Denise Saetti Baraldi Email & Phone Number

Dublin, County Dublin, Ireland

• Lead the Claims and Core Processing Departments for Intesa Sanpaolo Life, managing 21 agents, 3 SMEs, and 2 Team Leads.
• Achieve key operational metrics, including Service Level, Quality, Productivity, and Efficiency targets.
• Execute Corrective Action Plans to address performance gaps.
• Oversee recruitment, conducting interviews, and making hiring decisions.
• Foster a positive communication environment between Intesa and Covalen, as well as within the Covalen team.
• Produce monthly reports and invoices.

Dublin, County Dublin, Ireland

• Handle new client inquiries and identify opportunities for continuous improvement.
• Oversee team and individual performance, offering constructive feedback and identifying growth opportunities.
• Prepare and coordinate daily workloads and work allocation.
• Provide comprehensive training to team members, both initially and ongoing.
• Coach and motivate the team to ensure high engagement, development, and achievement of KPI targets.

Dublino, Irlanda

- Provide technical support on insurance related queries from clients.- Reporting and monitoring of client's insurance policies.- Performing daily processes on the lifecycle of the insurance policies.

Dublino, Irlanda

Providing Customer Service Support in the insurance financial services sectorMy job is focused on:- Providing products information to the customers.- Claims, policy liquidation and related documentation control.- Troubleshooting system, solving issues and escalation of business processes.

Italy And Ireland

- Formatted text and generated graphics elements for Social media posts, newsletters, brochures, banners and signs.- Generated computer graphics and page-layout software, graphic elements and photography.- Met the customers to present mockups and collect information for adjustments.- Developed design deliverables that elevated, differentiated and.

County Dublin, Ireland

- Suggesting additional items to customers to increase restaurant sales.- Maintaining knowledge of current menu items, garnishes, ingredients, and preparation methods.- Delivering service by greeting and serving customers in a timely and friendly manner.

County Dublin, Ireland

- Waitress, Barista, Chef.- Suggesting additional items to customers to increase restaurant sales.- Maintaining knowledge of current menu items, garnishes, ingredients, and preparation methods.- Delivering service by greeting and serving customers in a timely and friendly manner.- Opens or closes coffee shop.- Maintaining time-keeping, temperature logs.

Switzerland And Italy

- Promoter for Regal box and Jean Paul Roble wine. - Demonstrating and providing information on promoted products/services.- Creating a positive image and lead consumers to use it.- Distributing product samples, brochures, flyers etc. to source new sales opportunities.- Identifying interest and understanding customer needs and requirements.- Setting up.

San Matteo Della Decima, Italy

- Planning colour- charts for the season's collection- Development and organization of clothes patterns using Photoshop- Covered all visual design aspects of a project, focusing on details such as images sizes and font selection.

Urbino, Italia

- Distributing product samples, brochures, flyers etc. to source new sales opportunities.- Formatted text and graphics for blog posts, newsletters and other materials.

Carpi, Italia

- Completed a internship in a professional photography studio.- Took part in all steps of visual projects, from clients information collection to post production activity.- Enhanced photography skills by providing high quality images for private events.- Post production images optimization using Photoshop.

Carpi, Italia

intern scholastic job

Professional Diploma, Digital Marketing

Activities and Societies: Digital Marketing Strategy, SEO, SEM, Social media, Email Marketing and CRM, Content Creation

Digital Marketing

Graphic And Printing Equipment Operator, General Production

Activities and Societies: Illustration | Typograpy | Serigraphy | Lithography | Engraving techniques | Photography | Informatic | Social.

Diploma, Design And Visual Communications, General

Activities and Societies: 2005- 2009: actress in the school theater companyHigh School of Art Adolfo Venturi

Reiki 1 Pratictioner

holistic therapies, reiki history and healing

Reiki 2