tech Writers on documentation Best Practices, CareCentrix standards, and day to day operations.In collaboration with the Training team, I facilitated User Experience testing for all new business processes and procedures prior to implementation, which yielded 100% success rate for all processes at implementation. Drove continuous process improvement of each Business Unit’s business practices to ensure Lean processes. Conceptualized, tested, and launched a new company intranet site to deliver all employee processes, procedures, and supporting documentation. Elected to the Voice of the Employee team by upper management for a 1 year term to manage and execute strategic business initiatives aimed at creating an employee-centric culture.Key achievements in this role include:•Spearheaded a restructuring to consolidate all Technical Writers into one team with a consistent Writer's guide, Style set, documentation templates, and shared workload. •Drove process improvement for the organization by creating a consistent set of processes and procedures to be followed by all employees in each Business Unit in 4 geographical locations. This increased productivity and reduced the new hire training period by 50%.•Developed and launched a Documentation Request program. This resulted in 100% work capacity for all writers and increased productivity since incomplete requests were not assigned. -
Contract Technical Writer Through Insight GlobalRooms To Go 2015 - 2015Seffner, Fl, Us• Created a formal set of documentation which details all policies and procedures for the Ecommerce division while utilizing Confluence wiki spaces and pages as the central repository for all documentation. • Trained employees on how to use Confluence to collaborate and document the Division's business needs. -
Technical Services Coordinator/Resource Manager/ Hipaa Security Compliance OfficerVology 2012 - 2014Clearwater, Fl, UsAlways remain results driven and focused on the needs of the team to keep the Professional Services Department moving forward. • Assigned and managed internal and external resources for all customer-driven projects and escalated service tickets to ensure utilization and budget goals are met. • Acted as internal and external point of contact for resource booking, conflict resolution, and development of solutions in support of business goals and customer satisfaction.• Developed and managed the Vology Partnership Program by vetting and on-boarding new vendors to outsource project-based work to.• Managed the Confluence Governance Board to oversee internal wiki used by multiple departments.• Created and facilitated individualized training and certification programs for 40 department employees.• Developed online content for the Vology website. While the job role changed regularly, one thing always remained the same - provide World Class customer service, both internally and externally, at great speed while achieving above average results.
Denise Panepinto Skills
Denise Panepinto Education Details
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Saint Peter'S UniversityCommunications -
St. Dominic AcademyCollege Prep
Frequently Asked Questions about Denise Panepinto
What company does Denise Panepinto work for?
Denise Panepinto works for Avi-Spl
What is Denise Panepinto's role at the current company?
Denise Panepinto's current role is Senior Technical Writer & Resume Writer ⚜ Passionate about innovative technology ⚜ I help organizations implement ground-up documentation programs & create user-focused documentation across multiple industries..
What is Denise Panepinto's email address?
Denise Panepinto's email address is dp****@****.rr.com
What schools did Denise Panepinto attend?
Denise Panepinto attended Saint Peter's University, St. Dominic Academy.
What are some of Denise Panepinto's interests?
Denise Panepinto has interest in Children.
What skills is Denise Panepinto known for?
Denise Panepinto has skills like Technical Writing, Software Documentation, Press Releases, Management, Newsletters, Content Management, Editing, Corporate Communications, Social Media, Marketing, Training, Blogging.
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