Accomplished results-oriented Business Analyst with proven success in effectively liaising between internal and external stakeholders, both technical and non-technical. Ambitious and detail-oriented possessing exceptional verbal and written communication and interpersonal skills, strong documentation knowledge and experience, and unparalleled strategic problem-solving capabilities. Thrives both independently and in a team setting as a leader or teammate. Client-focused professional with a passion for delivering high-quality projects and a superior experience from inception to completion. Senior Business Analyst | Process ImprovementEmail: DPfeiffer01@gmail.comCore Competencies Include:• Process Improvements• Process Documentation• Software Development Lifecycle (SDLC)• Business Requirement Document• Functional Requirement Document• MS Office Suite• Jira• ConfluenceAccomplishments/Problems Solved:Problem 1: Ad hoc departmental process, activities managed by pen/paper, individually by resource • Solution 1: Developed and published departmental process documentation, templates, and checklists; increasing quality and operational efficiency by reducing time spent on repetitive tasks by 40% Problem 2: Time consuming meeting preparation time • Solution 2: Reduced weekly meeting preparation time by 75% through the use of filters and Excel Macros to create the meeting agendaProblem 3: Lack of clarity on the configuration of an environment, from servers, databases, software versions to point persons/departments for each • Solution 3: Created an Environment Mapping tool in SharePoint to provide teams with a clear understanding of the footprint of each product/platform across the organization; displayed point-persons for the hardware, database, OS, and software and identified the URL to access each production, by environmentProblem 4: Repeated requests for (3-hour) training sessions on software administration tools • Solution 4-Part1: Created and maintained training videos on a proprietary software tool • Solution 4-Part2: Designed and implemented WordPress site to house training videos enabling user-friendly, convenient access to training for both internal and external clientsProblem 5: Ad-hoc deployment requests with no clear method for gathering accurate metrics • Solution 5: Designed and implemented a software deployment request process for promoting code from non-production to production environments, with supporting reporting capabilitiesContact me at DPfeiffer01@gmail.com for any Senior Business Analyst opportunities
Listed skills include Business Requirements, Requirements Gathering, Agile Methodologies, Sdlc, and 45 others.
