As a Technical Support Specialist at Ship.Cars, I provide effective and timely solutions to customers' technical issues and inquiries, using my communication and customer relationship management (CRM) skills. I also collaborate with the sales team to identify and pursue new leads and opportunities, leveraging my knowledge of computer systems and technologies. I have been working in this role for over a year and a half, and I enjoy helping customers and prospects achieve their goals and optimize their use of the Ship.Cars platform. I graduated from the University of Ruse with a Bachelor's degree in Computer Systems and Technologies, where I learned the fundamentals of programming, networking, databases, and security. I am passionate about technology and innovation, and I am always eager to learn new skills and tools that can enhance my performance and career. My core competencies include problem-solving, teamwork, customer service, and sales.