Denise Kendall Email & Phone Number

Lead Project Manager of the Fiber Overbuild Program in South Florida. Managed internal and external contractors and staff throughout engineering and construction processes. Created and supplied weekly metrics report to director for executive review.  Own the project schedule and met all feature deadlines by proactively finding and mitigating any engineering and construction roadblocks. Created tracking spreadsheets that will aid in meeting all major project goals on a day-to-day basis. Responsible for 300 projects with $55M spend in 1st year of program. Work closely with internal and external departments to ensure goals are being met on a month-to-month basis.

Warren, Oh

Responsible for Project Management of CenturyLink\Lumen Connect America Fund initiative for 6 states. Managed internal and external contractors and staff throughout engineering and construction processes. Created and supplied weekly metrics report to director for executive review.  Owned the project schedule and met all feature deadlines by proactively finding and mitigating any engineering and construction roadblocks. Created tracking spreadsheets that aided in meeting all major project goals on a week-to-week basis; as well as 100% attainment of yearly living unit goals. Responsible for over 3400 projects and $101M in average spend over 5 years. Worked closely with engineering, construction, ONA, Structure Loading, and Operations to ensure goals were met on a year-to-year basis.

Warren, Oh & Lorain, Oh

Directly supervised a staff of 8 retail sales consultants. Conducted all aspects of Human Resources including interviewing, hiring, training, holding staff meetings, performance reviews, and corrective action plans. Managed budget and expenses for multiple locations.  Led retail store locations, for 5 consecutive years, to the top 10% of profitable stores in the country.  Developed a referral database tracking system to enhance teamwork between departments, increasing referrals by 42% year over year.  Increased productivity in retail location by 18% in 1st year and 38% in 2nd year. Location was on track to surpass targets prior to store closure. Designed spreadsheets, reporting methods, and presentations that aided in exceeding sales goals by 3% year over year.

Warren, Oh

Assisted store manager with daily operation of retail location. Prepared all time entry, schedules, and reporting for Human Resource purposes. Coordinated all outside events including staffing, sales goals, prize giveaways, and follow up sales. Responsible for audit preparedness and inventory counts. Created a scan, track, and count system that allowed retail locations to keep 100% inventory compliance for 9 consecutive years. Implemented a daily check and balance system to ensure that all corporate policies and procedures were followed. The use of this aided in receiving a passing audit score for 5 of 5 audits.

Warren, Oh

Ensure all aspects of credit are accurately reflected on new telephone installation orders. Contact customers to collect past due accounts, deposits, or advance payments. Research accounts for customer or employee fraud.

Warren, Oh

Assist customers with billing inquiries, selling appropriate products/services, taking payments, and ensure 100+% of monthly sales goals.