Denison Araujo Email & Phone Number

Salto, Sp, Br

Mexico

Campinas, São Paulo, Brasil

∙ Contact with the external customer for detailed analysis and understanding of the request;∙ Governance of the solutions database for system errors;∙ Functionally specify problems found in the system;∙ Ensure compliance with Service Level Agreements;∙ Identification of alternative solutions for critical issues.Main Achievements:∙ With a reduced team, we were able to reach the goal of service, customer satisfaction and problem solving.∙ I received the award for best analyst of the year with the best scores in the following topics: Satisfaction,Time to solve tickets.∙ I participated in the transition and creation of dashboards to Power BI.

Sumaré, São Paulo, Brasil

∙ Substitute for coordinators (during holiday periods);∙ Customer service in person and remotely;∙ Windows Server Management;∙ Formatting, configuration of Site equipment;∙ Opening and managing tickets;∙ Configuration, maintenance and management of the Site's printers;∙ Maintenance of Network and Telephone infrastructure;∙ Implementation and monitoring of projects.Main Achievements:∙ Together with the team, carry out the preparation and coordination for the exchange of all equipmentthroughout the 3M Campinas site.∙ As substitute coordinator in the PPG unit, in a period of 2 months, I led the team to solve all the ticketsthat were open (about 200) and I was able to implement and apply the site equipment cataloguingproject.

Campinas, São Paulo, Brasil

∙ Management of IT department;∙ Meeting coordination with customers and suppliers for cost reduction;∙ Projects management for improving processes in various departments of the company;∙ Installation and configuration of diversified technology;∙ Performing routine backups & file archival to assist with data recovery in case of disaster;∙ Identification of critical situations in the IT area and in the financial, pedagogical, marketing, sales,administrative and HR areas;∙ Survey of usage data to recommend improvements in the system;∙ Answering incoming customer calls, processing e-mails and registering calls;∙ Monitoring and creating procedures and checklists and updating support documentation;∙ Creating spreadsheets in SQL from the database management system;∙ Working with Windows and Linux servers & applications within a mixed OS environment.Main Achievements:∙ Planned and carried out the exchange of the network structure of all units, deploying wired network andreplacing Windows Server servers by Ubuntu Server, thus relocating all network files to the new server.∙ Coordinated the replacement of the school management system.Role: Intern - IT Department: Jan 2013 – Dec 2014 (2 yrs)∙ IT technical support;∙ Performing routine backups & file archival to assist with data recovery in case of disaster; ∙Working with Windows servers & applications within a mixed OS environment;Main Achievements:∙ Coordinated the implementation of electronic turnstiles in the units' parking lots.∙ Performed the preparation and installation of new equipment in training laboratories forcertifications.

Bacharelado, Banco De Dados

Bacharelado, Sistemas De Informação