Denis Mukha Email & Phone Number

Limassol, Cyprus

• Acted as the Technical Product Owner for the "Leader CRM" product, a B2B SaaS platform built for Broker partners.
• Provided the technical tasks to a team of 7 developers and 2 UX/UI designers ensuring the results alignment with product goals.
• Led the requirement's collection and development of the company's own Vendor Management System that has successfully replaced the paid SaaS and has met the specific needs of the stakeholders.
• Initiated and guided the transition to Master Data Management in the CRM system
• Automated the data requirements documentation for each of the CRM entities with the involvement of Python and PlantUML
• Led the Business Analysis standards implementation in our department and instructed the junior analysts on maintaining the requirements and documentation

• Gathered the requirements for IT solutions from internal and external stakeholders for 8 software development projects via elicitation techniques such as Interviews, Questionnaires, Interface Analysis, Document.
• Implemented the SCRUM approach to the projects I worked on conducting the daily meetings with the development team, constantly refining the backlog, evaluating the user-stories, and planning the upcoming sprints.
• Documented the “As-is” and “To-be” of the business-process schemes and dataflows using BPMN and UML and iteratively refined them with the stakeholders in Miro which significantly increased the speed of technical.
• Filled the user stories with acceptance tests, prototypes and more from the knowledge base of the projects that I maintained.
• Analyzed the CRM data to complement the qualitative research techniques and ensured the smooth transfer of the business processes of 7 departments from different software to a deeply customized CRM that made their work.
• Created the mockups of the user interface design in Figma when communicating any task involving prototyping to UX/UI team and worked closely with its members on passing the tasks further to the frontend developers in.

• Coordinated the re-design of the company’s website collecting the requests of every department involved, analysing them and writing analytical and technical documentation for the work of UX/UI designers, frontend and.
• Optimized the QA for the CRM backend development via the code I wrote in RStudio connected to SQL Server for every task on the database change prior to its realization – it has decreased our expenditures on bug-fixing.

Москва, Россия

• Systemized and cleaned up the data on more than 300 thousand structural units of public health organizations and built the supportive machine learning model in R for resolving the mismatches between the coding by.
• Researched qualitatively the changes in Rosstat’s methodology of demographic data collection and measurement from 1990 to 2019 and systematized them in a methodological overview document which was published under my.

Москва, Россия

- Participated in the creation of an annual report of Accounts Chamber on the openness and transparency of federal executive authorities - Collected, processed and analyzed information to assess the websites of 6 government agencies in accordance with the certain criteria, and maintained communication with them sending requests for necessary information.

Санкт-Петербург, Россия

• Managed the data collection, maintenance, and analysis process by a team of 10 people and prepared the visual presentations of results and online dashboards for stakeholders. (Data Miner + Excel + SQL).
• Created a system for digitizing data and a reproducible procedure for its daily updating and quantitative analysis using

Mined, processed and analyzed the qualitative and quantitative data using Data Miner, Excel and R, and prepared the visual presentations with the results of the analysis

Saint-Petersburg, Russia

Worked as teaching assistant of first-year students in their introductory course on Law.- Checked the work of more than 100 of students and prepared various educational materials for lectures and seminars. - Answered students' questions on the preparation of their final projects and participated in the evaluation of their defense.- Assisted professor in.

Master In Big Data & Analytics, Data Management, 8.4 (Gpa)

Courses: Data Governance & Data Strategy Business Analytics Data Programming in Python Data Management for BI Data Visualisation Digital.

Bachelor'S Degree, Political Science And World Politics (Major), 8.7/10

Graduated with Honours (incl. “A++” for my Thesis on mechanisms of regional political institutions’ change in autocracies)

Bachelor'S Degree, Data Science (Minor), 8.0/10