Head Of Service Department, It Division
Minsk
- Starting of a new structural unit with own responsibilities and functions- Department budget planning and execution. Budget minimization- Staff recruitment and development- Responsible for 3 streams of department- Team leaders development- Participation in the implementation of SAP with regards to processes and workflow procedures- Participation in processes of data migration from 1C to SAP- Participation in the implementation of the module SAP ALM with regards to IT inventory processes and workflow procedures- Ensuring BAP Administration on IT division level. Tracking the IT budget- Responsible for functioning of user support group (Service Desk)- Network and systems support (AD, DNS, DHCP, VPN, MS Exchange, MS Sharepoint, VM)- Provision of invoices mailing to customers (more than 1 million)- Opening and functioning of separate facilities with 24\7 working schedule - Introduction of a Helpdesk ticket system ITIL (Remedy)- Provision of equipment and organization of technical support (over 1000 of PCs, 1000 of laptops, 1500 units of office equipment, etc.)- Provision of republic shops technical support, redesign and opening of shops also (over 100 shops)- Organization of uninterrupted supply of necessary equipment and supplies- IT stock functioning- Ensuring the accountability of IT equipment inventory- Marking of equipment