Denise Tan Email & Phone Number

Singapore

Singapore

- Managed high-touch client portfolio of USD$250K comprising of 35+ C-Suite and Senior Executives to optimize their digital presence through activating social media and creating bespoke, industry-specific content, and analyzing and reporting social media growth and opportunities- Maintained client retention rate of over 93% whilst managing full client lifecycle, from onboarding to upselling & renewal- Coordinated freelance writing teams to achieve full alignment with client expectations and content campaigns- Achieved over 95% user adoption and usage rate of proprietary SaaS technology by analyzing enterprise customer base and implementing initiatives to boost customer health and capture opportunities for growth- Partnered with leadership to identify areas of improvement and gaps in internal processes and implemented initiatives to boost engagement and productivity

Singapore

- Increased account revenue by 100% whilst acting as client success lead for key enterprise accounts- Transitioned to APAC team and conducted knowledge transfer of processes from US team to APAC, fostering greater cohesion between regional teams- Worked cross-culturally with clients across Asia & Australia by applying and integrating experiences in the US

New York City Metropolitan Area

- Managed a team of 4 Client Success Managers and provided oversight and mentorshipInterviewed potential candidates for the CSM role, provided input on their viability, and subsequently led training sessions for new hires and existing employees- Worked closely with Director of Client Success to identify accounts with high risk of churn, develop strategy to retain clients, and resolve contractual disputes

New York City Metropolitan Area

- Facilitated transition to a new internal platform and processes; while managing full suite of high touch clients- Achieved Q2 2020 “High Flyer” Award in recognition of high performance

Greater New York City Area

• Conferenced with students across various disciplines and language backgrounds to refine their academic essays, applications, personal statements, and resumes• Provided detailed online feedback on students’ drafts by offering suggestions or clarifying questions to improve their structure or intended meaning• Received training and mentoring on effective writing and mentoring practices for students of varying linguistic abilities and language backgrounds

Singapore

• Ensured internal consistency of clinical databases by corresponding with local and overseas sites to ensure data was standardized and managed for future analysis• Established and maintained relationships with patients and caregivers in longitudinal studies to verify patients’ adherence to study protocol• Obtained educational certification on research ethics and IRB regulatory protocols• Observed process of consent, clinical tests, and memory tests

Greater New York City Area

• Conducted genotyping of animals with PCR analysis to aid in streamlining of future study experimentation and breeding• Assisted in the management of mice colonies and data collection of new litters from breeding pairs

Singapore

• Conducted fundamental neuroimaging preprocessing for further analysis of hippocampal volume using Freesurfer• Conducted literature review on existing sleep studies to ensure the consistency and validity of current research projects

Singapore

• Assisted Sales and Financial Teams in preparing and reviewing sales invoices and credit statements• Contacted clients periodically as part of the accounts receivable process• Coordinated logistics and inventory levels to ensure streamlining of delivered goods

Bachelor Of Science - Bs, Neuroscience

Bachelor Of Arts - Ba, Psychology