Denise Poff Email & Phone Number

Ireland

Tralee

Tralee

Cork, Ireland

Carrigaline, Co. Cork

Dublin

Limerick, Ireland

• Led the quality assurance efforts for quarterly enhancements and upgrades to enterprise class software for major Dell products
• Translated business requirements documents and system requirement specifications into comprehensive test plans, ensuring full and robust testing coverage of all system changes
• Managed test teams across different geographies and time zones to ensure quality testing was completed in a timely manner
• Analysed defects raised by testers and collaborated with… Show more
• Analysed defects raised by testers and collaborated with IT to reach satisfactory and timely resolutions
• Created and presented regular status reports to executive management with focus on quality management metrics

Limerick

• Led the training and support stream of a sales order standardisation project across APJ which resulted in productivity improvements, driving OpEx reductions of more than $1 million USD per year
• Developed training material by collaborating with sales reps and sales support teams to ensure quality and clarity of content
• Created roll-out plan for training across 11 countries
• Delivered classroom training sessions and partnered with IT to make training available online
• Provided… Show more
• Provided onsite subject matter expertise during project deployment and reported back to project director on a daily basis Show less

• Successfully managed more than 40 accounts in many different countries across EMEA providing support in English and German
• Handled all aspects of customers' day to day requirements – set up accounts, processed orders, checked stock, authorised returns and organised replacements or credit, created manual paperwork for customs, liaised with.
• Took ownership of… Show more
• Took ownership of customer issues and followed through to resolution, partnering with other departments where necessary Show less

Limerick

• Supported the launch of New Premier Pages, an online E-business application designed to fulfill relationship and corporate customers’ ordering requirements, for 22 countries across EMEA
• Delivered onsite training ahead of and during phased launches at sales sites throughout Europe
• Provided one to one training in English and German, as well as group training
• Managed the help desk which provided phone and email support to sales reps and E-business managers in 22 countries in… Show more
• Managed the help desk which provided phone and email support to sales reps and E-business managers in 22 countries in English, German and French
• Reported daily to the senior project management team on call and email volumes

• Supported both customer care and sales reps from all of EMEA in relation to product, technical and sales queries in English, German and French
• Successfully helped train 10 new hires on all aspects of services provided by the team
• Provided high level technical support on computer hardware to the sales teams
• Chosen to present on departmental services to sales managers and teams in Slovakia and other overseas business units
• Collaborated with Sku Management teams, and other… Show more
• Collaborated with Sku Management teams, and other functions across Dell, to provide quickest possible resolution to customer issues

Postgraduate Diploma Applied Languages And Business

Graduated with a postgraduate diploma in Applied Languages and Business which incorporated six months work experience in a translation.

Ba (Hons) Language And Cultural Studies

Graduated with a joint honours degree in German and French. Spent one year studying both languages at the University of Konstanz in Germany.

Education record