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Denis Luciano is listed as IT Analyst | Infrastructure, maintenance, support and customer service at Keno Loteria, based in Belo Horizonte, Minas Gerais, Brazil. AeroLeads shows a matched LinkedIn profile for Denis Luciano.
Denis Luciano previously worked as IT Analyst at Keno Loteria and System Analyst at Ibm. Denis Luciano holds Bacharelado Em Sistemas Da Informação, Computer Technology/Computer Systems Technology, Em Curso from Estácio.
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Denis Luciano is a IT Analyst | Infrastructure, maintenance, support and customer service at Keno Loteria. They possess expertise in sistemas operacionais, cobol, sql, operating systems, jcl and 11 more skills. They is proficient in Inglês.
Listed skills include Sistemas Operacionais, Cobol, Sql, Operating Systems, and 12 others.
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Belo Horizonte, Brazil
* Operation of computer systems and microcomputers, acting in:- Application performance monitoring;- Data input and output features (switches, routers, monitors, projectors, printers, scanners, cables);- Data storage resources (database, storages, hard drives, external drives);- Data transmission;- Log errors in JIRA- Consumption of the CPU- Network.
Belo Horizonte, Brazil
- Answering tickets opened by the customer- Ticket analysis;- User guidance; - Dealing with system errors through the analysis of NATURAL, JCL, PL1, and COBOL program codes within the term stipulated by contract (SLA);
Belo Horizonte, Brazil
- Registration of tickets in the system;- Report generation to monitor the tickets based on their deadline; - Control of indicators (KPI's);
Belo Horizonte, Brazil
Customer support via remote access to handle eventual hardware, software, and network problems.
Belo Horizonte, Brazil
- Creation of maintenance orders;- Stock control; - KPI control;- User support;
Activities and Societies: Fet@ge
Activities and Societies: Tecnofeira
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Denis Luciano works for Keno Loteria.
Denis Luciano is listed as IT Analyst | Infrastructure, maintenance, support and customer service at Keno Loteria.
Denis Luciano is based in Belo Horizonte, Minas Gerais, Brazil while working with Keno Loteria.
Denis Luciano has worked for Keno Loteria, Ibm, Iteck Informática E Tecnologia, and Vallourec Tubos Do Brasil S.A..
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Denis Luciano holds Bacharelado Em Sistemas Da Informação, Computer Technology/Computer Systems Technology, Em Curso from Estácio.
Denis Luciano is listed with skills including Sistemas Operacionais, Cobol, Sql, Operating Systems, Jcl, Mysql, Linux, and Microsoft Sql Server.
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