Denise Romero Email & Phone Number

Broomfield, Colorado, United States

▸Responsible for developing, implementing, monitoring, and measuring training programs. Partners with all business functions and leadership to determine program priorities, and delivery systems, including content creation, roll-out plans, and ROI analytics.▸Conducts current and ongoing strategic assessment of company-wide training and development capabilities. Leads stakeholder partnership, engagement, and support to address gaps in the overall training mission.▸Oversees the creation of content, collateral, e-learning, and other training materials to deliver impactful training. ▸Develops and executes strategic business plans, operational goals, and performance metrics that drive productivity and ensure a superior customer experience.▸Drives people processes (performance and talent management) to ensure that employees’ levels of performance and capabilities meet current and future standards.

Broomfield, Colorado, United States

▸Functioned as a leader and head of strategic development on all training programs relating to Hunter Douglas products and corporate training programs. ▸Was responsible for managing the creation, research, production, marketing, presentation, evaluation, and quality control of all corporate training programs. ▸Managed and strategized the creation, writing, directing, development, and production of presentations, interactive exercises, workbooks and handouts, video support, webcasts, podcasts, and online courses.▸Managed a team of instructional designers, curriculum specialists, and trainers and led a team of information technology liaisons to create systems and reports for programs to track the program effectiveness using metrics, analysis, and management reporting.

Broomfield, Colorado, United States

▸Functioned as a Team Leader and Head of Strategic Development on all training programs relating to Hunter Douglas products and corporate training programs. ▸Was responsible for managing the creation, research, production, marketing, presentation evaluation, and quality control of all corporate training programs.▸Focused on training programs that are designed for dealers, installers, internal sales associates, and customer service.▸Worked with internal and external stakeholders, sponsors, SMEs, and learners to develop comprehensive, creative training programs for the full scope of each project.▸Led teams that are responsible for all aspects of their training programs, from initial idea and development to execution.

Denver, Colorado, United States

▸Responsible for all training objectives within University Services by planning and conducting all training initiatives.▸Evaluated quality service by monitoring and evaluating individual performance based on assessments and coaching.▸Maintained training and quality service for a group of 25 associates at different locations. Monitored associates monthly to maintain and improve quality assurance.▸Created training manuals for all training needs and traveled to all locations to train associates. Developed assessments to evaluate and assess additional and current training needs.▸Evaluated processes and staff to improve the image, quality, and responsiveness of the department.

Westminster, Colorado, United States

▸Managed a team of 6-18 employees supporting the company’s highest revenue-generating service product. ▸Worked closely with other departments to track trends, forecast future growth, and provide consistent customer service.▸Assisted with the development and implementation of service policies and explaining these to staff and customers.▸Prioritized, assigned, evaluated, and supervised the work of all Customer Service Representatives, provided coaching and guidance for performance improvement and development; directed and oversaw the training of new representatives.