Denise Prickett, Csm Email & Phone Number

Raleigh, Nc, Us

Morrisville, North Carolina, United States

Raleigh, North Carolina

• Manage dynamic workload on high-profile Executive Dashboard project with minimal supervision• Coordinate cross-functional testing and delivery of Agile-based iterative releases• Act as Product Owner to manage backlog and prioritize work; maintain road map; liaise between stakeholders and dev team; gather business requirements• Act as Scrum Master to remove blockers; facilitate globally located team’s Agile ceremonies as needed• Schedule and lead recurring meetings across the business; schedule Steering Committee workshop; plan stakeholder + team dinner celebration• Facilitate communication, improve transparency, and share information; track and communicate release progress

Cary, North Carolina

Senior Manager of day-to-day operations in the Product Development department of a global IT and business training company. Certified scrum master with 4 years' experience working with a team of designers and developers averaging 50 works in progress per sprint.• Manage day-to-day operations of a department of 15• Led department deployment of 325 courses in 8 months, averaging 35 courses per month, including a variety of modalities and sources: classroom-based, virtual instructor-led, digital on-demand, blended; internal IP and third-party content• Manage workflows and processes for every project type that comes through the department, and institute new workflows/processes when tools, systems, and resources change• Collaborate with Digital Content Manager and DevOps team to develop, test, and publish content on edX-based digital platform; 475 courses• Resolve digital customer satisfaction issues related to content• Member of PMO Project and Portfolio Management board• Instituted employee appreciation program for going above and beyond• Coordinated move of entire department in 3 days

Cary, Nc

Servant-leader to a team of instructional designers, content publication specialists, graphics/multimedia designers, and learning architects. Lead daily morning stand-ups, split into three scrums, with members both co-located and remote. Two-week sprints end/begin with a meeting combining demos and sprint planning. Team members demo new product types, tool usage, and process and design standards. Work is distributed Kanban-style during planning; team members are cross-functional as needed. Additional daily responsibilities:• Maximize use of team capacity to collaborate and deliver• Remove impediments and assist team members in prioritizing work• Clarify, document, and communicate project requirements• Communicate status to project and product managers• Collaborate with department director to refine backlog and prioritize projects

Cary, Nc

• Create documentation and onboarding tools for transition to online learning platform• Investigate and map the learner/customer experience• Record voiceover for employee and client training videos• Process training materials for courses

Work and clients include:• Copy edit and fact check special publications for INDY Week (2016-17)• Copy edit grant applications, film treatments, and website content for Vittles Films (2013-14)• Edit current copy; research, conduct interviews, and write new copy; assist with website redesign for Duke University's Innovation & Entrepreneurship Initiative (2014)• Edit non-fiction "If 6 Was 9, and Other Assorted Number Songs" for author David Klein (2014)• Proofread novel "ThunderBird Walking" for author K.E. Conlon (2013)• Copy edit and advise on design of quarterly newsletter, yearly conference agenda and program, and product brochures; update website for Risk Sciences Group (1999–2009)

Durham, Nc

Website, Blogs, Newsletter• Perform SEO; update daily; moderate comments; oversee online presence• Collaborate with staff and third parties to redesign as necessary• Train and advise staff and internsCopy Chief• Compile, write, and edit listings; copy edit, fact check, and proofread all content; and assist in final approval of annual publications Eats Guide to Dining and Annual Manual Guide to the Triangle (Assistant Project Manager)• Oversee copy editing and assist in final approval of weekly newspaper• Copy edit, fact check, and proofread content for editorial and marketing departmentsManaging Editor• Assist editor in managing department; perform responsibilities in absence• Maintain weekly records; review and approve freelance pay• Produce editorial content, including cover packages, columns, calendars, and listings Social Media• Manage accounts and publicize editorial content via Twitter, Facebook, and Google+Management Team• Collaborate with managers and staff in design, advertising, marketing, business, and distribution departments

Durham, Nc

• Manage website via online content management system: Upload all editorial content and manage page layouts, manage ad banners, communicate with CMS designers• Edit annual cover package: Generate story ideas, assign freelance writers, assign and select art, read and select public submissions• Manage and edit 600+ listings in biannual special issue• Edit weekly columns and calendars• Staff Caucus Chair• Copy edit, proofread, and fact check all editorial content• Supervise weekly copy flow• Enter editorial changes into page layout program

Durham, Nc

• Assist in implementation of online content management system• Edit two weekly columns and one annual cover package• Compile three weekly calendars and contents page• Copy edit, proofread, and fact check all editorial content• Supervise weekly copy flow• Enter editorial changes into page layout program

Raleigh, Nc

• Create consistently formatted presentation documents, business letters and memos, mail merge documents, contractor lists, budget pro forma, and real estate contracts and addenda• Produce marketing packages• Organize and maintain files• Greet clients and answer phones• Serve as notary public• Assist in design of letterhead and business cards

Raleigh, Nc

• Support CEO and President

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• Copy edit, format, and proofread training manuals and presentations

Ba, English

Activities and Societies: Phi Beta Kappa• Concentration in Rhetoric, Writing, and Language • Minor in Women's Studies • GPA 4.0/4.0 •.

English

GPA 3.83/4.0

Aa

Activities and Societies: Phi Theta KappaGPA 3.95/4.0