Denisse Rendón Email & Phone Number

Miami, Florida, United States

Office Operations - Agent Onboarding:-Collaborated with the Onboarding and Agent Services Department to facilitate new agent onboarding.Listing Support:-Managed the addition and editing of listings on the MLS.-Ensured listings were properly integrated into the Sotheby’s International Realty network and related platforms.-Processed listings in accordance with company policy.-Maintained weekly listing reports and other requested reports.Agent Support:-Provided assistance with processes and tools available to agents, including marketing tools.Ensured adherence to brand guidelines and standards.

Miami, Florida, United States

-Support agents by addressing questions and ensuring continuous communication.-Assist in training on company platforms such as Appfile and StudioOne.-Answer and transfer incoming phone calls to appropriate offices.-Manage mail distribution, facilitate events and meetings, and support office-related needs.-Handle office-wide communications and maintain overall office organization.-Maintain supply inventory and escalate facilities matters as needed.-Coordinate office meetings and training schedules.-Ensure confidentiality of all handled information.Skills-Proficient in Microsoft Office Suite, including Excel.-Familiarity with Multiple Listing Service (MLS).-Strong organizational and proactive work style.-Exceptional attention to detail.-Ability to learn and adapt to new tools and processes quickly.

Neuquén, Neuquén, Argentina

-Conducted internal audits for Rooms/AA&BB, overseeing pre-operational and operational procedures.-Controlled and reconciled daily income through Simphony, Opera, and Passportal (SUN) hotel systems.-Analyzed and audited daily operations in the Hilton system through The Lobby, ensuring accuracy.-Performed monthly reconciliations in the Blackline system (Hilton) and led monthly accounting closing processes.-Generated daily income reports for management from room income.-Conducted daily income comparisons using GCR, reconciling General Cashier vs. Opera system records.-Verified monthly cash receipts to cashiers, ensuring accuracy of the cash fund.-Reviewed, loaded, reconciled, and controlled credit cards, comparing with Prisma and Amex.-Generated and reviewed the Sales VAT Book produced in Opera and Simphony.-Analyzed the Rate Report and reviewed various Hilton reports as requested by management.-Created and maintained control of current accounts.-Controlled BEO (Events) and internal consumption according to Hilton policies.Achievements:-Successfully implemented and adjusted procedures for internal audit, resulting in improved control and system accuracy.-Effectively applied Hilton policies, contributing to compliance in daily operations.-Enhanced financial reporting accuracy through meticulous reconciliation and auditing processes.

Gran Buenos Aires, Argentina

-Executed the monthly accounting closing process with a focus on accuracy and compliance.-Prepared reports on inventories and costs to support decision-making processes.-Collaborated with the budget and forecast process, ensuring alignment with organizational goals.-Elaborated, analyzed, and justified variations/deviations of costs and monthly expenses vs. budget.-Controlled billing issuance and managed follow-ups for Mercado Libre sales operations.-Prepared sales monitoring forms and provided information for commission payments.-Conducted stock control vs. the system, ensuring accuracy and efficiency.Achievements:-Optimized incident management processes, resulting in improved response times and increased customer satisfaction.-Updated stock in the system, contributing to streamlined operations and enhanced customer service.-Successfully managed the Mercado Libre account and social media, driving online presence and engagement.

Porlamar - Estado Nueva Esparta - Venezuela

-Coordinated the administrative process of controlling and processing payment of invoices to suppliers.-Implemented validations to ensure the efficiency of the payment circuit, focusing on optimization and continuous improvement.-Programmed payments to suppliers in accordance with the guidelines of the general manager.-Prepared management reports contributing to the objectives of the General Administration.Achievements:-Streamlined administrative processes, improving relationships with suppliers by regularizing payment times.-Developed and executed a communication plan, implementing successful communication campaigns in collaboration with a design agency.-Identified the scope of communications and user-generated content through management and analysis tools (KPI/Traffic to the website/Email marketing).-Measured interaction through Instagram.-Improved customer service rates and provided management with valuable reports through statistical analysis.

Porlamar - Estado Nueva Esparta - Venezuela

-Managed Human Resources functions, including recruitment, onboarding, and employee relations.-Oversaw administrative tasks, ensuring smooth day-to-day operations and efficient workflow.-Coordinated and conducted training programs for staff development and skill enhancement.-Sales Manager (Wholesale and Retail)-Led sales teams in both wholesale and retail settings, achieving and exceeding sales targets.-Developed and implemented sales strategies to enhance market presence and customer satisfaction.-Conducted market research to identify trends and opportunities for business growth.-Managed operations for four stores, overseeing staff, inventory, and customer service.-Implemented effective merchandising strategies to optimize product visibility and sales.-Monitored and controlled merchandise received from India, ensuring accuracy and quality.-Coordinated logistics for merchandise received in the main store, streamlining distribution processes.Achievements:-Successfully implemented training programs resulting in improved employee performance and satisfaction.-Optimized store operations, reducing inventory discrepancies and improving overall efficiency.

Puerto Ordaz - Estado Bolívar - Venezuela

-Conducted in-depth reviews of contractual clauses, ensuring accuracy and compliance with legal and company standards.-Managed budgets for various projects, closely monitoring expenditures and ensuring cost-effectiveness.-Implemented billing controls to enhance accuracy and efficiency in financial transactions.-Oversaw the management of insurance policies, ensuring comprehensive coverage and compliance.-Reviewed payments associated with contracts, verifying accuracy and adherence to payment schedules.Achievements:-Successfully negotiated favorable contractual terms.-Implemented streamlined billing processes, reducing errors and improving financial reporting accuracy.-Established efficient payment review procedures, reducing discrepancies and ensuring timely payments

Maturín- Estado Monagas- Venezuela

-Managed accounts receivable from joint ventures, ensuring accurate and timely transactions.-Conducted accounting for recoveries through the SAP system, maintaining precise financial records.-Oversaw billing processes, optimizing efficiency and accuracy in financial transactions.Administered compensation procedures, ensuring compliance with company policies and regulations.Utilized the SIRET registration system for accurate registration and tracking of company information.-Conducted financial statements analysis, providing insights for decision-making and strategic planning.-Recorded accounts payable in the SAP system, maintaining detailed and organized financial records.-Managed the SIRET registration system, ensuring proper documentation and compliance.Achievements:-Successfully streamlined billing processes, reducing errors and improving financial reporting accuracy.-Implemented efficient compensation procedures, ensuring timely and accurate payments to employees.

Puerto Ordaz - Estado Bolívar - Venezuela

-Monitored and analyzed bank accounts, ensuring accuracy and timely reconciliation.-Conducted in-depth analysis of accounting entries, identifying discrepancies and ensuring compliance.-Analyzed purchases and sales efforts, providing valuable insights for strategic decision-making.-Managed control of business units, ensuring alignment with organizational goals and objectives.-Implemented cost control measures by business unit and contract, optimizing financial performance.-Controlled accounts receivable, ensuring timely collections and minimizing delinquencies.-Oversaw the management of subcontractors, ensuring compliance with contractual agreements.-Reviewed work orders funds, verifying budget adherence and financial feasibility.Achievements:-Successfully optimized cost control measures, resulting in improved financial performance.-Implemented efficient accounts receivable control procedures, reducing delinquency rates.-Streamlined the management of subcontractors, enhancing contractual compliance.

Bachelor Of Business Administration, Administration And Management Of Companies, General, Puerto Ordaz - Estado Bolívar - Venezuela

Community Manager Diploma, Marketing

Social Media Management: Strategy development, content creation, community engagement. Email Marketing: Campaign execution, marketing.

Master In Finance, Finance, El Valle - Estado Nueva Esparta - Venezuela

Diploma In Tax Legislation Venezuela, Sistema Tributario, Puerto Ordaz - Estado Bolívar - Venezuela

Desde Marzo hasta Noviembre 2004

English B2, English As A Second Or Foreign Language/Esl Language Instructor, B2

Business English