Denise R. Russo, Ecpc

Denise R. Russo, Ecpc Email and Phone Number

Senior Managing Consultant - Leadership Development, Outplacement, and Executive Coaching @ IMPACT Group
Orlando, FL, US
Denise R. Russo, Ecpc's Location
Greater Orlando, United States, United States
Denise R. Russo, Ecpc's Contact Details
About Denise R. Russo, Ecpc

Two decades of experience in customer success and services executive leadership across entertainment, tourism, aviation, HR, procurement, and SaaS cloud software, providing strategic guidance for global growth and transformation. Expertise spans executive development, team leadership, coaching, consulting, L&D strategy, architecture, design, and delivery, event production, and podcasting, creating meaningful change.I serve boards and advisory councils including ICF, Maxwell Leadership, Harvard Business Review, Chief Learning Officer Magazine, Travel Unity, and Forbes. My personal focus is intentional living, cultivating coaching cultures and refining leadership skills empowering individuals and businesses.My clientele range from entertainers & seasoned top executives seeking renewed clarity and vision, to emerging leaders setting career paths, and students embarking on professional journeys. The common thread is a desire for clear objectives, actionable plans for growth, and practical solutions to challenges.Parallel to my executive journey, I bring a wealth of experience in large scale event production, particularly in conferences, live sporting and entertainment events, festivals, and concert production. I've collaborated with industry titans such as NARAS, Universal Studios, Nickelodeon, Olympics, Super Bowl, ABC Sports, NBA, NFL, Planet Hollywood, Hard Rock Cafe, House of Blues, and a host of celebrated artists, entertainers, musicians, actors, athletes & global leaders.Contributing insights to industry publications and directing high-profile events in these domains have been integral aspects of my career. Sharing wisdom and experience on global stages and within publications is a privilege I value.The path to building trust, living with purpose, and finding profound meaning is one we embark upon collectively. As an accomplished executive, I now provide practical and strategic support tailored to unique needs as a consultant. My services encompass a broad spectrum, from personalized coaching sessions aimed at unlocking potential to transformative learning and experiential programs designed for individuals and businesses. Whether you're a senior recruiter seeking top talent, an executive in pursuit of coaching, or a company interested in how coaching and quality L&D strategy can shift your business, let’s discuss how I can help guide your success journey. This is my signature story. Message me to explore a collaborative voyage.Check out my book “Twelve Days: A Christmas Exploration”, and my podcast “What’s On Your Bookshelf?”

Denise R. Russo, Ecpc's Current Company Details
IMPACT Group

Impact Group

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Senior Managing Consultant - Leadership Development, Outplacement, and Executive Coaching
Orlando, FL, US
Denise R. Russo, Ecpc Work Experience Details
  • Impact Group
    Senior Managing Consultant - Leadership Development, Outplacement, And Executive Coaching
    Impact Group
    Orlando, Fl, Us
    View
  • Insignia Training Partners, Llc
    Chief Learning Officer, Strategist, Executive Coach, Oe & Leadership Development Expert
    Insignia Training Partners, Llc Jul 2023 - Present
    View
  • School Of Thoughts Publishing, Llc
    Lead Executive Coach, Published Author, Host "What'S On Your Bookshelf?" Podcast
    School Of Thoughts Publishing, Llc Mar 2023 - Present
    Orlando, Fl, Us
    View
  • Sap
    Global Vp Enablement, Readiness & Learner Experience - Customer Success & Services, Lead Exec Coach
    Sap May 2021 - Apr 2023
    Walldorf, Bw, De
    Executive leading global content strategy, architecture, governance, design and delivery. Head of Americas Internal Coaching (ICF Prism Award winner), lead ambassador SAP CSR and Global Sustainability, board advisor to D&I, SAP One Content, and How We Lead (global leadership development initiatives). Responsible for finding linkage between business impact and talent investment across multiple units. The outcome was providing an effective way to allocate resources (content, experiences, and people) where investments yielded the best return. This resulted in revamp of suite-wide models for the E2E Customer Experience beginning with onboarding and cloud release experiences and content with a goal of accelerating the performance and productivity of users, as well as retention and growth of customer accounts. Additionally, we invested in leadership and talent development programs and initiatives with a hypothesis that internal performance and productivity could positively and directly affect the results of customer satisfaction. The CE&X and CSS enablement (team and programs) capabilities that I led revolved around three pillars — content creation, content distribution, and development of the customer-centered business enterprise for SAP.
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  • Sap
    Global Head, Talent & Executive Development - People & Culture (Customer Support), Lead Exec Coach
    Sap Apr 2018 - Jun 2021
    Walldorf, Bw, De
    Customer Support and Engineering Chief Global Enablement Strategist leading a team spanning multiple generations and diversity. Designed, launched, scaled, and expanded comprehensive outcome-based immersive employee-centered programs, global leadership strategy and framework, competencies, and enablement and engagement experiences for leaders at all levels. Designed cohort-style courses combining leadership principles, human behavior, emotional intelligence, and operational requirements. Talent investment strategy was based on the notion that leveraging each individual's greatest talents would have a profound impact on performance, retention, trust, and productivity. We used SuccessFactors 360, Clifton Strengths Finders, The Maxwell Method of DISC, Emotional Intelligence, as some of the tools for growing leaders and teams with a focus on driving business outcomes. Leaders focused on immersive experiences in visioning, maximizing values, leading and motivating others (especially in times of change and crisis (eg: COVID), connecting better with stakeholders and teams, mentoring/sponsoring, coaching cultures, diverse cultural mastery, developing self and others, and more. Business scenarios were linked to learning objectives including immersive experiences designed to challenge leaders to articulate and showcase factors that drove business results and how emerging new or enhanced methods would increase productivity, performance, retention, trust, and customer satisfaction. Additionally, each leader and aspiring leader (including high potential catalyst pools) were paired with certified business coaches focusing on personal and organizational effectiveness. There was significant difference in business results comparing leaders who participated fully and graduated successfully, to those leaders who did not participate or complete the year-long program. In the cohort of Aspiring Leaders, 80% of participants have been promoted to people leadership or senior program roles.
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  • Sap
    Sr. Director Global Programs, Organization Effectiveness,Exec Development (Ariba Support & Services)
    Sap Feb 2018 - Apr 2018
    Walldorf, Bw, De
    Developed and deployed a global leadership development program, change management, and transformation programs tied to measuring effectiveness of performance and talent management strategies. While engagement is listed as a short-term initiative, it was expanded to designing and leading the overall Knowledge COE over SAP-suitewide onboarding, enablement (instructional designers, content experience creators, facilitators, and coaches), and leadership development.
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  • Sap
    Global Senior Director, Strategic Planning & Project Management​; Exec Coach (Sap Successfactors)
    Sap Jun 2013 - Feb 2018
    Walldorf, Bw, De
    Led worldwide projects, programs, people and processes including acquisitions, reorganizations, and collaborations across board areas.
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  • Sap
    Global Head, Customer Experience Management (Sap Successfactors)
    Sap Jun 2011 - Jun 2013
    Walldorf, Bw, De
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  • Sap
    Sr. Manager Global Customer Success, Hr Strategic Accounts Consultant (Successfactors)
    Sap Jun 2008 - Jun 2011
    Walldorf, Bw, De
    Consulted high-performing workforces on full HXM implementation.
    View
  • North Highland
    Senior Leadership And Hxm Consultant (Truebridge Resources Contract)
    North Highland May 2008 - Jul 2008
    Atlanta, Ga, Us
    Senior HR Consultant for North Highland HR consulting firm focusing on LMS and career development initiatives, performance-based metrics and management, executive coaching, talent pipelines and succession management, on-boarding, customer service and customer relationship management, role definitions and competency mapping.
    View
  • Airtran Airways
    Sr. Manager, Learning, Talent Management, Executive & Organizational Development
    Airtran Airways Mar 2004 - Apr 2008
    Orlando, Florida, Us
    Led and managed company-wide, national leadership and organizational development projects, people, and programs.
    View
  • Universal Orlando
    Vip Tour Guide/Events Coordinator And Seasonal Vacation Planner
    Universal Orlando 1992 - 2003
    Orlando, Florida, Us
    Note - I worked for Universal over the period of 11 years but in the following increments:1992-1994: VIP tours for Universal and Nickelodeon, production assistant for Guts, Guts II, Legends of the Hidden Temple, Family Double Dare, and other individual shoots. Assisted in the coordination of a summer concert series featuring Celine Dion and Jon Secada, as well as coordinated in-park parades for school marching bands. Also was the stage manager, host, and referee for the 1996-7: Nickelodeon Live at Whitewater show series in Atlanta GA in partnership with Six Flags over Georgia. 2002-3: Seasonal Vacation Planner and VIP tours (this was in conjunction with my Masters thesis and internships)
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  • Planet Hollywood International
    Director Sales, Marketing, Pr, Events
    Planet Hollywood International May 1999 - Oct 2001
    Lake Buena Vista, Florida, Us
    Formulated all sales/marketing strategic planning, internal/external promotions, events, celebrity appearances and sponsorships, designing and tracking ads, increasing sales, and identifying/implementing change opportunities to drive traffic and revenue. PH closed after 9/11.
    View
  • Pallotta Teamworks
    National Crew Director
    Pallotta Teamworks Jan 1997 - May 1999
    Us
    Recruited, trained and supervised national and regional event directors, local managers and crew members per event in 7 cities. Orchestrated strategy development, multimillion dollar budgets, raising $150 million for breast cancer.
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  • School Of Thoughts
    Concert Producer - The Tabernacle And House Of Blues
    School Of Thoughts 1996 - 1997
    Orlando, Fl, Us
    Coordinated events and concerts for a variety of clients included 1996 Olympics, Tyler Perry, Dave Matthews Band, LL Cool J, Grace Jones, Outkast, Usher, just to name a VERY few. This role was the catalyst for me to thrive in a successful freelance career in stage management, festival production, concert coordination, talent management, tour management, and event consultation for 20+ years.
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  • The Recording Academy
    Assistant Director
    The Recording Academy 1993 - 1995
    Santa Monica, California, Us
    Coordinated all live local and regional events and concerts.
    View

Denise R. Russo, Ecpc Skills

Program Management Team Leadership Leadership Development Organizational Development Account Management Change Management Strategic Planning Team Building Event Planning Social Networking Customer Service Event Management Social Media Team Management Public Relations Business Planning Operations Management Mentoring Vendor Management Logistics Microsoft Office Business Analysis Contract Negotiation Hris Teamwork Business Strategy Outlook Business Intelligence Xml Kaizen Event Conceptualization Knowledge Management Non Profits Operations Sponsorship Management Concert Production Sponsorship Procurement Logistical Coordination Business Management Customer Relations Documentation Hiring Hospitality Innovation Key Account Management Kpi User Experience Talent Buying Field Producing Developing Budgets

Denise R. Russo, Ecpc Education Details

  • The George Washington University School Of Business
    The George Washington University School Of Business
    Tourism Events Sports Marketing (Msthem)
  • University Of Florida
    University Of Florida
    Music Education

Frequently Asked Questions about Denise R. Russo, Ecpc

What company does Denise R. Russo, Ecpc work for?

Denise R. Russo, Ecpc works for Impact Group

What is Denise R. Russo, Ecpc's role at the current company?

Denise R. Russo, Ecpc's current role is Senior Managing Consultant - Leadership Development, Outplacement, and Executive Coaching.

What is Denise R. Russo, Ecpc's email address?

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What schools did Denise R. Russo, Ecpc attend?

Denise R. Russo, Ecpc attended The George Washington University School Of Business, University Of Florida.

What are some of Denise R. Russo, Ecpc's interests?

Denise R. Russo, Ecpc has interest in Children, Leadership Training, Environment, Poverty Alleviation, Science And Technology, Music, Disaster And Humanitarian Relief, Business Execution, Human Rights, Golf.

What skills is Denise R. Russo, Ecpc known for?

Denise R. Russo, Ecpc has skills like Program Management, Team Leadership, Leadership Development, Organizational Development, Account Management, Change Management, Strategic Planning, Team Building, Event Planning, Social Networking, Customer Service, Event Management.

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