Denis Williams Email & Phone Number

Preston, England, Gb

Uk Wide

A management consultancy working with business owners and their management teams to reduce workplace stress and improve employee engagement, communications and performance.I work as an employed consultant on an ad hoc basis, both in-house and on client site

York And Harrogate

Working with the Dealership Market Area Director on a program to take the Corporate Sales Department through a restructure in order to satisfy the terms of their Mercedes Benz Franchise agreement. A small semi-rural Market Area of only two dealerships which were falling short of their targets. This required redirection of business focus to gain local area market penetration, recruitment of new team members for sales and admin. Setting up, and training on CRM systems and prospecting techniques to generate additional B2B Fleet sales as they had been over reliant upon a single key Leasing Company relationship. The business was at a critical point with regards to underperformance of their Corporate Sales objectives and hence my engagement was backed by the Manufacturer.

Manchester, United Kingdom

An exciting role working for Mercedes Benz Retail Group; being wholly owned by Mercedes Benz UK, which is manufacturer owned. This meant accountability to the Boards of both businesses and ultimately to the Factory Mercedes Benz AG (Germany). Whilst set stretching targets at the start of each financial year, the directors often increased these at short notice, to support poor performance within other parts of the group.• Over achievement of financial and unit sales targets every year.• Awarded Corporate Sales Manager of the Year in 2006 and 2007 (with a prize of a safari in South Africa)• Voted as the Mercedes Benz Retail representative to work with the manufacturer and promote best practice and consistency across the UK corporate network.• Grew the departmental turnover from £6.75m in 2002 to £35m in 2008 (over 500% increase) with a disproportionate increase in staff (c. 100%)• Gained preferred supplier relationship status with a number of Key Corporate customers that previously did not exist• Introduced a team appraisal process and offered ongoing support and development in conjunction with local and group training programmes• Introduction of a bespoke IT solution to improve service delivery and manage KPI’s• Involved in the annual review of the Mercedes corporate division , reporting to the board regarding ongoing viability and development strategies

Head Office Nottingham, United Kingdom

Reporting in to the CEO; Responsible for all Pendragon Group relationships with Blue Chip PLC accounts and National Leasing Company vehicle supply and aftersales contracts.• To provide a dedicated Account Management/ Customer relationship function to the newly acquired Corporate Client – Lex Vehicle Leasing. • Responsible for ensuring adherence to the LVL Service Level Agreement (SLA) by the Pendragon Group nominated dealers for supply and Aftersales.• Successfully renegotiated the terms of vehicle supply on the volume brands (Ford Vauxhall, Peugeot) to ensure this was viable business for the Dealers.• Gained approval to introduce Pendragon Prestige Brands to the Lex Vehicle Leasing approved supply network thereby creating profitable volume for the group.• Increaced turnover whilst reducing volume and building PPU.• Renegotiated the terms of Aftersales SLA to gain a more profitable hourly rate and enable a quality provision for customers of the Lex ‘one call’ service.

Stratstone Wilmslow Cheshire

CoachingStress ManagementOperational ExcellenceProcess Change

Bachelor Of Science (Bsc) Hons, Textile, Economics & Management

Business with Textile Management

Education record

Business Coaching, Personal Coaching, Nlp

Having been in the Corporate world and Motor Trade for 18 years, I felt ready to gain new perspective and learning from outside.