Denisha Phillips, Mba Email & Phone Number

Schaumburg, Illinois, US

Schaumburg, Illinois, US

Schaumburg, Illinois, US

• Proactive Issue Resolution: manage workload to maintain availability, problem solve, troubleshoot & effectively resolve issues for client; escalate when needed; based on building knowledge, continually improves issue.
• Client Focus: Primary contact to assigned clients; develops and maintains strong relationships with clients; creating rapport, appropriate sense of urgency and tone, understanding the question, and effective.
• Focus on timely and successful delivery of solutions according to client needs and objectives: Meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution.
• Continually Increasing System Capability and Consultative Skills: Ability to navigate w/in systems including WebPay, BSwift, Service Cloud, Clarizen, IC (phones), Service Bureau, PEAK, Compass, Admin Guides and to.
• Leverage Resources: Appropriately & effectively use resources to find and validate answers, resolve and document issues in a way that adheres to benefit policies and ensures seamless client support; considers.

• Created eye catching and functional digital design concepts across various platforms to strengthen company brand and identity.
• Designed, implemented, and monitored web pages and sites for continuous improvement.
• Facilitated integration of modern tax software with client accounting software.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Facilitated communication between clients and tax authorities.
• Complete and filed returns with tax departments at local, state, and federal levels.

• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
• Improved realization of business objectives by effectively communicating business goals, business objectives and industry trends.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Increased annual revenue by 35% for 5 consecutive years through effective customer service, inventory management, and retail sales.

• Observed lessons and identify educators’ strengths and weaknesses.
• Provide feedback, advice, and individual training session for educators.
• Collaboration with educators and staff to develop improve curricula, lesson plans, assessments, and classroom management techniques.
• Developed and formatted advance education program
• Fostered a classroom environment conducive to learning and promoting excellent student engagement.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Entrepreneurial And Small Business Operations

Cosmetology Teacher, Cosmetology, General Instructor

Cosmetology, Cosmetology/Cosmetologist, General