Denise Speetzen Email & Phone Number

Las Vegas, Nv, Us

Atlanta Metropolitan Area

• Performs onsite visits to client properties to conduct site surveys to understand the customer’s operational workflow; Discusses goals with clients, collects data, customizes features, defines objectives, and create relevant training sessions • Travel to customer sites to install, setup and configure the customized solution• Works remotely through online platforms to complete assigned work for clients, and pre onsite configurations• Performs onsite implementation of the Point of… Show more • Performs onsite visits to client properties to conduct site surveys to understand the customer’s operational workflow; Discusses goals with clients, collects data, customizes features, defines objectives, and create relevant training sessions • Travel to customer sites to install, setup and configure the customized solution• Works remotely through online platforms to complete assigned work for clients, and pre onsite configurations• Performs onsite implementation of the Point of Sales System while primarily operating as a lead during an installation with emphasis on relationship building and partnerships• Consult with Project Manager/ Project team regarding operational considerations and configuration of systems to support customers satisfaction• Configure and QA system configuration to maximize efficiency and provide operational consistency • Coordinates with various internal technical teams such as Product team/ Customer Support Team / Development Team etc.• Reports accurate project status and acts proactively to achieve the project goals• Prepare training schedules and conduct training sessions both onsite and remotely • Go Live support, and monitor operations by providing end user assistance: IE Live Support• Develop detailed training classes and training materials for other team members on how to train, and basics of our software to encourage a consistent level of expertise throughout the team, ultimately creating higher client satisfaction• Assisted in creation of Implementation Support team, focused specifically on installer support for ongoing implementation projects Show less