Denise Richert, Nremt Email & Phone Number

New Jersey, United States

Dispatcher:• Anticipated conditions and situations which impinge upon service, devised effective responses, alerting Ops, drivers and other agencies for assistance as necessary.• Kept detailed records regarding drivers/units in service at specific times and on-time performance as well as any irregular events that might occur.• Notified appropriate supervisory personnel regarding operational problems, including recommending solutions and coordinating resolution efforts.Operations Specialist:• Administered periodic evaluations and ongoing driver skill and safety development; assisted with CDL training.• Investigated and initiated resolve of customer inquiries and complaints, promoting good community relations.• Responded to accidents; reviewed facts to determine if violations were involved; prepared reports.• Scheduled drivers, equipment, or service vehicles to appropriate locations, according to customer requests, emergency specifications, or other route diversion needs.