Denise Plourde-Whitehair Email & Phone Number

On behalf of Firstmark, we'd welcome you as a new member. Learn more about us at firstmarkcu.org.

Providing residential lending orignation, fulfillment, training, and employee development expertise to meeting the unique needs of the industry's current leading mortgage lending firms.

Provided leadership and strategic guidance on numerous merger-related projects evaluating, recommending, and implementing best business practices.Promoted information sharing and uncovered workout solutions for high level problematic customer service challenges resulting in improved internal relations among departments, and increased customer satisfaction.Subject matter expert of credit and financial risk analysis, policies and procedures, training and development of sales and fulfillment teams.

Trained and guided a centralized team of 50+ managers and staff to support nationwide expansion of the company's secondary market lending program.Collaborated with corporate executives in developing product and pricing strategies.Company wide go-to expert and training facilitator for underwriting policy.Key leader and liaison responsible for administration, inspection and reporting on quality and compliance standards and internal and external executive relations.

Spearheaded a test pilot, innovative program to penetrate low-performing, under-served outlying market areas. One of 21 managers chosen from pool of 400+ tentured personnel nationwide. Remote independent operational manager.

Led the re-branding of the company's reputation to recapture customer and employee loyalties. Chosen from over 200 direct line managers nationwide. Managed retail, wholesale, and business to business representatives within a 3 county area.

Direct line management of 4 remote sales teams and 1 central servicing operation in 3 counties spanning 210 miles.

Sole sales representative responsible for business to business marketing and origination of consumer home loan products within a 7 city area to over 100 real estate brokerage firms and 50 plus new home developers.

Butler Manufacturing/Terra-Light - National Sales Representative for Fortune 500 Subsidiary involved in manufacture of equipment components for alternative energy systems.Merrimack College/Department of Civil and Electrical Engineering - Administrative Educational Research AssistantWHAV Broadcasting Company - Scheduler for public service and business advertising radio spots.

Business Administration

Completion of Junior and Senior year courses. Consistent GPA Average of 3.75% and above.

Human Resources Administration

Adult Education Evening Studies while employed full time Completion of Freshman and Sophmore curriculum Youngest member inducted into Beta.

Secretarial Sciences

Activities and Societies: Community Volunteer - North Andover Conservation Commission Young Leaders Advancement Program - 3rd Year High.