Denise Robinson, Pmp Email & Phone Number

Boynton Beach, Fl, Us

Boca Raton, Florida, United States

• Lead the Knowledge Services piece of the Digitally Led Implementation initiative by working with directors and VPs to strategize, manage risks, and ensure that materials are optimized for client consumption.• Oversee the development and execution of our ModMed Certified Professional initiatives, ensuring strategic alignment, quality assurance, and successful program delivery across all stages. • Lead the resourcing aspect of the ModMedGPT AI Bot project, coordinating SMEs and project… Show more • Lead the Knowledge Services piece of the Digitally Led Implementation initiative by working with directors and VPs to strategize, manage risks, and ensure that materials are optimized for client consumption.• Oversee the development and execution of our ModMed Certified Professional initiatives, ensuring strategic alignment, quality assurance, and successful program delivery across all stages. • Lead the resourcing aspect of the ModMedGPT AI Bot project, coordinating SMEs and project teams to ensure accurate and comprehensive AI training and content management. Show less

Boca Raton, Florida, United States

• Direct the Core Training program geared toward standardizing formal training and optimizing retention to ultimately be used in the company’s Certification Program, a process that encompasses leading a team of three Content Managers, scoping each specialty’s individual course(s); resourcing subject matter experts; creating a timeline based on business goals; and managing the QA testing of each course• Expand the ModMed® Doctor Direct video program to incorporate eight medical specialties… Show more • Direct the Core Training program geared toward standardizing formal training and optimizing retention to ultimately be used in the company’s Certification Program, a process that encompasses leading a team of three Content Managers, scoping each specialty’s individual course(s); resourcing subject matter experts; creating a timeline based on business goals; and managing the QA testing of each course• Expand the ModMed® Doctor Direct video program to incorporate eight medical specialties and 11 doctors, as well as train and manage two Content Managers to assist in the communication, processing, and production of the videos in the effort to further the company’s goal of post-onboarding education and training retention• Lead the communication of major technological updates to the ophthalmology workflow within our product by first identifying those communication routes most used by this particular audience, and then develop a strategy to educate existing clients, as well as modify the training for new clients Show less

Boca Raton, Florida, United States

• Manage large projects with a team of Content Managers and Trainers in order to meet senior leadership deadlines to include the creation, testing, and execution of the Podiatry and Orthopedics courses now available on our online learning platform, ModMed U.• Coordinate alpha testing for the new ILT courses to include: getting volunteers; scheduling training sessions; organizing testers and equally assigning them to the four training tracks; creating spreadsheets for testers to give their… Show more • Manage large projects with a team of Content Managers and Trainers in order to meet senior leadership deadlines to include the creation, testing, and execution of the Podiatry and Orthopedics courses now available on our online learning platform, ModMed U.• Coordinate alpha testing for the new ILT courses to include: getting volunteers; scheduling training sessions; organizing testers and equally assigning them to the four training tracks; creating spreadsheets for testers to give their feedback; enroll all testers into the appropriate pre-requisite courses; communicate all aspects of testing to testers and their superiors; and provide resources to brand new vendors contracted to support clients.• Successfully executed departmental restructuring of the Learning & Development department that improved efficiencies and increased knowledge output by over 50%.• Work with a team of Content Managers to manage the content development process of courses housed on the company's online university from initiation and scoping to execution and maintenance.• Lead a team of in-house, practicing physicians and their assigned content creators to develop a ModMed® Doctor Direct series of specialty-specific videos that address challenges and questions our clients (specifically doctors) face when documenting within our software. Show less

Boca Raton, Florida, United States

• Acted as the liaison between the Product and Training teams in the effort to manage the entire product release education program, which involved coordinating with both teams to communicate software information pertaining to the upcoming release throughout the company, as well as our client base• Coordinate and facilitate Knowledge Transfer (KT) sessions where Business Analysts (BAs) share product information from upcoming software releases with key internal players

Boca Raton, Florida, United States

• Assisted in the culmination of the Urology training team, and led the education piece of the launch of this specialty to include the creation of an online fundamentals course, a workshop workbook, and several QRGs• Led a team to create a communication campaign, training webinar and videos, and QRGs to educate clients about the updates made to our EMA product to address the changes to government regulations regarding the way one would prescribe medications

Boca Raton, Florida, United States

• Managed a multi-phase project to put together a Get Started folder sent electronically to newly signed customers to give them a high-level overview of the implementation process and the tools needed to successfully adopt our suite of products into their medical practice • Led a team to create a communication campaign, webinar series, training videos, and QRGs to educate clients about the updates made to our EMA product to address the changes to government regulations regarding E/M coding

Boca Raton, Florida, United States

• Managee the creation of the online fundamentals courses for ophthalmology and otolaryngology as pre-requisites to a client's instructor-led Web or workshop training• Worked with a subject matter expert for ophthalmology to revamp the training workshop to follow standards set by the dermatology and orthopedics workshop revamps, and incorporate the pre-training to allow for a more hands-on learning and implementation experience• Was a process manager for the Knowledge Centered Support… Show more • Managee the creation of the online fundamentals courses for ophthalmology and otolaryngology as pre-requisites to a client's instructor-led Web or workshop training• Worked with a subject matter expert for ophthalmology to revamp the training workshop to follow standards set by the dermatology and orthopedics workshop revamps, and incorporate the pre-training to allow for a more hands-on learning and implementation experience• Was a process manager for the Knowledge Centered Support (KCS) project to include assisting in the development of an implementation strategy, as well as creating and executing the training of KCS participants• Led the initiative to perform an audit and migrate all educational materials, including specialty-specific and agnostic, Practice Management, compliance, and analytics, from the knowledge base within the Zendesk platform to the Salesforce platform Show less

Boca Raton, Florida, United States

Project Management• Manage the submission, review, and approval process regarding the presentations, agendas, and supplemental materials for the company's annual users' conference• Acted as the middle-man to keep project team members focused on the goal• Led the initiative to update the knowledge base to give clients a better user experience • Led a team in creating a seamless process of writing and formatting company software release notes for each minor and major release •… Show more Project Management• Manage the submission, review, and approval process regarding the presentations, agendas, and supplemental materials for the company's annual users' conference• Acted as the middle-man to keep project team members focused on the goal• Led the initiative to update the knowledge base to give clients a better user experience • Led a team in creating a seamless process of writing and formatting company software release notes for each minor and major release • Led a project to create standard forms for clients to educate our internal team in order to better customize their project plan to implement our software into their medical practice• Led the initiative of updating all written content to reflect the new look and feel of the 5.0 major software release, which included a complete content audit; management of a team of 36 people; continuous maintenance of project goals and deadlines; updating higher management and executives of project progressContent Management• Maintained the company's knowledge base and user community• Managed the content approval process from submission to publication• Continuously worked to encourage customer engagement by providing easier ways for clients to find what they need Editorial• Reviewed and approved all content, including documents, videos, and presentations, meant to assist clients in using the company's software• Was responsible for the accuracy and editorial integrity of client-facing content • Adhered to company style guidelines• Worked with the Legal department when necessary Show less

Delray Beach, Florida, United States

Delray Beach, Florida

Lantana, Florida

Delray Beach, Fl

• Sync with front-of-house employees, including hosts, servers, takeout cashiers, bartenders, and busboys, to create weekly schedules that work with employee availability and meet corporate expectations for budget purposes• Handle disputes that result in customer satisfaction

Delray Beach, Florida

Delray Beach, Florida

• Facilitate money transactions• Prepare tables for service• Promote specials and the rewards program• Sharpen communication skills by resolving customer complaints and creating a healthy environment• Learn to thrive in fast-paced work environments

Boca Raton, Florida

West Palm Beach, Florida Area

Content Editor• Produce, publish, and promote content to drive traffic to the company website• Write and publish product descriptionsMarketing Assistant• Utilize social media outlets, such as LinkedIn, Twitter, and Facebook, to promote customer engagement • Participate in weekly company meetings to discuss the good, the bad, and the ugly of company progress• Assist in a campaign to promote company products through articles and photos

Gainesville, Florida

• Guided eight students through the editing process• Distributed submitted content to students for review• Answered questions about and adhered to AP Style guidelines• Handled student concerns, sometimes to include communicating with newsroom management

Gainesville, Florida Area

• Worked with a partner to produce the News In 90 video segment to be viewed both online and via television• Found major news stories and wrote scripts summarizing their importance • Worked a teleprompter • Edited and published video using Adobe Premiere Pro

Gainesville, Florida

Gainesville, Florida Area

Gainesville, Florida

Gainesville, Florida

Gainesville, Florida

Gainesville, Florida Area

Boynton Beach, Florida

Lake Worth, Florida

Lake Worth, Florida

Bachelor'S Degree In Journalism And Communications, Journalism

Activities and Societies: Minors in leadership and business

High School Diploma, Medical Sciences