Over 20 years experience in information technology management and customer service management in a validated system environment. SAP SD module subject-matter-expert with experience in leading teams of analysts in a variety of enterprise-wide business initiatives including: SAP 3.0f and 4.7 implementations, Business Process Re-engineering for enterprise-wide ERP system, Electronic Data Interchange (EDI) ordering and billing, Credit & Collections, Financial Shared Services, Global Shared Services, Customer Relationship Management (CRM), Call Center Telecomm technologies implementation & re-location, Gobal Trade Compliance, and others. Skilled in issue analysis & resolution, business and technical needs analysis, requirements definition and design consulting, training plan development and execution, process documentation, validation test plan creation & execution, and the ability to lead and inspire cross-functional teams. Managed process improvement and systems projects for a Fortune 500 company in the healthcare products manufacturing industry. Experienced with FDA regulations, ISO 9000, HIPAA, GMP, Six Sigma, and Sarbanes-Oxley audit controls. Knowledgeable of the Project Life Cycle, Life Cycle Management and the Systems Development Life Cycle.Specialties: * Software: SAP SD module for versions 3.0f and 4.7, SAP CRM, EasyWare archiving, Vertex Tax Decision Maker, Business Warehouse, Microsoft Project & Office; Visio; SharePoint.* Telecomm: AT&T CMS Call Management System Admin; NEC; Genesys softphone; Witness call monitoring.* System validation in compliance with FDA, ISO 9000, HIPAA, GMP, and Sarbanes-Oxley. * Healthcare customer management. * Crisis management. * Project management. * System validation for company & product acquisitions
Listed skills include Business Process, Business Analysis, Process Improvement, Sdlc, and 14 others.