Personalized, timely and insightful professional coaching born from over 30 years of successful engineering, operations, finance, marketing and organizational management.

• Co-managed a 4-person team that successfully spun-off all mission critical financial, network, payroll and human resources systems of a $400M Expedia Group subsidiary within 90-days.• Designed, deployed and managed the successful rollout of a comprehensive multi-country payroll, benefits and 401k infrastructure for over 225 employees in less than 45 days.• Negotiated and deployed a Ring Central® CCaaS and Office phone system that saved 30%, supports 100% work from home capability for a 7 x 24 x 365 call center and office operation, all while gaining 50% more functionality, flexibility and efficiency.

• Member of the Executive Leadership team that defines short and long-term strategic and financial objectives• Leads a 135-person call center operations team, responsible for consultative selling to nation-wide network of travel advisers• Designed, developed and deployed a comprehensive analytics based sales training and certification program that increases customer satisfaction, transactional efficiency and sales per FTE• Cultivating a team-based culture that enables members to learn and deploy skills in other functional areas, that continues to improve job satisfaction and productivity throughout the organization• Responsible for an award-winning 15-person 7x24x365 customer service team, responsible for resolving complex in-travel issues for customers travelling around the world• Created a comprehensive performance metrics dashboard, that allows for managers to easily monitor and identify operational pinch points• Implemented cross-functional participation in departmental staff meetings, to streamline communication, improve understanding of other teams' responsibilities, and stimulate constructive problem solving at every level within the company

• Member of Executive Leadership team that defines short and long-term strategic and financial objectives• Recruit and develop global affiliate partnerships• Design and implement mission critical B2B and B2C partner solutions• Assist CEO in M&A due diligence assessments and revenue modeling• Drive cross-departmental operational efficiency standards, SLA's and KPI'sDirector, Business Operations ( 2011 - 2014 )• Defined, certified and deployed automated connections to key hotel partners that helped boosted overall sales greater than 7% per year• Successfully lead multi-discipline cross-company team responsible for deploying interface with parent company’s central reservation system that gives us access to an additional 100,000 hotel partners without increasing staffing• Responsible for 22-person customer focused team that loads and maintains over 100,000 unique offerings for 100-person reservation and sales teams• Established and drove team to consistently exceed Department, Team and Individual level KPI’s and SLA’s for all internal and external customers• Consistently maintains the highest level of team member satisfaction, as measured by and against annual global cross-corporate surveySr. Manager, Finance and Operations ( 2005 – 2011 )• Responsible for 10-person A/R, A/P, Credit, Collections and Financial Operations team• Designed, developed, documented and deployed SOX compliant financial operations processes• Successfully collected over $500k in past due invoices within 90 days, bringing average aging below 15 days• Established comprehensive cross-departmental quality and performance metrics that saves over $50k in labor and processing errors per year• Implemented complete multi-year forecasting model using Hyperion Planning• Developed and cultivated customer service oriented culture within the Financial Operations team• Lead 12-person process improvement team responsible for reducing $1.8M in systemic inefficiencies by 50% within 12 months

Experienced finance, marketing, sales and operations consulting executive that offers a full suite of professional management services for pre-IPO entrepreneurial corporations.• VP, Finance and Operations, GenPlay, Inc ( 2004 - 2005 ) – GenPlay is a venture capital funded 35-person video game company. Its products are sold through the major mobile phone service providers.• VP, Finance and Operations, LitePoint Co., San Jose, CA ( 2003 – 2004 ) – LitePoint is a self-funded 35-person privately held 802.11 a/b/g wireless test software and equipment design and manufacturing company, founded in 2001, with over 75 Global 2000 customers.• Director, Marketing and Business Development, ConstructSure, Burlingame, CA ( 2001 – 2003 ) – ConstructSure is a 10-person privately held bank services company providing a complete suite of construction loan inspection, escrow and progress payment services for 3 of the top-10 US construction lenders.

* Responsible for SGI’s business development and marketing relationship with major global software partner; including managing executive relationships, setting strategic direction, tactical planning and implementation and advertising* Increased leveraged sales 60% to $120M in 12 months, while maximizing gross margins. Responsible for total leveraged sales of over $400M.* Developed and coordinated the worldwide vertical and horizontal product marketing strategy including all aspects of corporate sales/marketing collateral, customer/user seminars, industry trade shows, WEB content and advertising* Managed a $2.7M budget and coordinated a team of 15 people on 3 continents

• Responsible for leading a 35 member cross-functional new product development team, accountable for next generation product design, certification, sales/service training, and documentation ($1.2 million budget)• Analyzed new markets in the Americas, Europe and Asia including assessing distribution channels, product positioning, defining differentiation, and establishing pricing• Implemented product upgrades to enable a JIT production environment (ISO 9000 certified) resulting in a 20% reduction in material and labor costs• Responsible for overseeing Manufacturing, Quality and Cost Review Evaluation Council – the Council evaluated all aspects of a new product prior to final product release

• Liaison between US Navy (customer), operations, quality control, test, and product development teams• Led 5-person engineering team responsible for design, test, and DOD product certification