Denisha Phillips, Mba Email & Phone Number

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

• Proactive Issue Resolution: manage workload to maintain availability, problem solve, troubleshoot & effectively resolve issues for client; escalate when needed; based on building knowledge, continually improves issue resolution and response time; begin to provide proactive support by anticipating client needs; prompts clients regarding topics possibly needing attention • Client Focus: Primary contact to assigned clients; develops and maintains strong relationships with clients; creating rapport, appropriate sense of urgency and tone, understanding the question, and effective interactions, guides and client instructions • Focus on timely and successful delivery of solutions according to client needs and objectives: Meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention, etc. as monitored by Leadership Team; leverages metrics to understand performance, adjust behaviors and identify where additional support is needed • Continually Increasing System Capability and Consultative Skills: Ability to navigate w/in systems including WebPay, BSwift, Service Cloud, Clarizen, IC (phones), Service Bureau, PEAK, Compass, Admin Guides and to quickly build knowledge base in order to best serve client through self-driven learning; achieves proficiency in Bswift, Reports, Clarizen project management • Leverage Resources: Appropriately & effectively use resources to find and validate answers, resolve and document issues in a way that adheres to benefit policies and ensures seamless client support; considers circumstances, anticipates adverse circumstances & adjusts accordingly; provides documentation to increase effectiveness and improve upon learning of others (e.g. PEAK)

• Created eye catching and functional digital design concepts across various platforms to strengthen company brand and identity. • Designed, implemented, and monitored web pages and sites for continuous improvement. • Facilitated integration of modern tax software with client accounting software. • Maintained complete records of client tax returns and supporting documentation in secured areas. • Facilitated communication between clients and tax authorities. • Complete and filed returns with tax departments at local, state, and federal levels. • Prepared US, multistate and international tax returns for business clients. • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations entities, including individuals.

• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs. • Improved realization of business objectives by effectively communicating business goals, business objectives and industry trends. • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. • Increased annual revenue by 35% for 5 consecutive years through effective customer service, inventory management, and retail sales. • Expanded client base by 80% through direct referrals.

• Observed lessons and identify educators’ strengths and weaknesses. • Provide feedback, advice, and individual training session for educators. • Collaboration with educators and staff to develop improve curricula, lesson plans, assessments, and classroom management techniques. • Developed and formatted advance education program • Fostered a classroom environment conducive to learning and promoting excellent student engagement.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Entrepreneurial And Small Business Operations

Cosmetology Teacher, Cosmetology, General Instructor

Cosmetology, Cosmetology/Cosmetologist, General