Denise Spear Email & Phone Number

Brentwood, Tn, Us

Greater Nashville Area, Tn

• Developed new process for and maintain sales performance discipline records for region• Produce various sales tracking reports• Coordinate and manage claims reduction project for region• Oversight of sales clerical team for region• Responsible for requisition creation for hiring company-wide, which involved identifying and inputting accurate job codes, salaries, titles (600+ titles), and cost centers influenced by multiple union contracts and over 80 locations• Partnered with talent acquisition transformation team to help redesign hiring process, end to end, for more efficient and accurate onboarding of new employees

Brentwood, Tn

• Evaluated and improved processes for paperwork flow and query resolution• Managed clerical staff of 8-10• Served on committee for developing new market assignment guidelines • Helped develop sales referral program / process for pilot markets and responsible for tracking results• Supported general manager and sales managers with sales tracking/analysis, sales reporting, lead generation and query resolution• Executed on performance discipline plan for sales reps in my markets

Greater Nashville Area, Tn

• Key role on the call tracking mechanization project team from early development through implementation; designed to increase sales efficiency and accuracy, through mechanization and re-engineering of process• Project manager for advertiser campaign performance mechanization project, contributing from concept to design and implementation, designed to streamline process for sales reps by re-engineering process and mechanizing manual processes• Developed and expanded training curriculum for sales strategies, processes and software systems• Conducted training for administrative to 2nd level management sales staff on strategies, processes and systems• Conducted analysis of sales and performance data to identify trends and measure affect of sales strategy implementation• Coached and developed key staff in all offices for increased accuracy and efficiencies• Managed clerical team that performed data entry and auditing for performance programs in local offices• Worked with customers and sales staff on strategies and tactics to maximize their monthly traffic and leads• Helped redesign advertising performance dashboard / system as part of a team• Coached and developed key staff in my department, with a focus on process and quality improvement• Maintained, monitored and analyzed the advertising performance data of advertisers• Conducted training with sales reps on process• Coordinated projects and managed workflow among administrative staff (best practices that were adopted in markets across the company)

Brentwood, Tn

New Business Cold CallingServicing Existing Advertiser Client AccountsRecommending Comprehensive, Effective Advertising Campaigns

Greater Nashville Area, Tn

Auto, Home and Life Insurance Policies

Clarksville, Tennessee Area

• Developed process and supervised piece-work and traditional payroll functions and billing• Managed office, field and supervisory staff of 45+ employees• Responsible for personnel issues, work quality and contract fulfillment for all staff• Responsible for maintaining and cultivating relationship with the company who held our contract• Monitored and wrote quality assurance and safety programs• Played an integral role in starting a new branch office in Clarksville, TN