Denise S. Email & Phone Number

Luxembourg

Luxembourg, Luxembourg

- Entrusted with Media Planning & Media Relations (Articles, Speaking Opportunities, PR, relationships with magazines)​;- Acted as Project Manager for the launch and the implementation of Corporate Social Responsibility & Sustainability initiatives (THSN - The Human Safety Net Program) within the Generali companies Luxembourg perimeter;- Implemented a.

Luxembourg

In charge of all Marketing, Events and Communications related projects.- Roll out global marketing and communications initiatives and ensure alignment with GEB's regional offices across the world- Coordinate digital marketing campaigns to promote brand awareness and/or specific company's products- Plan and organise internal and external events, conferences.

Brussels Area, Belgium

• Develop and execute B2B marketing plans that may include PPC, email campaigns, social media, participation in industry conferences and events, webinars, and website updates. Coordinate internal communication and event.
• SEO/SEA optimization. Website content Update using CMS Drupal
• Contribute to increase lead generation, marketing automation (via Salesforce tool Pardot), content management / distribution and analysis.
• Monitor the online presence, analyse website traffic, traffic sources and set conversion goals.
• Set, measure and report on performance of all digital marketing campaigns.
• Promote Net Promoter Score (NPS) campaigns

Brussels Area, Belgium

• E-commerce manager focused on day-to-day management, strategy, execution, measurement and reporting of the PPC program for former Starwood hotels in Europe, Africa and Middle East. Responsible for:
• 200+ hotels
• €3M campaign budget
• YoY Revenue growth: +31%

Dubai, United Arab Emirates

• Support and drive the online presence of franchise, managed/owned hotels across the Middle East Region through direct response, merchandising and SEM and SEO tactics on a daily basis.
• Working along with Area Manager supporting Dubai and North Emirates hotels
• Develop and manage the B2B and B2C marketing strategy and tactical execution to support awareness and drive revenue to individual hotels
• Support Global Rooms PPC strategy for the ME Region

Cork- Ireland

• Coordinate with marketing teams and agencies specific Paid & Meta Search campaign participation along with the solicitation process.
• Looked after a portfolio of +200 hotels
• Supported divisional reporting dashboard, budget monitor and prepare monthly reports
• Assisted and coordinated digital marketing projects to help boost revenue for the Division
• Managed activities related to both projects and daily communication delivery
• Monitored budget and R:E in line with revenue objectives

Cork - Ireland

• Support the invoicing process, budget monitor and prepare monthly reports
• Responsible for audits and check of our products to ensure constant quality and availability
• Keep a close eye on competitors and produce a monthly report highlighting news and updates
• Working with our partner WebCanada for the launch and support of new Independent Restaurant and Property sites (content, functionality, appearance)

Cork- Ireland

Provide complete support relative to Starwood Preferred Guest performance. Responsible for tracking, monitoring, assisting with training and being an SPG ambassador for our hotels through effective communication and support.

Cork - Ireland

• Proactively sell and provide information on all Starwood brands/properties with specific emphasis on sales and service to the guest according to the guidelines, policies and procedures
• Focus on the customer’s needs and act consequently to obtain a better conversion rate
• Empathise with the guest and act as Customer Service Representative

London, United Kingdom

• Steer the day-to-day operation of the hotel Front Office, and supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service. Assign.
• Perform reviews of daily arrivals, identify potential problems with rooms’ activity and take appropriate action
• Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift
• Take personal responsibility for correcting customer service problems and represent the hotel as Manager on Duty

London, United Kingdom

• Supervising and leading the reception team, overcoming issues within the department, understanding the needs of colleagues and act consequently
• Organize the shift and collaborate with the managers to keep daily operations smooth
• Provide support, training and assistance to the reception team

London, United Kingdom

• Greet and register incoming guests
• Process guest folios and collect payment
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation
• Maintain efficient and effective flow of information with guests and all internal departments
• Handle additional duties as needed by guests or management

University Of Exeter

• Help to organize & to plan small and big catering events during University’s receptions
• Establish and maintain professional relationships with members of staff and customers
• Improvement of communications and leadership skills

Master Of Science (Ms)

Certificate In Digital Marketing (Level 8)

Erasmus Scholarship

Bachelor'S Degree