- Service Desk contract management, establishing and following the SLA indicators.- Annual budget support and management.- Management of partners services contract deliverables.- Responsible to manage IT Infrastructure and service support agreement.- Local responsible to define and deploy new infrastructure needs based on current contracts, following the hardware and software roadmap.- Responsible to follow-up the partners contract improvements, new opportunities, and performance outcomes.- Local responsible to manage and support the product lifecycle, supported by new hardware/software demands.- Support and participation of project to develop and customize internal solutions.- Multicompany support over the Service Desk operational contract premises.- Support to critical issue, supporting War room and Stakeholders expectation.- Multicompany telecom expense management (TEM) support.- Full Outsourcing contract management and controlling. - Responsible for new demands of service desk contract, working with internal areas (like legal requirements, compliance, governance financial departments).

- International service contract management, establishing and following the local taxes requirements (Siscoserv definitions).- Project cost management, planning and managing the investment agreed.- Responsible to collect and define internal process concept focused on industries 4.0 premises.- Monthly project executive presentation.- WAN and LAN corporate administration, supporting Firewall, Router, Switch and Wireless Controller (Cisco/Dell).- Cisco Unified Communications Manager (Call Manager) administration. - Network tools administration (Cisco prime, Firepower, Radius and Squid).- Microsoft Cluster Server Datacenters support.- Datacenter DELL/EMC Server and storage management.- Responsible to manage and support the product lifecycle, supported by new hardware/software demands.- Support and participation of internal project to develop and customization of internal product. (HTML, PHP, C#, and Web services).- Network industrial environment support (Siemens).

Support to Multi-Country Hosted solution placed at Dallas, providing 3G VAS services for 4 Countries and managing of Operation team (24x7) placed at India, according with the service level agreement defined in the Operational contract.- Act as local point of contact for Brazil, supporting customer regarding technical and management requirement belong to the managed services agreement, iterating directly with KAM and Sales department about new opportunities based on portfolio of products.- Act as a Project Manager for short and long projects belong to contract, making sure that all projects were completed according with requirements of project.- Responsible to manage the stakeholder expectation according with activities and baselines defined, working to delivery each project as per agreement agreed, having special monitoring of the resources and quality processes to be sure that all activities was in accordance with the deliveries of projects.- Leader of some projects to ensure that the projects were executed according with project management plan approved, supporting the project team about any escalation required, managing the actions to handle the risk responses and responsible to get the formal customer acceptance of project after conclusion.- Main point of contact to elaborate the operation forecast, supporting customer about the capacity and growing expected on yearly basis period, looking always for services performance offered and agreed.- Elaboration and presentation of Weekly/Monthly KPI report showing the indicators results for each period based on SLA contracted, defining and implementing the actions points agreed with customer to improve the services performance results.process, always looking for customer satisfaction outcome.- Managing of the 3PP contract renewal and monitoring of their performance based on KPI reports and actions point agreed with customer.

Deployment of new Multi-country Solution gateway for VAS services (SMPP, PARLAY-X messaging, PARLAY-X Location, Parlay Charging, MLP protocols), moving the ISP from a local solution to a customized multi-country platform.- Development and Implementation of an automated backup tool (Shell script) related to a local ISP gateway, covering Oracle Solaris, Oracle database 10 and WebLogic releases.- Responsible to execute the disaster recovery process using the backup files generated using shell scripts, recovering the complete SMPP Gateway platform after the software and hardware failures simulation.- Tester of new local ISP Social mobile web tool, executing a controlled test matrix before its launching;- Focal point and escalation contact during the 3G VAS services launching at Mexican Mobile provider, working on assisted operation to solve any promptly issue.- Participation and migration of new subscribers database solution to a new virtualized design, covering JBoss features, MySQL database and Linux OS platforms.- Experience in National and International projects, working with multi-cultural and skilled members, managing the customer expectation from different places (Peru, Chile, Mexico, Canada, United State and India).- Experience with products like F5 , Cisco, Extreme, HP , Oracle , and SUSE, where was frequently used as part of projects deployed. Supported by others tool like Wireshark, SMPP simulator, Soapui project simulator and Cacti.- Knowledge in TCP/IP, Diameter, SS7, SMPP, MLP, Parlay-X, HTTP, WAP PUSH protocols, supporting customer in Core PS and CS troubleshooting according with integration required.

- Latin America Network Support , responsible for the LAN and WLAN infrastructure.- Execution of transformation project, where all the WLAN/LAN equipment was replaced by new model according with contract agreement premises and having the new equipment deployed according with global configuration agreed.- Management and support of local site PBX, providing telephony resource for 900 subscribers belong to local site.- Support of local servers covering Unix Solaris 7, 8, 9 and 10 releases.- Configuration and management of HP, Extreme, Cisco switches and Routers (Cisco).

- Analista de Rede responsável pela administração do ambiente de rede bem como a infraestrutura local.- Administração e suporte em rede local utilizando equipamentos Extreme e HP.- Conhecimento em ferramentas de rede, como analisadores de protocolos e gerenciamentos de equipamentos.- Definição e implantação de soluções em rede, envolvendo parte lógica e física;- Conhecimento em protocolos de roteamento como BGP, EIGRP,OSPF, RIP e IP "switching" ).- Suporte em firewall para soluções internas segregadas.- Gerenciamento de Topologia lógica e física.