Director of Customer Success - Marketing & OperationsBest Custom Homes is a high-end custom home building and remodeling company serving clients in Evergreen and throughout the Front Range. Our promise is to: invest in people, partner with transparency, build with integrity, commit to excellence, and never stop improving.- Create and execute a comprehensive marketing strategy to continually generate new business- Manage all social media platforms on a regular basis- Regularly manage and update website, including Google and Yelp reviews- Initiate, plan, and produce multiple unique events throughout the year for marketing and customer appreciation- Oversee client services, handling new leads from contact to contract- Continually improve business processes to contribute to value-driven customer success- Serve as the community representative at outside events and organizationsKey attributes and accomplishments:• Nominated to the Evergreen Chamber Mountain Women in Business Hall of Fame, 2023• Customer service driven and hospitality minded positive influencer• Possess strong business insight with the ability to learn, embrace, educate, and communicate• Resourceful, with the ability to quickly adapt to changing processes and technologies• Independent worker and decision-maker, with a strong commitment to the team and company vision • A relationship-builder with the ability to generate and maintain positive, effective relationships with prospects, customers, vendors, co-workers, and community/professional contacts• An independent self-starter with a strong work ethic• Exceptionally organized and detail-oriented with excellent time management skills

Director of Customer Success - Marketing & OperationsFlowTheory is a hybrid model co-working space in Evergreen, Colorado. Our mission is to: provide an environment that inspires startups, independent professionals, and non-profits to get more done. We are proud of our local community and want to provide a place for our members to accomplish great things!- Oversee daily operations - Provide client services to members, guests, and prospective members- Regularly evaluate pricing strategies and pivot based on local competitors and industry standards- Serve as representative to the community at outside organizations and events- Manage all social media platforms and all marketing efforts- Update and maintain website, including Google and Yelp reviews- Regularly exceed financial and occupancy goals; scaled membership by 82% in first 9 months through marketing expansion and increased customer acquisition and retention- Create and produce quarterly events for members and community members for marketing and customer appreciationKey attributes and accomplishments:• Nominated for the Evergreen Chamber Sparkle & Shine New Business of the Year Award, 2023• Nominated to the Evergreen Chamber Mountain Women in Business Hall of Fame, 2023• Customer service driven and hospitality minded positive influencer• Possess strong business insight with the ability to learn, embrace, educate, and communicate• Resourceful, with the ability to quickly adapt to changing processes and technologies• Independent worker and decision-maker, with a strong commitment to the team and company vision • A relationship-builder with the ability to generate and maintain positive, effective relationships with prospects, customers, vendors, co-workers, and community/professional contacts• An independent self-starter with a strong work ethic• Exceptionally organized and detail-oriented with excellent time management skills

Event Operations Manager / VIP Experience Thunder Valley Motocross Park was founded in June, 1999. The AMA Pro Motocross National has been hosted every year at Thunder Valley since their first event in June, 2005. As the event operations manager, I assist the Owner/CEO with general operations, promotion, and event production and management for multiple local and national events: A. Coordinate multiple event management details for annual AMA Pro Motocross National Race (25,000+ attendees): - attend annual National Promoters Meeting with top executives; television producers; and promoters from entire series - collaborate with and direct key race committee leaders in pre-event planning and delegation of assignments - arrange travel and lodging logistics for corporate executives - oversee promotional activities and marketing campaigns - strategic marketing planning with the social media manager - manage pre-event comp ticket distribution - book performers and Grand Marshal and make all necessary arrangements - coordinate details, such as: hiring food trucks; training staff for general admission bars; procuring and distributing alcohol and other catering services - plan and execute all details for private hospitality tents; including contract creation and value-based fee generation, catering, alcohol, and promotional itemsB. Produce, facilitate, and progressively improve 'VIP Experience' for more than 900 VIP spectators for annual AMA Pro Motocross National Race, including: - hire, train, and manage VIP staff for successful event - coordinate with vendors and caterers - oversee VIP budget; ensuring a profitable and cost-effective event - troubleshoot and quickly resolve all event details associated with the VIP experience - grew attendance from 450 to 900 VIP spectatorsAssist with event management and coordination for annual Rugged Maniac 5K mud obstacle races (6,000+ attendees)

ARC Operations ManagerGenesee is a community of 885 homes incorporated on 1,200 acres of open space and forest land, including 12 miles of hiking trails, in the foothills of Golden, Colorado.Amenities include three clubhouses, one playground, two outdoor pools, four tennis courts, a well-equipped fitness center, and two pickle ball courts. The Genesee Foundation is a self-managed homeowners association with nine on-site management staff dedicated to supporting operational activities, architectural standards, and special events to enhance, preserve, and protect the Genesee community. Our mission is: Building Community, Delivering Excellence. As an integral part of a collaborative team, I worked directly with the Community Manager assisting with all operations to oversee the successful management of the Genesee community.• Assist the Community Manager with all operations including multiple special events • Oversee the daily operations for the Architectural Review Committee (ARC)• Coordinate and facilitate the bi-weekly virtual ARC meeting with committee members, homeowners, and residents • Keep thorough records for all ARC approved projects and follow-up on completion• Manage all aspects of covenant compliance• Collaborated with team in a multi-session brainstorming event to create mission statement for the Genesee Foundation

Business ConsultantPeak Cowork offers professional business services in North Evergreen. We offer a business environment with a mountain flair, where you can be productive and network with other business professionals.Yearlong consultant to start-up coworking center prior to opening and during first few months of operation. Provided training, guidance, and advice to owner and new Community Manager on: - business model - branding and unique identity - marketing plan - management and operations - office and floor plan layout - competitive pricing strategies

Business Center ManagerFounded in 2003, Office Evolution provides resources from private offices to shared workspaces for productivity, innovation, and connection. With more than 70 locations nationwide, we offer sole proprietors and small businesses real business solutions throughout the US. As the sole manager of the Golden business center, I was responsible for all sales and daily operations for 32 offices, 4 conference rooms, and 135+ member accounts as the representative of Office Evolution to clients and visitors. I partnered with entrepreneurs, remote workers, and small business owners (primarily attorneys, financial planners, CPAs, and commercial real estate developers) to identify solutions to help them be successful.Accomplishments:• Top nationwide sales producer, July 2020, August 2021, and September 2021 (out of a field of 75 locations)• Nominated for nationwide Business Center Manager of the Year, August 2020• Selected to deliver an organization-wide presentation on Authenticity, November 2020• $500,000 annual revenue generated at my business center location• Regularly received positive reviews on Google business page and website• Served as trainer and coach to onboard new business center managers • Collaborated in a small leadership cohort to produce a corporate brand book • Proficient in managing memberships with CRM platforms NetSuite and Yardi Kube; and sales-tracking with HubSpot• Management of all social media platforms• Oversaw major renovation and remodel to add 11 new private offices and expand co-working space (January - May, 2021)

Community Special Event Coordinator / Office Manager for Park Operations DepartmentThe Evergreen Park & Recreation District was authorized in January 1969 by a vote of the residents of the area. At that time, the stated purpose of the District was to provide recreational opportunities to its residents and construct a community center with a swimming pool. The revised mission of the Evergreen Park & Recreation District is to improve the quality of life of the Evergreen community by providing a wide range of excellent, financially responsible park and recreation amenities and programs while maintaining and enhancing the area's mountain character.As the Special Event Coordinator, I was responsible for coordinating large community events, festivals, sports tournaments, company retreats, and other private events held at Evergreen area parks and fields. • Primary point of contact for vendors and promoters of outside events, including facilitating meetings with clients, supervisors, and staff to plan for successful event management• Key in creating and negotiating contracts and park permits• Boosted revenue by 36% over the anticipated budget in 2018 and subsequently increased revenue by 58% in 2019.As the Office Manager and administrative assistant to the Park Operations Manager, I was responsible for overseeing all daily operations: budgeting, marketing, ADP payroll, monthly financial reports, payment collection, and coordinating with the Human Resources director for the entire Parks staff - on-boarding, training, benefits, and performance management. • Additionally, I served as the Facility Coordinator for the Evergreen Lake House - responsible for overseeing general facility operations; training and supervising ticket sales and skate rental staff; and providing support to Lake House management staff

Member Services Staff Manager for two Recreation CentersAs the Member Services Manager, I was responsible for building a team of 20+ staff to provide exceptional customer experience for community members and guests for two recreation centers.• Cultivated a positive, proactive, and engaged Member Services team (ranging from college-age through seniors) • Managed and increased the effectiveness and efficiency of staff operations through training and team-building; annually revising the staff handbook; providing annual performance management and coaching to staff• Facilitated organization-wide professional development workshops and motivational training sessions for staff throughout the entire organization (on-site and off-site) for improved employee engagement• Collaborated with all departmental supervisory staff to coordinate the marketing of all activities and programs as well as facility usage scheduling• Served as the central point of contact for all program and activity inquiries and registrations; recognized as organization expert for all Active-Net (membership management platform) questions/issues• Managed and expanded the Workplace Wellness program for Evergreen Community businesses by 37%• Oversaw general facility operations for two recreation centers, including: recruiting, hiring, and supervision of member services staff and custodial crew; facility rentals and special events; staff scheduling and ADP payroll; coordination with the Human Resources Director for on-boarding, training, benefits, and performance management • Created and managed budget for Member Services Department; prepared monthly financial, facility usage, and operational reports; key in collection of past due accounts• Assisted with updating website and other marketing tools• Key in training all new staff on CRM platform ActiveNet• Served as EPRD representative for job fairs at colleges and within the community to recruit new staff members

Enhancing property values and creating quality of life through recreation, community events and leadership...The Highlands Ranch Community Association (HRCA) is a nationally award-winning nonprofit organization for 30,550 home owners in Highlands Ranch. The HRCA maintains four state-of-the-art recreation centers, provides architectural control and covenant enforcement, programs, fitness, sports and educational opportunities, manages the Backcountry Wilderness Area, and hosts over 100 community events annually.As the Assistant Facility Supervisor for the Southridge Recreation Center, I was responsible for overseeing the daily operations for the largest recreation center in Highlands Ranch • Hired, supervised, and trained Southridge Recreation Center Registration Staff, Member Services Staff, Gym and Weight Room attendants, and Custodial Staff • Oversaw daily operations for all departments, including: a fitness center and track, two gymnasiums, four pools, five tennis courts, and all special events in the 325-person capacity Wildcat Mountain Auditorium • Managed general facility operations, including: facility rentals and special events, staff scheduling and payroll, human resources, facility maintenance, and member and guest services • Served as central point of contact for all program and activity inquiries and registrations

As the Assistant Fitness Director, I was responsible for managing the Personal Training Department • Developed and supervised Personal Training Department - hired, managed, and coached over 20 personal trainers for four recreation centers and managed the trainer/client matching process • Administered staff scheduling and payroll for entire fitness department (50+ staff)• Oversaw special events including, trail races, awards banquets, and weight loss challenges

Wellness Director – Managed personal training department and wellness / weight loss programsCoordinator for the Colorado Fitness Therapy Network (CFTN)Director of the Lifestyle Exercise and Nutrition Program (LEAN)

Supervised Registration Desk staff and coordinated marketing efforts with all Program DirectorsConducted monthly New Member orientation presentations Coordinated all arrangements for semi-annual Member Appreciation events