Denis Majstorović Email & Phone Number

Croatia

Croatia

Zagreb, Croatia

L3 support of Kofax Readsoft (SAP FI AP - Process Director Accounts Payable addon)• Opening and Implementing Change Requests through Charm(SolMan) or ServiceNow• Creating IT documentation unifying every and each change in the system (CoE, FDS, FUT, UAT, …)• Maintaining SAP tables related to PDAP• Helping users with posting FI/MM Invoices within SAP• Resolving complex problem within PDAP• Ensuring successful CSAT scores for supported apps (>95% of all graded closed tickets are graded withscore 3 or 4)• Daily communication with business and with vendor if is needed• Export/Import Buyers/Suppliers from SAP to Application• Scheduling and performing DB maintenance• Decommissions of old servers• Maintaining application servers and application itself• Configuration of new Invoices profiles, fields and jobs• Readsoft Online configuration• Installation of Readsoft Invoices to new servers with required plugins• Writing and performing tests for new configurations in HPALM• Training of new team members• Working on Implementation of Mobile Approval by Readsoft

Zagreb, Croatia

L1/L2 support of Readsoft Invoices (Readsoft SAP Enterprise, Readsoft Legacy, Readsoft Online, Readsoft Oracle)• User administration• System maintenance• Maintaining application servers and application in order to work properly• Daily monitoring of application performance• Configuration of new Invoices profiles• Advance support in SAP Process Director (SAP FI add-on)• Training of new team membersL1/L2 support of Microsoft Sharepoint 2010 and 2013• Sharepoint site administrations• Permissions administration• Basic site design• Training of new team membersL1/L2 support of TrackWise (Sparta Systems TrackWise Quality Management System)- highly configurable tracking system used for managing GxP compliance issues• User administration• Application monitoring• Assisting users with their issues/questions• Collaboration with L3 teamL1 support for applications: SAP FICO, 3PM, AgInquirer, TevaTube, FIS Quantum• Assisting users with their issues/questions• Reacting on urgent cases as expected per SLA, especially during on duty period.• Provide the support in line with SLA• Ensure successful CSAT scores for supported apps (>95% of all graded closed tickets are graded with score 3 or 4)• Communication with business and with vendor

L1 support of Microsoft Sharepoint 2010 and 2013:• Sharepoint site administrations• Permissions administrationL1/L2 support of TrackWise (Sparta Systems TrackWise Quality Management System)- highly configurable tracking system used for managing GxP compliance issues• User administration• Assisting users with their issues/questionsOther responsibilities:• Ticket dispatching within Service-Now and assigning it to responsible persons• Reacting on High priority tickets and notifying relevant team• Opening ticket upon received call from customer

Split

Student job

Split

Student job

Požega

Bachelor’S Degree, Telecommunications Engineering

Database Administrator

-Database Design -MS Access -SQL Basics -Advanced SQL -SQL Server Administration and optimization -Windows Server Administration

High School, Economics