Denise Teo Email & Phone Number

Petaling Jaya, Selangor, Malaysia

- Create and manage email campaign calendars. Set up email campaigns, monitor and schedule email sends, compile and create insightful email reporting.- Plan and execute A/B tests, manage testing calendar, record results, and advise on improvements. - Build and launch multiple segments of email campaigns (TOFU, MOFU, BOFU, nurture).- Build the workflow and structure for automated email campaign drips with the use of Marketing Automation Platforms.- Execute marketing activities ranging from website publishing and maintenance, updating customer databases, updating website and landing pages, and management of content repositories.- Perform operational execution across a variety of marketing tools, systems, and processes such as website CMS, Marketing Automation, CRM databases, and Analytics & Reporting tools.- Work with team leads and cross-function team to improve email campaign performances and marketing operations related workflows and processes.- Daily processing of ad-hoc operational requests based on specific workflows.- Supporting other workflow processes related to requests for data, information, and insights.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Fostered a close working relationship with AstraZaneca Brand Manager to spearhead efforts to enhance GP Symposium engagement with CengildConnect (WhatsApp automation) facilitating seamless communication between GPs and Specialists.• Implemented Ambassador VIP Programme (AVP) for GPs to enhance engagement and participation in the GP Symposium, alongside organising breakout sessions aimed at elevating GP involvement and overall event impact.• Organise roadshows with surveys and targeted email promotions to boost brand visibility in Bangsar South.• Utilized social media agency for Facebook and Instagram content and wrote magazine articles to bolster brand reputation as a gastrointestinal centre of excellence.• Collaborated with Costings Manager to develop competitive market packages.

Malaysia

Led efforts to promote T Privilege Loyalty Programme via social media, unique for its nationwide reach and property owner database.• Directed long-term campaigns, including collaborations with Tropicana Garden’s Mall events and promotions, to enhance engagement among members, non-members, and merchants.• Produced regular social media posts, EDMs, and content for employee portals to engage and educate members, while re-engaging dormant ones.• Aligned POS materials with loyalty program objectives, catering to retail shoppers and boosting awareness.

Malaysia

Tropicana's International Marketing division aimed to broaden global presence, focusing on land sales and joint ventures:• Amplified brand presence through strategic collaborations with property agents, legal experts, and chambers of commerce.• Conducted thorough market research to customize offerings according to regional preferences and regulations.• Ensured compliance through meticulous documentation and implemented tracking systems for seamless reporting across the team.• Facilitated Senior Sales Managers by managing and executing sales documentation throughout the entire process from booking to finalising SPAs (Sales Purchase Agreements).

Federal Territory Of Kuala Lumpur, Malaysia

As part of the leadership team within the company, I facilitated company growth from 6 to 24 employees by:• Training a lean team to handle Operations, Finance, and Administration, alleviating fostering a collaborative environment and enhancing team effectiveness.• Overseeing manufacturing and logistics operations to prevent stockouts, collaborating closely with vendors and managing shipments across multiple locations.• Developing and implementing a streamlined Excel system to track inventory and forecast stock needs by integrating data from Shopify sales, resulting in improved stock management efficiency and accuracy.• Contributing to customer success initiatives by ensuring timely order fulfilment and delivery, thereby enhancing overall customer satisfaction and retention.

Selangor, Malaysia

Rejoined ServisHero for its dynamic and flexible work culture. • Managing customer inquiries and resolving issues efficiently through various channels including Zendesk, Facebook, and WhatsApp, showcasing exceptional communication and problem-solving skills.• Successfully driving sales by actively promoting and selling ServisHero's inaugural 200 VIP Memberships at Home Expos, demonstrating a strong understanding of customer needs and effective sales techniques.

• Successfully orchestrated a yearly 3-day company event in Genting Serendah, featuring team-building and social activities for 30 participants. • Initiated employee benefits by securing insurance coverage for all staff members.• Managed the relocation to a new office, overseeing packing and storage of office items during setup, and coordinating remote work arrangements during the transition period between leases.

Solaris Mont Kiara

• Established streamlined onboarding procedures for our expat Tech team, collaborating closely with MDEC.• Leveraged expertise in Expat Visa Application learnt in ServisHero to process to assist Pop Meals (formerly known as Dah Makan). • Implemented recruitment processes, leave management, and company handbooks. • Amidst company downsizing, assumed additional operational and customer service duties, and provided retraining sessions to part-time staff, enhancing efficiency and promoting a leaner workforce.• Provided support to finance by optimizing tech subscriptions and reducing costs.• Successfully expanded our office in Kuala Lumpur to accommodate our rapidly expanding team, which grew to 50 employees.

Petaling Jaya

• Oversaw Audit graduate and intern recruitment process from start to finish, including shortlisting, assessments, interviews, and issuing conditional offers. • Represented company at career fairs to attract top talent and promote M100 ratings. Facilitated visits to KPMG and organized intern induction. Managed data entry for various healthcare claims under payroll system.

Kuala Lumpur, Malaysia

• Directed content creation and promotion for Immunise4Life, a Vaccination Awareness & Educational Programme.• Provided services to esteemed clients including the Ministry of Health, Malaysia Paediatric Association, and leading pharmaceutical companies like Sanofi Pasteur, MSD, and GSK.• Edited and published critical handbooks like the 2nd Edition Guidelines to Adult Immunisation, utilized by healthcare professionals in Malaysia and Singapore.• Innovated by conceptualizing and scripting a series of animated educational videos on immunisation fundamentals within a limited budget.

Newcastle, Australia

• Revamped a Protein Overproduction and Purification lab setup, overseeing digitization of bacterial strains database. • Supervised Honours and Placement students.• Streamlined lab operations by updating SOPs, crafting GLPs, and MSDs• Ensured adherence to safety standards while maintaining lab cleanliness. • Managed procurement and upkeep of stocks and equipment, fostering supplier relations for optimal product selection.

Bachelor Of Science (Bsc), Honours In Genetics

Bachelor Of Science (Bsc), Pharmaceutical And Medical Biotechnology