Denise Tan Email & Phone Number

Singapore

Singapore

- Managed high-touch client portfolio of USD$250K comprising of 35+ C-Suite and Senior Executives to optimize their digital presence through activating social media and creating bespoke, industry-specific content, and analyzing and reporting social media growth and opportunities- Maintained client retention rate of over 93% whilst managing full client.

Singapore

- Increased account revenue by 100% whilst acting as client success lead for key enterprise accounts- Transitioned to APAC team and conducted knowledge transfer of processes from US team to APAC, fostering greater cohesion between regional teams- Worked cross-culturally with clients across Asia & Australia by applying and integrating experiences in the US

New York City Metropolitan Area

- Managed a team of 4 Client Success Managers and provided oversight and mentorshipInterviewed potential candidates for the CSM role, provided input on their viability, and subsequently led training sessions for new hires and existing employees- Worked closely with Director of Client Success to identify accounts with high risk of churn, develop strategy to.

New York City Metropolitan Area

- Facilitated transition to a new internal platform and processes; while managing full suite of high touch clients- Achieved Q2 2020 “High Flyer” Award in recognition of high performance

Greater New York City Area

• Conferenced with students across various disciplines and language backgrounds to refine their academic essays, applications, personal statements, and resumes
• Provided detailed online feedback on students’ drafts by offering suggestions or clarifying questions to improve their structure or intended meaning
• Received training and mentoring on effective writing and mentoring practices for students of varying linguistic abilities and language backgrounds

Singapore

• Ensured internal consistency of clinical databases by corresponding with local and overseas sites to ensure data was standardized and managed for future analysis
• Established and maintained relationships with patients and caregivers in longitudinal studies to verify patients’ adherence to study protocol
• Obtained educational certification on research ethics and IRB regulatory protocols
• Observed process of consent, clinical tests, and memory tests

Greater New York City Area

• Conducted genotyping of animals with PCR analysis to aid in streamlining of future study experimentation and breeding
• Assisted in the management of mice colonies and data collection of new litters from breeding pairs

Singapore

• Conducted fundamental neuroimaging preprocessing for further analysis of hippocampal volume using Freesurfer
• Conducted literature review on existing sleep studies to ensure the consistency and validity of current research projects

Singapore

• Assisted Sales and Financial Teams in preparing and reviewing sales invoices and credit statements
• Contacted clients periodically as part of the accounts receivable process
• Coordinated logistics and inventory levels to ensure streamlining of delivered goods

Bachelor Of Science - Bs, Neuroscience

Bachelor Of Arts - Ba, Psychology