Denise Nunes Email & Phone Number

Eindhoven Area

-Review major transactions accordingly to SOX guidelines & internal processes;-Testing/troubleshooting the onboard of new customers within the eCommerce revenue platforms;-Coach/onboard new team members on internal processes to ensure compliance;-Proactively work with different teams/stakeholders to build productive collaborative working relationships to ensure smooth and efficient processes that will result in great customer experience;-Process orders/transactions above 250K in an efficient and timely manner,according to the customer specifications and commercial terms and conditions;-Respond, investigate and provide solution to Business Issues (complaints) raised by the customer;

Eindhoven, Brabante Do Norte, Países Baixos

- Process orders (>250K) in an efficient and timely manner, according to the customer specifications and commercial terms and conditions;- Assist in responding to customer inquiries by email & phone and provide the best suitable solution to their needs;- Build productive collaborative working relationships with different stakeholders within the company to provide the best customer experience possible;- Respond, investigate and provide solution to Business Issues (complaints) raised by the customer;- Solving problems and working effectively in a team environment;

Porto, Porto, Portugal

Generate new leads(online and offline);Convert leads into sales;Receive and promptly respond to customer queries via live chat, email and phone;Ensure premises, assets and communication ways are used effectively;Plan and track the shipment of final products according to customer requirements;Develop trust relationships with customers,suppliers and logistic partners;Keep logs and records of warehouse stock, executed orders etc;Prepare accurate reports for upper management;Document issues and resolutions;Help the marketing department developing and implementing marketing/advertising campaigns.

Porto E Região, Portugal

Develop trust relationships with a portfolio of major clients;Acquire a thorough understanding of key customer needs and requirements;Ensure the correct products and services are delivered to customers in a timely manner;Serve as the link of communication between key customers and internal teams;Resolve any issues and problems faced by customers and deal with complaints to maintain trust;Generate new sales;Help the marketing department developing and implementing marketing and advertising campaigns.

Covilhã, Portugal

Manage the store (including stock control and inventory);Manage a high volume of customers in courteous and friendly way;Give product suggestions to customers when asked to;Perform cash or credit card transactions for customer purchases;Handle cash register (opening and closing) and manage cash receivable and payables;Arrange the product display areas in a visually appealing manner;Keeping the store and stock area clean and orderly;Execute operational and sale techniques while extending outstanding services to customers.

Covilhã, Portugal

Customer Service

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