Head of Corporate IT department for a highly regulated medical device company (FDA,HIPAA) reporting to the General Manager USA and to the Corporate CIO in Germany. Overseeing efforts of internal and external IT professionals in 4 different groups: 1. IT Service Desk (UHD, Desktop Management, Mobile Device Management , BES, iOS, Blackberry, Androids) , 2. Data Center Operations (Windows- and Linux Servers, Oracle Enterprise DB, HP ProLiant Servers, VMware VSphere & ESX, IBM V7000 Storage, Solarwinds Orion, Network, Silverpeak, Security, BCP/DR, Telco: Alcatel VOIP, AVST Voice Mail), 3. Enterprise Applications (incl. SAP, Camstar MES, CRM, PI/XI, Business Objects, IBM ICS and ECM) Software Engineering (Java,.net, Mobile Applications, SDLC, Agile) and 4. Project Management Office (PMO and BPM). Provide 360 degree IT services to all business functions of the company: Field Service, Supply Chain Management, Manufacturing, R&D, Product Management, Quality Management, Marketing, Clinical Studies, Technical Support After Sales, Sales Operations, Compliance/Regulatory and Executive Management.Hold cost center accountability (CapEx, OpEx) to maintain annual departmental budget. Cultivate lasting strategic business alliances.

Administered IT department operations and strategy design/implementation, overseeing efforts of 50+ SAP and call center systems consultants as well as 4 direct reports. Supported full sales lifecycle and business operations, in addition to consulting on ERP and call center systems. Held P&L accountability and control expenses to maintained $20M annual budget. Cultivated lasting strategic business alliances. Piloted global projects, while concurrently administrating systems configurations. Project portfolio management. Compliancy (Sarbanes Oxley SAS70, PCI, Six Sigma).Established and rolled out global ECC 6.0 SAP template in a highly complex retailer logistics- and manufacturing environment (SD, MM, WM, LES, PP, FI/CO, SCEM, BI 7.0, EDI, SAP XI/PI)Executive function as “Acting CIO” after departure of former position holder (2009 - 2010)

Joined as SAP logistics consultant for German headquarters; supported new client’s outsourcing activities affecting logistics, call center, and on-demand services. Transitioned to similar role in US; aided in rollout of European business lines for North American outsourcing clients. Received promotion to project and information systems manager. Organized external developers. Spearheaded ongoing SAP applications support, including administrating internal/external IT resources. Managed 20+ consultants globally. Tracked costs and operational progress. Supported pre-sales and sales activities (RfI,RfP, RfQ, rapid IT estimations, onsite joint design- and architectural sessions) for the companies' large customer clientel in software-, high tech-, entertainment- and telco industry

Consulted European clients concerning sales, services, business partnerships, and product catalog CRM implementations. Conceived and instituted marketing strategies and led campaign management and analytics efforts. Participated in SAP Champions Group Marketing, along with playing key role in internal CRM marketing project in support of complete sales cycle. Facilitated technical extensions for CRM business partner function. Developed middleware for CRM mobile sales, CRM online, and R/3 SD. Provided leadership and mentored interns throughout training process.

Archtitected and implemented highly complexand automotated solution for various customers of a global outsourcing company, focusing on customer service, materials management, warehouse operations, logistics and financial services and the respective R/2 modules (RV,RM,RF) and 4.6c SAP modules (SD, MM, FI/CO) and technical ABAP-/interfacing frameworks.

Orchestrated SAP R/3 implementation project efforts, including estimating costs, monitoring progress, and executing technical support tasks. Conducted as-is analyses and documented business processes utilizing ARIS toolset. Conceptualized worldwide rollout plan concerning SAP R/3 roles and authorizations. Handled SAP user licenses and maintained systems measurements. Created reporting and analytics tools with MS Access/Excel and SAP R/3 applications for field and internal sales force. Trained sales representatives regularly on systems applications, in addition to providing helpdesk, network, and server support throughout sales unit

Member of the newly founded SAP Certified Competence Center.Consulted clients regarding SAP R/3 implementations; completed process restructuring throughout purchasing and warehouse departments, in addition to MM module customizations. Coordinated data migration procedures, created rollout plans for SAP and infrastructure across Scandinavian countries, and maintained project documentation. Produced documentation concerning training and facilitated SAP MM module courses. Tested and assessed computer-based training programs according to company SAP training initiative