Denitsa Tsoneva Email and Phone Number
Denitsa Tsoneva work email
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Denitsa Tsoneva personal email
Denitsa Tsoneva is a IT Service Delivery Manager - HR, Collaboration and Adoption, Risk and Compliance, BI at Louis Dreyfus Company at Louis Dreyfus Company. They possess expertise in microsoft office, customer service, windows, research, fortran and 10 more skills.
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It Service Delivery Manager Infrastructure And Database ServicesLouis Dreyfus Company May 2024 - PresentSofia, Sofia City, Bulgaria -
It Service Delivery Manager - Hr, Collaboration And Adoption, Risk And Compliance, BiLouis Dreyfus Company Jan 2019 - Jul 2024
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It Service Delivery Manager For Vertical Platform, Collaboration & Adoption, Process & GovernanceLouis Dreyfus Company Nov 2017 - Jan 2019Sofia, Sofia City Province, Bulgaria
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Sw Support ManagerTek Experts Nov 2014 - Nov 2017SofiaServes as a primary escalation point for all operational issues.Lead a team of software support engineers - Level 1, Level 2 and Level 3 as well as a team leader.Manages customer expectations.Makes sure that support teams are meeting the goals and expectations that have been set with the customer.Takes ownership, reports and resolves any issues caused by the software product support team.Monitors specific KPIs to ensure proper delivery of the business.Participates in reviewing processes and workflow to diagnose areas for improvement.Works with all parties involved on escalated customer support issues.Assists in training of new processes, procedures, and tools.Builds and sends updated reports to management team as required.Designs and improves business processes.Handles, monitors, coordinates, and manages all escalated cases.Proactively proposes improvement plans where gaps are noticed. -
Sw Support And Technical ConsultantTek Experts Aug 2013 - Nov 2014Sofia, BulgariaHP Service Manager 7.x; 9.2x; 9.3x
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PhysicistInstitute Of Molecular Biology, Bulgarian Academy Of Sciences Oct 2011 - Jul 2013Molecular dynamics of Proteins
Denitsa Tsoneva Skills
Denitsa Tsoneva Education Details
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5.00/6.00 -
5.23/6.00
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Professional School Of Electronics "John Atanasov"5.23/6.00
Frequently Asked Questions about Denitsa Tsoneva
What company does Denitsa Tsoneva work for?
Denitsa Tsoneva works for Louis Dreyfus Company
What is Denitsa Tsoneva's role at the current company?
Denitsa Tsoneva's current role is IT Service Delivery Manager - HR, Collaboration and Adoption, Risk and Compliance, BI at Louis Dreyfus Company.
What is Denitsa Tsoneva's email address?
Denitsa Tsoneva's email address is de****@****rts.com
What schools did Denitsa Tsoneva attend?
Denitsa Tsoneva attended Sofia University St. Kliment Ohridski, Sofia University St. Kliment Ohridski, Professional School Of Electronics "john Atanasov".
What skills is Denitsa Tsoneva known for?
Denitsa Tsoneva has skills like Microsoft Office, Customer Service, Windows, Research, Fortran, Java, Data Analysis, It Service Management, Microsoft Sql Server, Troubleshooting, Technical Support, Customer Support.
Who are Denitsa Tsoneva's colleagues?
Denitsa Tsoneva's colleagues are Mayara Ferreira, Paula Olson, Morgan Chadney, Adolfo Tulliani, Corinne Pons, Nathanaël Melin, Leandro Maldonado.
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