Serve as a project management consultant with a managed care organization to help them plan, implement and comply with new contract requirements for a State-wide Community Connections initiative. Manage the strategic planning process including the facilitation of committee work, project deadlines, research, training curriculum development and creating best practices. Report to senior leadership on the status of the planning and implementation process.

The Untamed Thread was founded to help build a more sustainable environment by extending the life cycle of clothing and other fashion pieces.* Created an ecommerce website from scratch.* Manage all sourcing and tracking of inventory, photography, marketing, sales and packaging orders.* Manage website content, which includes creating blog content, product content, running promotions and marketing to customers and subscribers.* Manage all social media accounts, including creating content that represents the business brand.* Perform all administrative duties for the business.

Responsible for overseeing mission, financial health, administrative functions, quality programming and expansion opportunities of organization as well as developing and executing short- term and long-term strategic plans. Direct reporting responsibility to the Board of Directors.* Organization has approximately 100 employees, $6 million in annual revenue and continuum of care for youth and families.* Managed organizational redesign to implement trauma informed practices that provide higher quality of service to youth and their families.* Upgraded facilities and living spaces of campus to not only be in compliance with licensing standards but to provide more natural, home- like setting for youth.* Partnered with Milwaukee County to provide alternative educational services for residential program in Milwaukee.* Expand Norris' service array to build a continuum of care, resulting in additional $1.1 million in annual revenue.* Managed annual budgets that exceeded projections.* Advocate for and accessed needed resources, both physical and technical, to manage COVID-19 for both employees, youth and families.* Work closely with organizational leadership, including board of directors, to strategically affect direction of operations.* Spearhead successful business development initiatives aligned with company's strategy and core competencies.* Evaluate service contracts and collaborated placing agencies on negotiated improvements.* Continuously advocate on state level with our regulatory body for service rates that will align with quality practice standards.

Responsible for the strategic design, operations and evaluation of quality program services. Manage a department of 200 staff who provide supervision and direct service delivery consistent with the agency’s mission, contracts and best practice standards. Executive team member with fiscal responsibility for a $9+ million budget, strategic plan development, program growth and reporting obligation to the Chief Executive Officer and Board of Directors.* Managed department of 200 staff who provide supervision and direct service delivery consistent with agency's mission, contracts and best practice standards.* Fiscal responsibility for $9+ million budget, strategic plan development, program growth and reporting obligation to Board of Directors.* Managed organizational redesign for growth per development of project plan that included managing job role development, fiscal planning and staff communication.* Rebuilt current programming to increase revenue by 25% within six months.* Managed annual budgets to surplus through efficient program and administrative planning.* Met or exceeded all program accreditation and state-based performance and contract outcomes.Identified opportunities to improve business process flows and overall departmental productivity.

Manage and provide quality programming consistent with the agency’s mission. Responsible for program standards in compliance with agency, accreditation, state and federal requirements. Provided employee and leadership development to a department of approximately 100 staff. Active member of the senior management team with fiscal responsibility for a $7+ million budget, strategic plan development and implementation, and reporting obligation to the Chief Executive Officer and Board of Directors.• Successfully managed a 300% growth in foster/adoptive care services per contract requirements to include marketing, licensing, support and placement services • Successfully managed a 200% growth in the family services program to improve client access, experience and successful outcomes• System Administrator for program database software that houses client demographic and service data, program metrics and outcomes• Consistently met or exceeded program outcome benchmarks per contract and state standards• Through effective change management and project planning, designed and implemented new program models to meet the needs of children and families in as short as two months when required• Presented a workshop for utilizing a business model approach to facilitate program growth at the 2012 National Foster Family-Based Treatment Association Conference• Successfully managed annual budgets to a surplus through efficiencies that reduced overall costs

Responsible to plan, implement and direct human capital and performance strategies for over 1700 employees and 330 programs. Directed the quality of administrative and program practices that promoted the agency's mission and achievement of strategic goals. Participated as a member of the senior management team, overseeing responsibility for a $75 million agency budget and a $1.8 million department budget. Direct reporting to the Chief Operating Officer and Board of Directors.* Implemented job architecture project that resulted in more efficient hiring and evaluation practices via standardized position functions, competencies and salary structure.* Developed new data management process to accurately report on client served metrics for over 300 programs and approximately 100,000 clients served annually.* Developed supervisory excellence certification training curriculum for respective department practices and trained approximately 200 leaders over three month period of time.* Secured average of $300,000 per year in private grant funding for various programs.* Conducted annual salary surveys and developed, analyzed and updated company salary budget.* Coordinated implementation of people-related services, policies and programs through departmental staff.* Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.

Responsible to direct the quality of administrative and program practices that promote the agency's mission and achievement of strategic goals. Worked in collaboration with service line staff, mangers, directors and the senior management team to develop, implement and measure best practice standards for over 350 programs throughout the agency serving over 100,000 clients. Direct reporting responsibility to the Chief Operating Officer and Board of Directors.• Developed a new data management process to accurately report on client served metrics for over 300 programs, equaling over 100,000 clients in various capacities.• Successfully maintained excellent accreditation standing with national accrediting body, the Council on Accreditation (COA).• Secured an average of $300,000 per year in private grant funding for programs.• Increased operational efficiencies for agency-wide program reporting by 25% within two years.

Provided direct oversight and responsibility for the Out-of-Home Care contract with the Bureau of Milwaukee Child Welfare (BMCW). Provided direct oversight and responsibility to multiple out-of-home care placement facilities for foster children. Responsible for direct oversight and quality programming for refugee/immigrant services ensuring families achieved employment and self-sufficiency. Manage a $9 million program budget.

Responsible to direct quality improvement standards for seven child welfare case management sites serving over 1500 families. In collaboration with agency leadership, managed a $20 million program budget. Managed projects at the state level related to child welfare policies and performance-based outcome measures. Directed the day-to-day operations of a child welfare case management site in contract with the State of Wisconsin and the Bureau of Milwaukee Child Welfare. Provided direct and indirect supervision to over 60 case management staff and supervisors. Managed a $5 million program budget. Direct reporting responsibility to the Chief Executive Officer.

Reported to the Program Director to direct the day-to-day operations of a community mental health clinic. Supervised five clinicians and audit case files to ensure quality service provision. Provided 24/7 crisis intervention services and maintain community relationships with schools, police department and court system. Provided individual, family and group therapy services. Managed program budget through billable hours and expenses.

Reported to the Program Director to provide individual, family and group therapy services to children and families involved in the child welfare system. Oversaw all new client intake activities and provide crisis intervention as needed.

Reported to the Program Director to direct the day-to-day operations of an individualized treatment program that served children in foster care. Directly supervised seven case managers and oversaw the placement of approximately 30 children with treatment needs. Provided 24/7 crisis intervention services to children and foster parent. Recruited, trained and licensed treatment foster homes per state licensing standards. Monitored the foster home placements for a caseload of 10-12 treatment foster children through weekly home visits. Made recommendations to the court regarding permanency. Supervised child interactions with parents involved in child welfare.