Denisse Lopez Email & Phone Number

Pitt Meadows, British Columbia, Canada

Oversees maintenance tasks at Amazon sites to ensure an excellent customer experience. Support field teams, execute daily checklists, address issues, and ensure compliance with company policies for efficient operations.

Vancouver, British Columbia, Canada

Ensure a seamless dining experience for guests by meticulously preparing the dining room, maintaining table settings throughout service, and operating glass-washing equipment to maintain cleanliness and uphold high sanitation standards, all aimed at providing exceptional customer service.

Vancouver, Canada

Delivered personalized support to students in selecting international education courses tailored to their interests and abilities, addressing inquiries and resolving curriculum issues to meet their needs. Additionally, provided guidance on adapting to academic life and promoted international education programs through targeted marketing strategies, leveraging Salesforce and lead generation software to build organized lists of prospective customers while actively engaging in relationship building and contributing to marketing strategy development to enhance international student recruitment efforts, all with a strong focus on delivering exceptional customer service.

Ecuador

Demonstrated comprehensive oversight in customs operations by auditing importers and exporters to identify infractions, conducting inspections of imported cargo, collaborating with UAFE to prevent money laundering, and supervising customs controls for import and export risk management. Managed import/export documents, including invoices, BLs and packing lists and coordinated customs controls with diverse stakeholders. Managed customs releases and controls, ensuring compliance with rules, policies, and international trade standards.

Ecuador

Played a key role in recovering and saving millions of dollars for the Ecuadorian government through effective leadership and team collaboration in the fight against contraband. Provided essential administrative support to the National Director. Managed shipping operations, ensuring customs and logistics compliance and quality service for external requests, identified infractions using customs technology, handled customer complaints, and provided feedback for process improvement.

Ecuador

Managed controls in the international arrival hall, maintaining inventory records for seized goods and optimizing inventory balances in customs warehouses nationwide. Facilitated efficient customs clearance processes for import and export, ensuring strict adherence to legislation and enforcing rules, policies, procedures, international trade compliance, and technical requirements.

Guayas, Ecuador

Exhibited proficiency in export operations by preparing documentation and coordinating shipping, customs clearance, logistics, and supply chain management. Successfully negotiated freight rates, resulting in cost savings, and conducted financial and operational assessments related to plantation valuation. Fostered strong customer relationships through effective communication and maintained organized record-keeping to ensure data integrity and security. Maintained accurate records and performed system backups.

Guayaquil, Guayas, Ecuador

• Managed internal and external communication.• Responded to requests for information and contact with commercial agents.• Entered new customers into the SAP system and managed the documentation of the area.• Constant communication and planning with the logistics department• Provided administrative support to middle management executives.• Followed up on dispatches and billing.

Guayaquil, Guayas, Ecuador

• Performed marketing support to the department: content creation of courses, seminars, workshops, and training in general.• Prepared materials for presentations and sales, planned and monitored courses, and e-mailed marketing.• Designed the publicity and product launch.• Identified the clients' needs to be correctly referred to the courses taught by effectively promoting products and retail services.• Provided personalized attention to internal and external clients with a service-oriented approach and a genuine interest in the work team.

Master Of Business Administration - Mba

Master’S Degree In Foreign Trade Management And Companies Internationalization, International Business/Trade/Commerce

Bachelor´S Degree In International Business Management Engineer

Activities and Societies: Federation of Polytechnic Students