Denise Slack Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

Provides policy and procedure expertise service to member-facing employees for operational support related to payments, deposit servicing, plastic card management and digital services to include Internet and Mobile Banking as well as all electronic services offered to members. Makes recommendations to management for potential operational, training, or.

Florida, United States

Responded to inbound calls from members and internal partners regarding bank accounts and services in a regulated call center environment. Completed financial transactions and educated members by recommending appropriate loan, service and retirement products to meet their financial needs. Assisted members with online banking tools and services.

Jacksonville, Florida, United States

Coordinated care for clients requiring the services of a home health aid or certified nursing assistant. Negotiated rates and services between care givers and clients, scheduled caregivers to meet the specific needs of each client. Responded to inbound calls, educated callers on available services, recorded client data and scheduled using Clearcare.

Jacksonville, Florida Area

Assisted brokers in a structured call center environment with policy changes and conversions from over 50 individual term life insurance products. -Reviewed policy and compliance rules to determine eligibility for conversion to whole life policies. -Assisted with forms and coordinated the timely completion of requests.

Ft Wayne, Indiana

Provided personalized service in a structured call center environment for group retirement plan participants, administrators, and broker/dealers. Communicated plan rules, reallocated investment funds and initiated loans and distributions.-Designed and facilitated the training, webinars and support tools needed for call center agents to better manage death.

Fleming Island, Florida

Responded to inbound calls from members and internal partners regarding accounts. Performed financial transactions and guided members by recommending loan, service and retirement products to meet their financial needs. -Participated in focus groups designed to improve the customer experience.-Met and exceeded performance goals and quotas.

Jacksonville, Florida, United States

Developed, implemented, facilitated, and monitored training programs to meet the diverse learning needs of staff. Ensured logistical support, course delivery, evaluation, and process measurements were managed to client expectations.-Facilitated customer service training in classroom and WebEx environments to train new and existing employees to perform.

Jacksonville, Florida, United States

Audited customer service correspondence for accuracy and adherence to strict government regulations and corporate guidelines. -Reviewed documentation and analyzed the application of training materials- Provided improvement recommendations to associates, training and management.- Coached associates to performance excellence.-Represented my business unit on.