Denis Okazaki Email & Phone Number

Littleton, Co, Us

New York, Ny, Us

Responsible for overall market and product strategy, roadmap development based on market assessment, competitor analysis, and VOC, and developing and implementing agile product management processes, defining roles / responsibilities, and collaborating with sales, marketing, technology development, and operations deliver innovative SaaS SoftPOS product features and value-added services.• Developed market and product strategy, roadmap working with the Board, and end-to-end product management / development / prioritization process, hired resources globally, decomposed features and created backlog, built sales proposal template, distribution agreements, and corresponding pricing models, and supported global sales activities, focusing on PSPs and acquirers to provide merchant acquiring services.

Jacksonville, Fl, Us

Responsible for transforming and accelerating the development and delivery processes by leveraging SAFe agile methodology; established technology operations processes to scale and optimize central engineering resource assignments, hiring, and onboarding.• Established agile ways of working, collaborating across organizational boundaries; clarified roles / responsibilities, re-engineered processes, and drove transformation activities to accelerate delivery. • Managed and re-aligned 850 global engineering staff to ARTs / Teams; re-engineered the resource request process across the development organization, processing over 3,500 requests and hiring over 2,700 resources in 2021; reduced time from requisition request through approval and requisition posting by 90%; managed operational reporting process including monthly dashboards, metrics, and OKRs.• Increased efficiencies by consolidating UI/UX design resources across the enterprise, established working group to standardize design style guides, and embed design thinking strategically. Spearheaded development of demo capabilities leveraging a low code development platform, standard UX design constructs and style guides, and orchestrated APIs through an open API marketplace.• Managed build and delivery of payments solutions leveraging cloud-native, multi-tenant, componentization, LCD, REST APIs, microservices, CI/CD/DevOps, and ISV capabilities to build eCommerce, mCommerce, BaaS, SaaS, and PaaS services.

Responsible for go-to-market strategies and execution including business development, product development, project and program management, alliance and partner management, business and technology operations, and overall P&L for a global, fintech startup. • Established go-to-market strategy and roadmaps, market growth plans, and operating plans based on market and customer due diligence data and analysis; packaged Day 1 MVP to address scalability, availability, regulatory compliance, and superior customer experience. Program managed development and delivery activities to build custom capabilities and business logic. Established strategic partnerships and managed integration activities with FX partners, correspondent banks, payment gateways, retail networks, BIN sponsors, card issuers, processors, and call centers across the payments value-chain to create an integrated, end-to-end solution.• Designed operating model and built operational processes, procedures, and dashboards from the ground up; developed use cases to support customer due diligence / AML / KYC and onboarding on the front end, risk management, SAR / regulatory compliance, settlement / reconciliation, FX, operational support, case triage and exception handling, and customer service back-office activities; identified automation to increase operational efficiencies and reduce headcount; program managed all delivery activities. • Worked with regulators in Luxembourg and the UK to drive towards EMI licensing; achieved ISO27001 and PCI-DSS certifications.• Assessed digital marketing, SEO, CRM, and customer service tools and applications, selected vendor platforms, and implemented a working, mobile top-up prototype program to pilot digital marketing strategy, market segmentation, product positioning, messaging, brand awareness, and analytics to acquire customers, focusing on a friction-less, UX-centered customer journey.

New York, New York, Us

Responsible for global strategy, roadmap and GTM planning, and development / delivery for a $200M B2B payments business.• Championed mCommerce proof of concept with Google to launch an industry first, virtual card product within the mobile wallet.• Developed strategic plan, identified target countries, verticals, customers, solutions based on due diligence; built business cases for approval, defined go-to-market strategies, established commercial plan and global roadmap, prioritized and managed development, market launch, and service delivery and client services activities; achieved 54% CAGR for the international segment of this business.• Managed the development and implementation of a money transfer / payments card solution with Western Union for the Philippines.• Developed and implemented digital strategy, building mobile and web applications for clients to efficiently manage onboarding, training, reporting, and self-service activities through new digital modes; first-year improvements netted a 10% decrease in CS costs.• Designed, owned, and managed the innovation process to funnel both product enhancements and new product constructs; established business cases to justify activities and trade-offs, prioritize development, and measure ROI and other metrics for success; created innovative flu-care and payroll programs, receiving accolades from clients.• Led lean process assessment/re-engineering activities to map as-is state, define to-be processes, and identify areas for process improvement and automation; created development roadmap to address findings; realized short-term in-year savings of $500K and reductions in onboarding processes by 25%; identified and added long-term savings projects into the development release plan.

• Performed market assessments and provided market entry and product recommendations for 6 international markets for Visa, including integration with existing domestic acquiring and settlement networks, risk and compliance strategies based on local legal and regulatory frameworks, necessary products and services, and regional alliance partners.• Analyzed existing consulting, implementation, service delivery, and customer service processes for a healthcare services company, identifying process improvements and opportunities for automation. Assessed enterprise software solutions for CRM, issues management, VOC, CX/UX, and technical support, including integration strategies and paths based on existing functionality, platforms, and infrastructure.

Brookfield, Wisc., Us

Held various positions including GM, COO, Product Development and Technology Lead; provided strategic direction and leadership for a $250M global payments transaction processing, and loyalty business unit, focusing on top global retailers; developed and managed the strategic plan, owned the P&L, developed and managed the product roadmap, development and release planning processes, and managed business development, sales and marketing, project management, implementation, product launch, service delivery, and business operations and support globally including an expatriate assignment in London.

Broomfield, Colorado, Us

Global technology architecture, technology development management, and IT operations responsibilities including a 2-year expatriate assignment as Asia Pacific CIO based in Japan and covering Japan, Hong Kong, South Korea, and Taiwan.

Sales / business development, consulting, service delivery, and relationship management responsibilities for the telecommunications vertical.

Reston, Va, Us

Held various positions including General Manager, Business Development and Operations Manager, and Senior Engineer. Responsible for sales / business development, consulting, systems development and integration, and operations management responsibilities across the telecommunications, defense, and healthcare verticals. General Manager position was an expatriate assignment for an international consulting and systems integration JV organization between SAIC and Beca Consulting based in Auckland, New Zealand; territory included Australia, New Zealand, Indonesia, Malaysia, and Singapore markets selling and implementing systems integration projects primarily across the transportation, defense, and telecommunications verticals.

Graduate Studies, Electrical Engineering And Computer Science

Graduate Studies, International Business Management And International Marketing

B.A., Biology

Education record