Denise V. Sims James

Denise V. Sims James Email and Phone Number

Customer Experience @ Delta Air Lines
Detroit, MI, US
Denise V. Sims James's Location
Detroit Metropolitan Area, United States, United States
Denise V. Sims James's Contact Details

Denise V. Sims James work email

Denise V. Sims James personal email

n/a

Denise V. Sims James phone numbers

About Denise V. Sims James

A versatile and inspiring senior leader with over 15 years of career progression in Operations and Human Resources in mobility manufacturing, people & product identification manufacturing, financial services, and health care industries. I enjoy partnering with executive leaders, teams, employees, and stakeholders to create thriving inclusive cultures that translate to delivering the best customer, colleague experiences and business results: • partner to create flexible organization structures and define people strategies aligned with business strategy • provide leadership and vision to advance inclusive cultures, diversity, and equity• design and operationalize fully integrated and progressive talent attraction, engagement, performance, development, progression, and retention strategiesAreas of Expertise• Business and People Strategy, Design, and Execution• Inclusion, Diversity, & Equity Strategy, Integration, and Execution • Customer and Employee Experience• Integrated Talent Acquisition, Management, Learning, and Development • Sales, Marketing, and Customer Operations • Leadership and Team Development• Program and Change Management • Organizational Design• Engagement & Performance • Union and Employee Relations• Negotiations & Collaboration• Human Centered Design• Budget and Vendor Management

Denise V. Sims James's Current Company Details
Delta Air Lines

Delta Air Lines

View
Customer Experience
Detroit, MI, US
Website:
delta.com
Employees:
78100
Denise V. Sims James Work Experience Details
  • Delta Air Lines
    Customer Experience
    Delta Air Lines
    Detroit, Mi, Us
  • Trinity Health (Hq Michigan)
    Senior Director, Human Resources, Organization Effectiveness, Talent Management
    Trinity Health (Hq Michigan) Oct 2020 - Present
    Livonia, Mi, Us
    As the Director of Human Resources, Talent Management at Trinity Health, I spearhead the strategic design and operationalization of integrated engagement, talent, and development planning processes to align with the organization's Mission and Vision. I established key performance metrics, implemented change management plans, and provided ongoing oversight of talent processes and practices to enhance colleague culture and engagement.
  • Ford Credit
    Global Hr Director, Talent, Culture, Inclusion, Equity And Diversity
    Ford Credit Aug 2019 - Oct 2020
    Dearborn, Michigan, Us
    Led inclusion and diversity strategy, design, and implementation focused on external & internal recruiting, progression & development, and retention initiatives integrated in culture, people processes, leveraging affinity / employee resource groups, and learning & developmentPartnered with CEO and VP Human Resources on Board of Directors Diversity review and CEO Action for Diversity & Inclusion commitment Led and collaborated in defining culture, talent, inclusion, diversity, and belonging strategy, planning, and execution with actionable results
  • Ford Motor Company
    Senior Hr Business Partner And Manager, Global Finance
    Ford Motor Company Nov 2016 - Aug 2019
    Dearborn, Michigan, Us
    Agile enterprise Smart Redesign OD Strategic Team contributor and HR SME project management and executionKey HR / coach for Finance OD, Leverage strategic, design and critical thinking to support complex issue resolutionStudent and Experienced Talent Acquisition, Learning and Capability Development adapting to diverse learning styles and solutions, Personnel Relations, C-Suite and Executive Business Partnering, Consulting, Coaching, Diversity & Inclusion, Culture, Engagement, Succession & Compensation Planning, Manage HR Department Operations. Challenge “Leaders as Teachers” approach for ongoing applicability of learning to support business.
  • Ford Motor Company
    Senior Hr Business Partner, Hr, Ceo Office, And Executive Operations
    Ford Motor Company Oct 2014 - Nov 2016
    Dearborn, Michigan, Us
    Consult with HR and Executive Leaders, and employees on people, organization strategic priorities for HR Centers of Expertise (Learning and Development, Personnel Relations, Diversity and Inclusion Office), CEO Office, Corporate Security, Travel, and Executive Protection. Project management lead on OD initiatives.
  • Ford Motor Company
    Senior Hr Business Partner, Global Quality
    Ford Motor Company May 2013 - Oct 2014
    Dearborn, Michigan, Us
    Key liaison with Global Quality Executive leadership team members on people priorities including development of Global Quality Technical capabilities and project management, morale and engagement action planning, competency model, talent acquisition and assessment, personnel relations.
  • Brady Corporation
    Senior Director, Human Resources, Brady North America
    Brady Corporation Apr 2011 - May 2013
    Milwaukee, Wi, Us
    Responsible for all aspects of HR including: C-Suite and Executive Business Partnering and Coaching, Company Divestitures, Talent Acquisition and Development Programs, Employee Relations, Succession and Compensation Planning, Learning and Development Programs build / buy / refresh strategy, Culture, Engagement, Wellness, Diversity and Inclusion, Mentoring, and Communications, Supporting HR team development as servant leader.
  • Ford Motor Company
    Senior Manager, Us Talent Acquisition, Onboarding, And Leadership Development Programs
    Ford Motor Company May 2010 - Apr 2011
    Dearborn, Michigan, Us
    Responsible for strategic and project management of Students and Experienced Talent Acquisition, Onboarding, and Development Programs for technical teams: Product Development, Manufacturing, Engineering, and Purchasing (over 3,000 hires); Led US intern and new hire on-boarding experience, recruiting training, events, cross-functional leadership programs, and project management. Co-Led Recruiting Process Outsourcing discovery and contributor on negotiations team.
  • Ford Motor Company
    Senior Hr Team Manager - Hourly Personnel, Learning & Development, And Security
    Ford Motor Company Jul 2008 - May 2010
    Dearborn, Michigan, Us
    Windsor Powertrain Operations- Managed hourly personnel, security, and training priorities and teams. Key liaison with Union Chairs and Committee Leadership and St. Clair College for skill trades development and employee reemployment support initiatives. Contributor on security local negotiations team.
  • Ford Motor Company
    Senior Labor Relations, Salaried Personnel, Learning & Development, Security, Medical Manager
    Ford Motor Company Mar 2006 - Jul 2008
    Dearborn, Michigan, Us
    Michigan Truck Assembly Plant- Managed all aspects of union and salaried personnel relations to support safety, quality, delivery, costs, morale, and environmental priorities including: hourly skill and non-skill trades training, HR, security, medical, fitness center and cafeteria staffs, equity, grievance and investigations; operating committee member.
  • Ford Motor Company
    Senior Labor Relations Representative
    Ford Motor Company Mar 2004 - Mar 2006
    Dearborn, Michigan, Us
    Wayne Assembly Plant-Hourly personnel point of contact for payroll and general inquiries. Responsible for working with union committee leads and production supervisors leads on day to day facility priorities, metrics, labor relations matters. Member of the Diversity and Equality Committee.
  • Ford Motor Company
    Senior Hr Business Partner, Global Marketing, Sales And Service L&D, Consumer Insights, Events
    Ford Motor Company Mar 2002 - Mar 2004
    Dearborn, Michigan, Us
    Business Partner for several Global Marketing Directors and their organizations. Handled people priorities including personnel relations, employee self-insight assessment and development discussions, culture and team building activities, and organization change and key project management delverables.
  • Ford Motor Company
    Us Mentoring And Marketing Leadership Programs Manager
    Ford Motor Company Mar 2001 - Mar 2002
    Dearborn, Michigan, Us
    Manage corporate Marketing, Sales, and Service individual and group mentoring program training, process, and experience. Facilitate Authentic Leader development and training experience for self-insight of key talent future leaders.
  • Ford Motor Company
    Dealer And Customer Service Experience Operations Manager
    Ford Motor Company Apr 1999 - Mar 2001
    Dearborn, Michigan, Us
    Key liaison for 20+ Ford / Lincoln dealers on after sales, vehicle quality, and customer service experience. Responsible for managing and supporting development for San Diego and Phoenix team.
  • Ford Motor Company
    Sales And Marketing Manager
    Ford Motor Company Apr 1998 - Apr 1999
    Dearborn, Michigan, Us
    Key Ford point of contact for 25+ large volume auto Dealer Principals, product wholesale priorities, marketing, vehicle sales, sales consultant learning and development, and customer retail experience.
  • Ford Motor Company
    Market Area Parts Sales Specialist
    Ford Motor Company Apr 1997 - Apr 1998
    Dearborn, Michigan, Us
    Company liaison for dealers to purchase wholesale after sales products including accessories and exterior vehicle parts and provide training and sales techniques to sales consultants.
  • Ford Motor Company
    Customer Service Manager
    Ford Motor Company Mar 1996 - Apr 1997
    Dearborn, Michigan, Us
    Customer Service liaison with 25+ metro large volume dealers consulting and partnering on warranty, service, and customer related issues and concerns. Work with Service Engineers and dealer service technicians. Represent company with direct customer interactions and court appearances.
  • Ford Motor Company
    Customer Care Center Team Lead
    Ford Motor Company Jun 1995 - Mar 1996
    Dearborn, Michigan, Us
    Marketing, Sales, Service Ford College Graduate (FCG) Development Program. First point of contact for customers contacting care center regarding sales or service concerns. Responsible for understanding issues and connecting with dealers to support customer inquiries and resolution. Managed warranty project to support discussions with product development engineers on improvement opportunities.

Denise V. Sims James Skills

Recruiting Human Resources Performance Management Process Improvement Succession Planning Labor Relations Management Cross Functional Team Leadership Employee Relations Strategy Training Strategic Planning Talent Management Team Building Continuous Improvement Onboarding Six Sigma Employee Engagement Organizational Development Workforce Planning Leadership Leadership Development Internal Communications Change Management Union Relations Coaching Development Planning Negotiation Business Strategy Employee Benefits Hris Deferred Compensation

Denise V. Sims James Education Details

  • The University Of Texas At Austin
    The University Of Texas At Austin
    Business Management
  • Ucla
    Ucla
    General

Frequently Asked Questions about Denise V. Sims James

What company does Denise V. Sims James work for?

Denise V. Sims James works for Delta Air Lines

What is Denise V. Sims James's role at the current company?

Denise V. Sims James's current role is Customer Experience.

What is Denise V. Sims James's email address?

Denise V. Sims James's email address is dj****@****lth.org

What is Denise V. Sims James's direct phone number?

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What schools did Denise V. Sims James attend?

Denise V. Sims James attended The University Of Texas At Austin, Ucla.

What skills is Denise V. Sims James known for?

Denise V. Sims James has skills like Recruiting, Human Resources, Performance Management, Process Improvement, Succession Planning, Labor Relations, Management, Cross Functional Team Leadership, Employee Relations, Strategy, Training, Strategic Planning.

Who are Denise V. Sims James's colleagues?

Denise V. Sims James's colleagues are Cynthia Livoli, Eric Hanly, Roy Bolton, Cozzitorto Anthony, Colleen Gray, Latonya Blalark, Richard Murphy.

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