Denise Viener Email & Phone Number

Gaithersburg, Maryland

• Responsible for the overall success and delivery of ERP projects primarily in the hospitality industry as well as the supporting structure, staffing, skills and strategy. Ensure work on client projects consistently reflects client goals and agendas. Performed Account Management and Project Management of the company’s two largest corporate accounts. Manage to revenue goals of individual projects as well as overall company revenue targets. Manage project delivery through selection and use of appropriate staff and service partner resources to high levels of customer satisfaction. Structured mentor and training programs to enhance the knowledge of staff members. Directed the Help Desk Services Team as well as our global support partners. Assisted in the recruitment of talent into the organization. Created quotes and proposals based on client requirements. Managed the day to day operations of the Maryland office. Administered internal CRM system.

Rockville, Maryland

Supported organizational growth by providing strategic client direction, building new relationships and maintaining existing client relationships, as well as ensuring that client projects are implemented according to schedule. Involved in the planning, developing and managing of client projects, determining a project’s schedule, scope and budget, and directing appropriate team members in fulfilling project specifications to meet client and company objectives. Manage client support help desk, project managers, account manager teams and client technical service teams. Actively work with Software Development Team to determine client specific needs and how to effectively execute those solutions to our client(s). Collaborate with the Product team to determine priority of features and enhancements of new releases. Manage and provide leadership to 18 direct reports.

Bethesda, Md

Managed the day to day processes and functions of the organization. Reviewed and executed client and vendor contracts, work orders and purchase orders. Supervised administrative, contracts and accounting staff members. Managed the IT infrastructure and maintained the data integrity of the CRM system. Created management reports for sales, budgeting and accounting. Generated and managed the commissions for the entire sales staff. Instrumental in gathering data for the due diligence requirements provided for the acquisition of the company. Crucial member of the integration team after being acquired by a larger organization

Financial Software ConsultantEngage with clients on the design, implementation and training of financial systems. Manage all aspects of projects including the sales cycle, implementation, project costing and client interaction. Directed financial management functions for client engagements, including development of monthly/quarterly financial statements, financial forecasts, budgets and process implementation and efficiency. Additionally, provided client services that extended into the oversight and improvement of client accounting procedures and office management functions. Point of Sales Software ConsultantEngage with clients on the design, implementation and training of Point of Sales Software Systems. Manage all aspects of projects including the sales cycle, implementation, project costing and client interaction. Interacted with business owners and store managers to efficiently manage inventory control and best practices for running a retail organization.

Managed consulting teams by providing direction, establishing goals and projecting outcomes. Instrumental in nurturing and maintaining primary vendor and customer relationships. Developed internal timekeeping and billing systems and processes. Key player in management decisions, human resources management and budgeting. Established sales and marketing planning and execution.

Supervised day to day operations of Financial and Point of Sale software consulting and IT company. Engaged with managers to successfully staff consulting and IT projects based on skill level, client expectation and contract obligations. Provided fiscal, strategic and operational leadership. Demonstrated strong interpersonal skills; worked with all levels of staff to provide leadership, recognition and motivation. Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan. Manage human resources functions, primary vendor relationships and primary customer relationships.