Denisse Peralta Castaneda Email & Phone Number

Performed a variety of front desk responsibilities; answering phones, scheduling appointments, handling intake and checkout for up to 20 patients daily, and responding to inquiries via telephone, email, and faxMaintained and organized up to 200 patient charts, filing documents in accordance with HIPAA and medical billing standards, and notifying the regional practice manager of any non-complianceReviewed medical necessity for specialized care and healthcare services to improve financial responsibility and recommended affordable healthcare professionals improving patient satisfactionConnected with pharmaceutical companies and healthcare facilities representatives (e.g., transportation, assisted living, imaging, rehab) to provide well-rounded patient care and establish partnershipsImplemented patient outreach procedures that enhanced engagement and adherence to care plans, resulting in an increase in patient compliance with treatment plans and required testing

Seattle, Washington, United States

Executed hiring and onboarding processes; conducted I-9 verifications compliant with federal and university policies, reducing late verifications from 95% to 5-6% in under a yearConducted periodic audits of filing systems and hundreds of files, ensuring documentation compliance, appropriate collection, and proper filing proceduresTransformed on-campus student employment hiring and job description policies to provide timely and informative descriptions, reducing job posting time from several weeks to 10 daysUpheld cross-department collaboration and partnerships to provide students supporting resources (e.g., Career Engagement, Payroll, Financial Services, International Student Center)Educated and coached on-campus employers on equitable hiring practices to promote student access and awareness of on-campus jobs while reducing bias in the student workforce

Seattle, Washington, United States

Served as front line for the HR office, supporting over 300 staff members; reviewed email/phone inquiries, LOA or state program claims, and referred complex or unique scenarios to senior-level staff membersLiaised with the senior leadership team (e.g., CHRO, CEO, HR Director) to better understand the needs of the company workforce and create initiatives designed to address systematic company issues and concernsAssisted with recruitment and onboarding by posting job requisitions, conducting I-9 verifications, providing benefit overviews and enrollment, and connecting new staff to site supervisorsLed and organized initiatives to identify and address institutional racism; sensitivity training, restorative justice meetings, an EDI library, and connections with non-profits (i.e. The People’s Institute)Executed the Credit for Past Experience initiative, designed to implement equitable, inclusive and market competitive compensation calculationsRevamped student practicum, shadow, and volunteer programs to establish optimal procedure for outreach, onboarding, credential verification, and background checks, increasing practicums and volunteer volume

Seattle, Washington, United States

Assisted an average of 300 customers daily; provided information on merchandise, directions and information about tourist locations and city history; aligned with high customer service standardsProcessed merchandise; ensured accuracy to support loss prevention initiatives, conceptualized and executed merchandise visuals on sales sloor to attract customer attention and boost salesExecuted daily operations of a small business: training, scheduling, financial decisions, product ordering

Perth Amboy, New Jersey, United States

Oversaw a team of 10-15 sales representatives; led training, mediated internal and external employee issues, and managed scheduling to ensure over 90% on-time shift coverage and high service standardsLed sales initiatives that improved individual performance by 20% and store-level quota attainment by 16% Conceptualized and executed merchandise visuals for apparel and footwear to advertise new products, promotions, and log inventory, upholding loss prevention initiativesMaintained confidentiality of employee records while ensuring accuracy, appropriate filing, and proper documentation; collaborated with HR team to ensure compliance with company, federal, and state policiesCoached team members on best practices for sales execution, mediation methods for potential issues, and establishment of brand loyalty, improving profits and customer satisfaction