• Track sprint progress against overall project objectives. • Manage resources for each assigned project to ensure that the project remains on schedule. • Effectively manages product development activities against plan and budget.• Experience with Salesforce CRM platform.• Work closely with customers on Project Deliverables.• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. • Manage large scale projects using Salesforce KROW.• Responsible for defining project objectives, recommending a course of action, documenting project plans, completing project tasks and creating and communicating project updates to stakeholders and the management team. • Resource Management across multiple teams. Initiate and facilitate release train reviews, sprint reviews and retrospectives for each release.

Agile Project Manager providing Project and Release Management for Customer Analytics and Marketing software suites.• Release Manager for 14 delivery teams (including global teams) who come together to produce quarterly releases and weekly patches across 8 production environments.• Manage the release process from end-to-end, from the planning of release content through handoff of the actual release deployment to production.• Manage the production readiness and post implementation requirements of releases, ensuring both business (Marketing, Training, Corporate Communications, Client Support) and technology (Product Development, Configuration Management and Operations) are ready for the new release.• Work closely with Product Management, Engineering and QA to ensure our agile process, corresponding milestones and scope synchronize properly with planned release cycles. Make recommendations for process improvements and implement change when required. • Coach, mentor and guide Agile teams and processes.• Agile subject matter expert.• Lead and managed Quality Assurance Hardening and Regression testing efforts for each release by ensuring Scrum teams are on track, removing road blocks, resolving environmental issues and communicating progress to stakeholders daily.• Schedule, plan, coordinate and facilitate quarterly release planning sessions for the Agile Release Trains.• Manage change to the Agile Release Train’s quarterly release plan and communicated the impact of those changes.• Communicates a clear vision of the programs objectives and motivates the project team to achieve them.

See above for more information.

• Managed and developed full-time, contractor and permanent employees by recruiting, hiring, monitoring performance, provide reviews and balancing workloads.• Prepared QA reports and executed quality improvement plans to propose to executive management. • Experience working with and managing global teams.• Lead the QA and Release Management responsibilities for major releases, minor releases, defect repairs and patch releases.• Directed activities to ensure the software products meet quality standards and performance objectives within defined time targets.• Worked to resolve all release related issues.• Triaged issues quickly and accurately, aligned resources, managed escalations and risks, monitored and followed through on tasks to resolution, and adjust plan in order to meet schedule.• Created and maintained release and project sites for communications and repository for project artifacts such as status reports, schedules, meeting minutes and issues/risks logs.

• Served as project coordinator and intake manager for all QA projects. Continually improved Quality Standards, best practices, and processes. • Coordinated all build related activities including deploying to test and production environments, and restarting test servers for dynamic content changes.• Lead team to consistently deliver all projects on-time with no end-user impact.• Managed team performance and provided mentoring and guidance to team members.• Improved satisfaction by effectively communicating with different business units, Business Analysts, Developers, Project Managers, Site and Ad Operations, Designers and Third Party Vendors to clearly understand the scope and expectations of each project• Managed Builds for bi-weekly releases.• Analyzed build release errors and determined causes.