Denise Cooley, Pmp Email and Phone Number

• Leading patient movement optimizations including implementation of integration with RTLS system to automate Discharges in Epic, expansion and optimization of Leave of Absence functionality throughout the health system, and more• Providing superior customer service to resolve issues reported by end users

• Advised, mentored, and completed in-system configuration, testing, and go-live support within Facility Structure, Patient Movement, Bed Charging, and other Grand Central and Prelude functions for new Micro Hospital, Ambulatory Surgery Center, and Outpatient Clinics• Assessed and provided recommendations regarding a community data aggregation project’s impact to Epic Grand Central and Prelude applications

• Provide expert guidance on the implementation of Epic's Transfer Center Module including project management, workflow, and in-system configuration• Troubleshooting and resolution of issues during Hospital Logistics go-live

• Manage a variety of projects and programs assigned through the IT PMO, including new system implementation, regulatory requirements, process improvements, and more• Adjust plans and manage risks as challenges and constraints related to the pandemic arise • Successfully completed multiple “Fast Track” projects from planning through go-live in 1 week or less• Manage projects from both the IT and operational perspectives, guiding both in and out of system processes

• Taught English to Chinese students ages 5-16, focusing on vocabulary, pronunciation, conversational skills, and more while achieving 100% positive parent feedback• Exercised excellent interpersonal skills to keep kids engaged and having fun while encouraging and guiding students to meet learning objectives

• Designed and built a completely custom hospital admission workflows using ADT, Prelude, and Referrals functionality to meet the needs of a Saudi Arabian government organization with no additional development of the US based software, saving tens of thousands of dollars in potential development and potential project delays• Assisted with projects in Canada, UK, and Belgium, including scoping, build, documentation, and design of novel workflows • Create, maintain, and track project plans for projects ranging from $40,000 - $4M in budget• Managed budgets and delivered projects on time and under budget. • Manage enterprise and add-on implementations of EMR software• Manage multiple teams and projects simultaneously • Effectively involve operational and executive leadership to drive organizational change• Responsible for success of the EVS module across all implementations, including internal process improvement, launch of new features, and pre-live audits• Projects and Positions;• Completed 2 end-to-end implementations of Grand Central on enterprise projects• Completed 2 Bed Management add-ons as AM• Completed 1 Transfer Center add-on as AM and ID• Served as interim ID for large Connect project• Completed Grand Central Groundwork, Direction, and Adoption for Epic's first government customer in Saudi Arabia in half the time of all other applications• Completed Grand Central Groundwork and Direction phases for 2 additional projects that were later postponed by the customers

• Proactively refill line items to avoid holds• Prepared salad entrees and deserts as ordered while completing prep work

• Flexibly fill the role of Site Assistant, Site Director, or Administrative Support as needed• Team Player Award May 2014 for reliability and work ethic• Manage up to 25 students at a time through a standardized before and after school program

• Building awareness and capture the attention of early adapters to drive business for a global startup seeking to shape the culinary learning market.

• Improved team cohesion and productivity by building relationships to bridge cultural differences between myself and seven colleagues from three countries• Developed searchable allergen database and allergen free recipes for company wide use

• Exercised meticulous attention to detail while working under tight deadlines• Created a Policies and Procedures Manual for Building Team Staff • Hired, trained, and managed a diverse team of ten peers

• Provided friendly and expedient check-out process for guests• Assisted with work in other departments as needed

• Independently completed a variety of bakery and café tasks including decorating cookies, slicing and bagging breads, and preparing the salad bar• Ensured cleanliness of workspaces and guest areas

• Taught basic hip-hop to students ages eight and older• Edited music, and selected costumes for recitals• Managed class time and inspired passion for dance • Creatively customized curriculum to students’ ability