Denisse Montenegro Email and Phone Number

Established and operated a private equity firm focused on acquiring businesses. Successfully identified and evaluated potential investment opportunities, culminating in the independent discovery and acquisition of Mean Green Lawn and Landscape. Led aspects of the acquisition process, including due diligence, negotiation, and integration.Having recently completed our first acquisition, I am at the beginning of an exciting journey as a CEO - Operator. By bringing in new ideas, capital, and operational improvements, I hope that we can revitalize our newly acquired company, setting it up for long-term growth and profitability.My entrepreneurial spirit extends beyond my own business pursuits. I am truly passionate about sharing my knowledge and experiences with searchers and aspiring acquisition entrepreneurs. I firmly believe in the power of collaboration and want to contribute to the growth and success of the entrepreneurial community.

▪ Focus on driving product adoption and leading a positive customer experience. ▪ Work collaboratively with senior management to implement new procedures based on industry changes.▪ Modernize and improve operational procedures to increase productivity.▪ Achieve team goals and improved team revenue by 60% in 2021.▪ Successfully maintain relationships with existing clients and forge new relationships daily. ▪ Identify training needs, develop training materials and administer training programs.▪ Work closely with other departments within the company to ensure proper handling of customer service.▪ Oversee day to day production activities and implement operational policies and guidelines.▪ Evaluate performances, set team and individual KPI’s and provide regular actionable feedback.▪ Travel to industry shows and customer offices for one on one training on products. ▪ Provide technical presentations on EWA products via webinars and demos.

• Primarily responsible for implementing and conducting spectrum consultations and research.• Received and responded to customer requests via emails, telephone calls and in-person interactions.• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.• Participated in workshops and in-service meetings to enhance personal growth and professional development.• Contributed to Strategic Initiatives department planning

▪ Spearhead collaborative efforts to bring products to market.▪ Support IT and Project leadership with day to day project operations. ▪ Help manage CRM to ensure customer information is accurate and up to date. ▪ Communicate effectively with team members to deliver updates on project milestones, testing and deadlines.▪ Collaborate with customers to better understand industry and business needs.▪ Collect customer requirements, and conduct continuous evaluations to make proactive adjustments and fixes.▪ Coordinate project planning and execution with team members.

• Worked closely with international or domestic manufacturers to manage the production process. This role endured that the designer's vision became a finished product.• Responsible for communicating all order details to ensure vendors meet delivery requirements.• Communicated daily with overseas vendors regarding style development, production, and delivery information.• Reviewed outstanding issues on Production Status, acted accordingly • Performed daily tracking of goods on order, in progress to ensure timely delivery according to the development calendar.• Multi-tasking and worked under pressure to meet tight deadlines in a fast-paced and changing environment • Excellent organizational and problem-solving skills.• Ensured quick resolution of product-related issues with the appropriate Department. i.e. Designer, Product Development, Quality Assurance, or Sales Person.• Executed all vendor chargebacks and/or discount details.

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.• Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Cancel or upgrade accounts.• Assist with placement of orders, refunds, or exchanges.• Advise on company information.• Take payment information and other pertinent information such as addresses and phone numbers.• Place or cancel orders.• Answer questions about warranties or terms of sale.• Act as the company gatekeeper.• Attempt to persuade customer to reconsider cancellation.• Inform customer of deals and promotions.• Sell products and services.• Work with customer service manager to ensure proper customer service is being delivered.• Close out or open call records.• Compile reports on overall customer satisfaction.• Handle changes in policies or renewals.