I'm a Product Specialist with over five years of experience in product operations, business analysis, and technical support. I focus on creating efficient, scalable processes that enhance team performance and drive impactful results. Currently at Delivery Hero, I lead projects that align product goals with operational needs, collaborating with engineering, product, and cross-functional teams to keep us aligned and moving forward.In my role, I’ve implemented automations in Jira, introduced SLAs to streamline workflows, and used eazyBI to turn data into insights that support smarter decision-making. I’m practical and detail-oriented, always looking to optimize processes, improve communication, and deliver solutions that improve both speed and quality.With a background in project management, I’ve sharpened my skills in coordinating tasks, strategic planning, and engaging stakeholders to ensure smooth execution. I’m committed to continuous learning, mentoring, and building strong, cross-functional relationships.I'm excited to explore new senior opportunities in product management, project management, or similar roles where I can apply my skills in process improvement, data-driven strategy, and collaborative teamwork.