Focused on the end-to-end life-cycle of messaging services (plan, design, build, run, inspect and adapt) and related technologies globally. Main architect and analyst for Honeywell MS Exchange environment and Subject Matter Expert for all attributes of messaging work stream. Define the priorities and drive the continuous improvement and evolution of messaging services. Responsible for the contemporary design of messaging services with close focus on automation and enabling self-service.• Participate and Drive Strategy, Design and Operate & Maintain responsibilities for Messaging services with close alignment to Honeywell Business Strategy.• Participate and own key Messaging projects as an owner and SME.• Help to implement Advanced Malicious email protection on the top of default Messaging environment.• Own and drive Automation and Self-Service enablement.• Help to develop and maintain next-generation Metrics and KPIs for service. • Guide and collaborate with internal and external IT experts as a senior/lead SME. • Participate in Problem Management and Escalations. • Drive effective continuous improvement. • Support Messaging Mergers & Acquisitions projects.

Responsible for engineering collaboration, conferencing, and communication services with a strong commitment to deliver scalable technical solutions for enterprise operations. Support and deliver a full range of collaboration services to business users, departments and operations . Work with internal IT teams, business leaders, and vendors to drive out the next strategy and road map for Collaboration related technologies. Work with Solution Architecture and Information Security teams to ensure Collaboration applications meet infrastructure and security requirements. • Provides in depth technical expertise for Collaboration, conferencing, and communication applications technologies using a strategic approach to deliver services to business department and operations. • Performs design work related to integrating Lync, Exchange, and Active Directory with Collaboration, conferencing, and communication services by working with internal IT teams, security policies, and vendors for system upgrades and additional services• Serve as subject matter expert and technical lead for projects for delivering sustainable solutions related to core collaboration applications• Leads discovery efforts to create strategic roadmap for future collaboration services• Partner with VoIP Engineer, architecture team and business resource managers for technical and business requirement.• Recommends and implements best practices for performance monitoring and operational support• Use technology to increase efficiencies and effectiveness by introducing capabilities to new and existing applications to improve services• Creates processes and identify tools to manage and administer the operations of Collaboration and related services for efficient operational support• Ability to identify solutions, solve problem and improve processes and services by utilizing knowledge of internal business operations and best practices.

My current project is a Lotus Notes to O365 email migration. I joined the project mid-stream, but ramped up quickly. • Worked as part of the Messaging team performing Lotus Notes / Domino to O365 mail migration.• Responsible for resolving escalated and high severity issues during transition from Lotus Notes to O365.• Assist users with Outlook issues and provide support and technical documentation• Create shared mailboxes, distribution groups and resource mailboxes• License migrated mailboxes• Review AD environment for mailbox issues related to proxy addresses and other AD attributes• Review Notes accounts to confirm correct settings• Developed user training materials for shared mailboxes and managing distribution groups and updated training for configuring Outlook and Lync on PCs and Macs and configuring email on mobile devices• Researched and found scripts to update and fix distribution groups created incorrectly by Quest tool

• Worked as part of the Technical Infrastructure team that supports Ally Bank• Provided Tier 3 support for end users• Responsible for resolving escalated and high severity issues during enterprise network reorganization / separation – resolve issues related to DNS server changes; created SMTP route on Ironport to resolve routing issues; created Ocwen1 remote domain to never use rich text format when sending email to ocwen1 recipients to resolve winmail.dat issue; changed Ocwen mail contact target address to @ocwen1.com for affected users, created documentation for making the change and shared with Messaging team• Verified Exchange 2010 autodiscover is properly configured• Enabled OWA silent cross-site redirection in the event of a datacenter failover• Resolved OAB download issue by working with F5 team to remove caching for oab.xml in F5 configuration• Used Cisco Ironport to create process of sending/receiving encrypted messages for a specific mailbox• Implemented Kerberos• Implemented Microsoft best practices tweaks and patches for Exchange 2010 on-premise environment

• Worked as part of the Commercial Technical Support (CTS) team that supports all of Microsoft’s Premier and US Nat customers. • Responsible for resolving escalated and high severity issues for the above mentioned environments, as well as maintaining high SLA Targets for E-mail availability with the focus to ensure prompt restoration of service for all affected Exchange services. • Focused on client connectivity, including Activesync, Autodiscover, Availability, CAS arrays, ECP, EWS, Network Load Balancers, Mail Routing, OAB, Outlook Anywhere, OWA. • Collaborated with internal teams (Directory Services, Networking, Outlook, ISA/TMG) for seamless issue resolution.• Published documentation within Microsoft’s internal knowledge base, publicly released KBs and actively contributed to the development of scripts to assist in troubleshooting Exchange issues. • Fostered positive customer relationships and built customer loyalty with Microsoft, while effectively managing challenging situations.• Demonstrated strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management.• Demonstrated leadership through personal responsibility, accountability, and teamwork.• Acted as a technical focal point in cooperative relationships with other companies to troubleshoot and resolve customer issues.• Managed critical cases involving production-down situations and diverse audiences.• Responsive to customer needs, both within and outside of normal business hours in some situations, or as part of an on-call rotation.• Maintained strong working knowledge of released products, took ownership for product improvement, and participated in pre-release activities and BETA programs.• Responded to newsgroups and contributed to proactive knowledge transfer with frontline engineers and new hires.

• Worked as part of the Network Engineer team; supported 200 servers, 650+ users and 2 remote offices• Supported Messaging environment including Exchange, BES, ActiveSync, Messageone EMS and antispam.• Provided Tier 3 support for user/workstation issues escalated by Help Desk Analysts.• Designed and installed Symantec Enterprise Vault Email Archiving for Exchange 2003 enterprise.• Migrated existing EAS Zantaz email archives to Enterprise Vault.• Migrated Exchange 2000 to Exchange 2003; performed required schema updates.• Planned and installed Exchange 2010 with Windows Network Load Balancer.• Researched and implemented monthly Microsoft security patches on all servers. • Performed restores for all supported Exchange environments per user requests.• Troubleshooting Exchange Server : Database Dismounts, Database Recovery, Log purging, Database Backups, Mailbox recovery, Public Folder issues, Replication.• Day to day Exchange tasks: Mailbox moves, Scheduled Patching and Maintenance, Change Control Requests, Queue monitoring, Backup monitoring, Drive space monitoring to avoid DB dismounts, Message tracking.• Maintained Active Directory, DNS and Group Policy• Archived terminated employees accounts• Provided Tier 3 on-call networking support

• Supported 13 servers, 125 users and 2 remote offices.• Performed monthly server maintenance and installed security patches.• Migrated network from Novell to Windows 2000.• Maintained users in Active Directory and Exchange.• Developed curriculum and provided end user training on applications including Microsoft Word and Excel, and Facsys fax software.• Wrote Disaster Recovery Plan and IT Services Manual.• Hired and managed help desk staff.

• Managed network environment of 9 servers, 50 users/workstations and remote VPN users.• Managed, published applications and assigned permissions to appropriate users over the Citrix environment.• Traveled to client locations to install / upgrade networks and provide Citrix support.• Created thorough documentation of client processes.• Implemented corporate antispam software.• Installed and maintained Software Update Services to approve and install Microsoft security updates for corporate workstations.• Oversaw the overall functionality, security, implementation, and troubleshooting of the network, as well as user access to applications and network shares.• Provided Level 2 help desk support for clients.

• Assisted users with PC and network problems.• Used remote access software to resolve desktop issues.• Purged print jobs, reset network password, created Outlook profiles, setup network printers.• Repaired PCs and upgraded hardware and software.